The points won't show up on my account!

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points from my previous purchases in store don't show up on my online account but I used my BI card during that time, but it also wasn't connected online until just now, what do I do?

Re: The points won't show up on my account!

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 I have this problem too! In the store they said I had about 200 points, but online it only shows the 26 points I earned through an online purchase.

Re: The points won't show up on my account!

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I have the same problem! 

Re: The points won't show up on my account!

[ Edited ]
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I called in & S stated that during x2/x3/x4 point days you'll only receive normal 1 point per $1, until October 15th... I was advised if my points didn't auto correct, to call in on the 16th w/ my receipts in hand for correction. Unsure why this ancillary date was provided.

Re: The points won't show up on my account!

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the same thing happened to me :/

help?

Re: The points won't show up on my account!

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I have the same problem, only some of my purchases show up online even though I use one transaction with all my products in store. 

Re: The points won't show up on my account!

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Hi bryb,

 

I'll send you a PM to discuss this in detail. Please respond when you can. Thanks!

Whimsically yours,
Janine
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