Beauty Pet Peeves 2

[veronika23]

The other thread was getting too long and difficult to load! 

So what are your beauty pet peeves? What grinds your gears? Share your stories!!!

[Loretta55]

That is my plan @heartsmyface. I do like the name though.

[WinglessOne]

My latest Sephora order arrived and, well... 

The candle is Boy Smells Thé Fantôme Candle which I'd planned to buy during the upcoming spring sale. I grabbed it early because it was (and still is) marked down 30% and I wasn't sure that discount would stick around for the sale event (so I could get an additional 20% off). This is the first time a Sephora-shipped candle has arrived broken. I'm super bummed because: 

• It's not available in stores, otherwise I'd have bought it in person. 
• I think I liked the smell? Can't be sure because the Jo Malone fragrance interfered. 
• I used a Rouge Reward on this order. 

Obviously I'll call customer service tomorrow and try to get a replacement candle shipped, hopefully better packaged next time. The only other things in this package were a Natasha Denona mini palette, a Dior lip product, and a Sephora eye mask. Not very smart to pack a glass-jarred candle in the same box as a few much smaller items with no additional padding to keep the candle from trying to start a mosh pit. I expect such subpar candle packing from Ulta, but not Sephora. 😠 

UPDATE: customer service has placed a new order with a replacement candle, hooray! I hope it arrives intact! 

[CynthieLu]

Now I see what you were talking about in the Astounding April 2023 Hauls thread @WinglessOne yikes! What a break and thankfully you didn't cut your fingers 🙏

[WinglessOne]

@CynthieLu  Yeah, my fingers lucked out thanks to the Boy Smells box. Earlier in this thread, I posted photos of a candle shattered even worse than this one; that was the time Ulta shipped me a literal box full of wax-slippery glass shards. 😬 I had to wear puncture-resistant gloves to retrieve the other items from that box and remove all the wax and shards from them. It's never fun to receive a damaged item, especially a glass (or porcelain, or ceramic) item, but at least this Boy Smells candle didn't turn into a full package danger zone. I mean sure, the fragrance vial was smashed inside the shipping box, but that small group of shards was easy to dispose of. 

[CynthieLu]

That also explains why you said you'd expect it from Ulta, this story has layers!

@WinglessOne Glass is so dangerous and hard to clean, the pieces can just get everywhere. It is really lucky the box kept it all contained. Sometimes you do wonder who packed the boxes. I've had really good luck no breakages but sometimes when I open an order I'm surprised to see everything floating around inside with no insulation, other times they do such a great job. 👌

It just depends on the packer I suppose. 

[heartsmyface]

@WinglessOne  Ehaaaat?? Nooooooo!!!! No actual sample AND the candle is broken?!!!  Wow. What bad luck.  Also whoa that candle looks like it’s been through it!!! I’m shocked the box isn’t damaged!  

[WinglessOne]

@heartsmyface  I'm still surprised all the candle's glass shards were contained inside the Boy Smells box. 😄 Sephora Customer Service came through for me though: I got my replacement candle and it's intact! They even included a replacement Jo Malone sample, even though I never mentioned (to the service rep) my sample being broken. 👍 So I'm a very happy camper now.

[Titian06]

That's great, @WinglessOne !  A replacement for your broken sample?  Impressive! 🙂

[WinglessOne]

@Titian06  Right? I don't get upset about missing or wrong samples (unless they're specifically part of a promo—and even then I'm kinda "eh, whatever" if, say, the promo's for one of Ulta's big bags of samples and a couple foils are subbed or missing) because they're freebies Sephora doesn't have to offer me. Makes getting the samples I requested a nice surprise. Or in this case, a total surprise. 😄 

[Buootiful]

Oh no! @WinglessOne   🤞 your other candle arrives intact 

[WinglessOne]

Thanks @Buootiful !

[curlychiquita]

Oh boy, what disappointing packaging. I'm glad you're getting a replacement candle, @WinglessOne!

[WinglessOne]

Thanks @curlychiquita . I really hope it survives the journey to me! 

[danielledanielle]

@WinglessOne .  I didn't think you could smash a candle like that 👀🙄

Well, here's to (intact) replacements 🤞🏼🤞🏼

Also, how is it they still continue to ship things without extra padding?? How does that work cost wise 😑🙄

[heartsmyface]

@danielledanielle  Yeah that’s intense!  It looks as though it must have been tossed across a room in cold temperatures or something.  I’ve broken a candle before and it didn’t break like that!  

[WinglessOne]

@danielledanielle  Right? You'd think the cost of a little bubblewrap or other padding material would be less than that of a replacement candle. Considering how much much empty space was in the shipping box, Sephora's warehouse could've cocooned the Boy Smells box inside a couple layers of that brown paper padding they use to line the bottoms of all their packages. I'm all for reducing shipping waste, but some items need extra padding. 

At least the candle's shattered glass and wax chunks stayed contained inside the Boy Smells box, so the only broken glass loose in the shipping box was from the fragrance sample. That's much better than getting a shipping box full of glass shards—made even more dangerous by a slippery coating of candle wax—from a certain other large beauty retailer. Silver linings. 

[Titian06]

This is too bad, @WinglessOne !  At least you received good customer service from Sephora.  I hope you like the candle once you receive the replacement. 

Sorry about your sample fragrance too!

[WinglessOne]

Thanks @Titian06 . I laughed pretty hard when I saw the shattered fragrance vial in the box. Something about seeing the Jo Malone logo in fragments was hilarious in a "haha, your day sucks" kinda way. 🤣 I have a full size bottle of Wood Sage & Sea Salt, so losing the sample wasn't a big letdown except that it got all over the box and left little glass shards in its wake. Eh, at least that box made my building's package room smell nice! 

[Kim888]

@WinglessOne oh no! it's always sad when you are looking forward to a candle and it comes smashed!

[WinglessOne]

Thanks @Kim888 and @SportyGirly125 , I was really looking forward to trying that candle to see if it's smoky-scented enough for me. I do have a replacement coming, hopefully in one piece. 🙂 

[SportyGirly125]

@WinglessOne Oh no. Hoping customer service gets you a new one soon and it gets packaged better.