Sephora is disappointing me

[DMP1990]

I have been shopping at Sephora since I was 14 years old. I cannot beleive that the free samples have changed to 2 items only and become really crappy compared to their once coveted existence. I used to love Sephora for that reason . I recently ordered perfume from Chanel and they sent me a beautiful black Chanel pouch with 3 samples in it as well as a beautiful note and hard box that can be used for storage. I am so disappointed in Sephora! Just because a VIB sale is going on should not negate the fact that we used to receive 3 good size samples. Also what is up with the fact that I spent $2500 to get a $100 reward and with that I don't even earn points for the purchase nor can i redeem any type of beauty offer??? It is ludicrous and if we redeem a $100 gift card it should be in the same format as if someone had given us a gift card so that we were able to retrieve a beauty offer code as well as points! Where has the brand loyalty gone for Sephora's most dedicated customers who have spent thousands and thousands of dollars buying products on from them - to only now receive more freebies and discounts from other beauty retailers.

[RebeccaBT]

Hi @DMP1990,

We are sorry you feel this way. We appreciate this feedback. I will forward this feedback to the appropriate Team for review and consideration. 

Best,
Rebecca