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Post in PLAY! by SEPHORA
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Anonymous Insider

play card at jcpenney

Last month I had my play card available for August and September and I went to sephora inside jcpenney to validate my points and the girl told me that they were not valid in sephora inside jcpenney, but on the card she said they are valid.

 

Will they still accept them inside jcpenney or not? 

please help 

thnks

xo

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RE: play card at jcpenney

They have to ring them in as an item instead of scanning them like a gift card. Found out through difficulties, myself. Customer service will give points if you call.

RE: play card at jcpenney

Yes those are valid at the Sephora in JcPenney's. If you have problems ask for a manager.

You can only use one card per transaction. But the clerk...

You can only use one card per transaction. But the clerk should have explained that and used the one that was going to expire first.

Re: play card at jcpenney

I had the same thing happen. There was a freestanding Sephora in the same mall so I went there and showed them my receipt and they added the points to my account. I'd call customer service and see if they'll do it over the phone.

RE: play card at jcpenney

They should be valid I have used them there before
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