Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in PLAY! by SEPHORA
|

Sephora play

So upset right now.  I had to put in a new credit card and I couldn't get into my account to edit it.  So called customer service and they saw were I was unable to edit the card information.  So they said let's cancel this and then you can sign up again.  So he cancelled my subscription on his end and then I was unable to sign up again.  I have been s play subscriber since 2016.  I was treated so unfairly.

Tags:

Re: Sephora play

Other than the call to customer service, exact same thing here — couldn’t update my card (no problem doing so on my regular, non-Play Sephora profile, but it doesn’t carry over) so I canceled and tried to re-subscribe. Now I’m seeing that’s not possible (an employee in another thread said Play subscriptions are currently "sold out"?). I’m a Rouge member who’s been a Play subscriber for a long time. Big fail on Sephora’s part here.

1 Reply
Conversation Stats
  • 1 reply
  • 146 views
  • 0 Hearts Given
  • 2 Contributors
testing