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Play passes

Has anyone been successful at redeeming their Play passes in the Sephora inside JCP? I tried last month, and between three different associates, they couldn't get my card to scan. I also see on one of my Sephora Play Facebook groups, that others are having the same issue using their passes in the Sephora JCP locations.

Re: Play passes

Mine has not worked the last two months. I have had to call to get them added, and this month I got an email saying they will no longer be able to scan them in JCP- I can't believe that. Why are they changing this policy ? The next Sephora near me is over an hour away. We should at least get the option for online redemption with order. 

RE: Play passes

Apparently this happened to me last month, and Thankfully I stalk my points so I noticed before it was too late. I just called customer service, and they were more than willing to add my points.

Re: Play passes

That happened to me once. But then I tried again maybe a week later and it scanned just fine. 

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