Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in PLAY! by SEPHORA

PLAY! By SEPHORA Box Versions: Your Questions Answered

Hi PLAY! by SEPHORA subscribers,

 

Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!

 

Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.

 

Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.

 

Q: How does PLAY! by Sephora decide which products to send to subscribers each month?

A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.

 

Q: What if I don’t like the products I received in my box?

A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home.

OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or playhelp@sephora.com.

 

Q: What is the PLAY! PROFILE and how do I update my information?

A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.

 

Q: What if one of the products in my box is broken, damaged or missing?

A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at playhelp@sephora.com. We’re here to help!

 

RE: PLAY! By SEPHORA Box Versions: Your Questions Answered

I’ve been subscribed since the beginning and have been underwhelmed. I’m on the verge of canceling but keep hoping that the boxes will get better. Usually there is 1 or 2 products I like but most of the time I end up getting products I can’t use. I’ve checked my play profile multiple times to make sure it’s fully filled out. But I get products for oily skin even though my profile says I have dry skin. Colors are too dark for me. I basically get the opposite of what my profile indicates. One thing that would be extremely helpful is if there was a way to indicate any brands you might be allergic to. For instance, there is a shampoo/conditioner I’ve gotten a few times but can’t use because I’m allergic to it. I’m also allergic to Bite Beauty products. Even if there was a way to indicate whether a product worked for you or not.

Re: RE: PLAY! By SEPHORA Box Versions: Your Questions Answered

@kiaradiva,

 

Thank you for taking the time to leave all of your feedback and suggestions about the PLAY box. I will be sure to share this with our PLAY team, thank you.

<3 Melissa

Re: RE: PLAY! By SEPHORA Box Versions: Your Questions Answered

The same thing continues to happen to me. I've checked my PLAY profile multiple times yet i get shampoos formulated for straight to wavy hair even though I have indicated that my hair is coarse and curly. I get lipstick colors that I cannot wear, face powders in the wrong shade etc.

 

I try to give the benefit of the doubt and look up reviews on the products that I don't think would work for me but 9 times out of 10 there are no reviewers who share my beauty matches (probably because they shouldnt have been sent to me)

 

What options do we have when the products are completely wrong? I have taken a lipstick AND a bronzer into the Sephora store to see if staff could help. Both times I was told flat out that the products I'd received wouldn't work for me and that there were color options available that would have been more suitable.

 

I think about cancelling every month but its only $10. I just wish the products I receive corresponded to my beauty profile

 

 

Re: RE: PLAY! By SEPHORA Box Versions: Your Questions Answered

Hi @SGC47,

 

I am so sorry to hear this. We try to send items as close to your profile as possible. However, there is no guarantee we can send an exact match each month. I recommend trying the products to see if the formula is to your liking then we can shade match you or try different colors of products in store when you go in to redeem your Play! Pass. I will also share your feedback with the Play! Team.

 

Best,
Rebecca 

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

I do not like the new bags. Smiley Sad I was planning on making a quilt or something out of my fabric bags and now... meh. These plastic bags suck. 

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

So, I am not underwhelmed by the box... kinda excited about all the products... but it is disappointing that the foundation shade came SUPER dark... so it's something I cant even try to see if I like the brand... it's about 5 shades darker... I filled out the profile... is that normal? I mean its way off like I'm pale as pale can be and it came a dark tan

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

Any idea why I would receive a tan yellow based Marc Jacobs foundation sample when that’s the opposite end of the spectrum from what I filled out on my profile? A disappointing start.

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

I recieved one too that's tan yellow and I'm super pale... its disappointing because like..why recieve a sample if you cant even sample it?

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

Same here! It’s my first box and I’m underwhelmed. Why fill out a profile if they don’t use it?

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

I’ve been ok wit some of my PLAY! boxes, but my question is why do you never send makeup samples that look good on people of color. It’s irritating when I get colors that don’t work for my skin tone. 

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

I take issue with the shampoo/conditioner samples, because if you have really long, thick, hair, its barely enough to get a good lather going. It seems like you guys are just really skimping out. not to mention, I have dark, black hair, so you know, gonna make great use of that BLONDE shampoo sample (sarcasm). Also PLEASE GOD no more hair products for volume and texture - the last 5 hair products i have gotten are either the little shampoo.conditioner packets that are barely one use, 2 volumizing sprays and 1 texture spray, ALL OF WHICH ARE USELESS TO ME (and YES my profile is up to date) I have really great thick hair with tons of volume, so dry shampoo or something for split ends would be so so useful. what is the point of having us fill out beauty profiles if you're going to only send ones we cant use?? More diversity in lip products would be great too. have gotten at least 2 makeup forever minis in the last 6 months, which are fine, but i refuse to believe that there arent more brands out there for us to try. seems lazy to send different colors of the same product within the same year, considering how many different brands ya'll carry. 

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

I would say generally in the past I have been happy and excited for my play box but more recently not so much.I mean for $10 , I understand if I don't love everything every time, I mean that is the point of the box is to try things out and see what works for you. I feel like some of my more recent boxes though just hasn't contained good quality products and - echoing what has already been said - a lot of them are just recycled "Bazaar Rewards" which seems kind of cheap to me that they're just pawning off whatever isn't popular or desirable into the boxes. But that's just my 2 cents. Currently awaiting my first Allure beauty box to see how it matches up to the Sephora one.

any update on the Allure beauty box?

any update on the Allure beauty box?

Re: any update on the Allure beauty box?

I actually do the Sephora, Ipsy, and Allure box. The Allure is probably my favorite, full size samples and good quality!

PLAY! By SEPHORA Box Versions: Your Questions Answered

Can you guys please put a larger sample of conditioner or shampoo?! Otherwise it's a waste to send it to me I have very thick hair and the miniature samples aren't enough. Also, can we pick our perfume each month. I love the Sephora Supreme body cream and foaming soap put those in the box instead of the same lip stains. I will love to volunteer and help curate some boxes please message me. It can be called "Rouge choice" or VIB choice. Thank you!!

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

How do I sign up for play

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

Hi @kmt11,

 

You can sign up for PLAY! here > https://www.sephora.com/play.

 

Best,

 

Steph 

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

My red lipstick was also broken when I opened it. I didn't know what to do. Can I get a new one or possibly a refund or replacement?

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

Hi @M3DUSA503,

 

I'm so sorry to hear your lipstick arrived damaged in your February PLAY! Box. Please private message me your order number, so I can assist. Thank you. Smiley Happy

 

Best Regards,

 

<3 Raquel 

Re: PLAY! By SEPHORA Box Versions: Your Questions Answered

Is there anyway I can switch my box from 364 to 677? I do not like the projected contents

217 Replies