Multiple Issues with Sephora

[thiswholeflight]

 My experience with Sephora has been kind of horrific lately. Don't get me wrong, I love this place, but I've never had so many issues with various things.

1. My last order was the fifth time I didn't receive samples at all, which, let's be real, is part of the online ordering joy. I want to try these things. They're likely to get more money when I test out products.

2. I know that the Limited Edition play many people got the wrong box (including me) and that Sephora has tried to remedy the situation, but it's unclear across the board what the remedy is. Whether it's a full refund and points or just the missing samples.

3. Just this morning I was charged twice for the Sephora PLAY November box. There are two separate orders. I don't know what the heck is going on, but this is beyond ridiculous to have so many problems. Sephora needs to acknowledge these and work on better customer service.

P.S. I noticed the Chat was also down. I'm guessing due to a lot of technical issues? Who else is going through all these problems? Has Sephora done things to remedy? 

[rockgrrl1]

I also have been charged twice for November play

[lja7]

I have been having similar issues. I'm getting ready to call Customer Service about my double charge for the PLAY Box.