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Post in PLAY! by SEPHORA

Damaged items in March play! Box

Ok, so not only did I receive this box 1-2 weeks after everyone did, but also received a couple of the items damaged. The supergoop spf spray was OPEN (cap unscrewed) and completely empty, which made the box and the bag gross looking as well as the other items dirty and gross. The Bobbi Brown sample was squeezed out of the tube. I am extremely annoyed because not only was this my first box, but I also spend a ton of money at Sephora and just feel like the extra $10 a month is not even worth it as the issue of items damaged in the Play! Box seems to be common and with no resolution. Anyone else experienced this issue this month? 

Re: Damaged items in March play! Box



I am truly sorry to hear that your PLAY box arrived in that type of condition. In reviewing our records, I see that a previous representative has assisted you with this. Please send me a message if you have any questions. Thank you.

❤️ Melissa

Re: Damaged items in March play! Box

Thank you. Someone resolved the issue already. 🙂 

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