Customer Service Experience

[lexaC]

Has anyone else had a terrible experience? It’s so bad i want to boycott Sephora

[danispeed]

I have had some of the most absolutely abhorrent experiences with Sephora customer service. I used to be the top of the top when it came to the different tiers of buyers. I think it was Rouge or whatever. I spent thousands of dollars at Sephora. And I have never in my life been treated as atrociously, irrelevant, less than unappreciated, disrespectfully, and with absolutely no regard not just as one of their top clients, but as a human being on a face level.  I have had orders screwed up, items missing entirely and sometimes multiple items missing entirely from orders, damaged goods, rewards items that I spent extensive amounts of My Rewards point on left out of packages completely and then Been Told basically that I would just have to eat the cost because there was nothing they were willing to do, I never received the samples that I I never received the samples I request if any samples at all, and I have never once been given any kind of special gift or consideration for the fact that I was hemorrhaging money on a regular basis right into their pockets. The experiences I have had with customer service alone are exactly why I stopped ordering from Sephora for a year or maybe longer at all. I have definitely ceased spending even as much is a quarter of what I was spending with them. I got so little out of being a Rouge oh, that I dropped to Vib status oh, and received so little from that, that I'm now just your everyday Insider. Sephora has lost at least 5 to $10,000 in profit every year solely because of their treatment of what we're supposed to be there upper echelon and most valued customers.

[DaneeBT]

Hi @danispeed,

I am so sorry to hear about your experiences with us and thank you for bringing this to our attention! I will send you a PM to request for more information.

Always,

Danee

[danispeed]

@LaurieBT 

[YouAreAlways]

Staff in store, the worst. 

Staff over email/here/phone the best.

[tjffc]

@lexaC I've actually had great experience with the customer service at Sephora.  I was pleased with the resolution. 

[Lovemetender888]

I had both bad and excellent experiences. It just depends who you run into, and how the stars shine that day :). Overall, I think customer service is rather good than bad, I just try not to think too much when I run into a bad service and pay more attention to good ones. There are amazing people who work there, and they helped me to find great products suited my needs, and I am grateful for that.

[nikkayy0]

Never. I’ve always had excellent service with them. This post actually surprises me!

[RAWRitsRED]

@nikkayy0 

I've never personally met anyone who has never had a problem with Sephora customer service!  Sephora and MAC are famous for their terrible service.

Even my boyfriend has received bad service when shopping for the holidays.

[RAWRitsRED]

@lexaC 

OMG YES!  My horrible experience went on for MONTHS!  It was by this one employee that worked at the closest Sephora to my house.  He was so rude that I would go to the other 4 Sephoras instead on the days he worked.

Sure, Sephora never had great service but this was beyond terrible!

[precious4anyone]

Yes i have! The online and in-store experiences are horrible.  For myself online is worse! From this point on I wi be purchasing either from Beautylish OR the direct brand/company website. We should all do that so Sephora can begin to lose money. They don't care about us but our money anyway

[Stephdoucet]

Yep!! Never shopping there again! 

[Stephdoucet]

Yep!! Never shopping there again! 

[LaurieBT]

Hi @lexaC and @cxg58,

I am so sorry to hear this and thank you for sharing this feedback! Please feel free to send me a private message with your registered email address and the details of your experience so that I can further assist. Thank you.

Best regards,

Laurie  

[cxg58]

Yes!!! For the most part, most of the people I interact with in the store are lovely but when someone isn't lovely they are terrible. There is no in-between for these people. Its either they are the most friendly people in the world, or they act like someone pissed in their morning cereal.