Can anyone make me feel better

[JustMe2026]

I feel like I have read some real horror stories about customer service...I am afraid to buy anything because customer service seems to be limited..when it comes to fragile items and Sephora's lack of caring with the way they pack things I don't know if I want to continue to purchase 100's of $$$ worth of perfume I am a big spender when it comes to fragrance and I don't feel like Sephora really cares if you have a problem one guy told me to shop in store to avoid shipping problems because USPS I think lost or stole my merit/phlur return..the closest store is 100 miles away and it's not a standalone store so yea I can't do that weekly I don't drive because of a disability..idk they keep saying it's still in transit one never left my post office one made it 100 miles away never updated over two weeks ago at this point..I mean I had two other returns that made it in less than a week no problem I buy the samplers with vouchers regularly because I like to get the samples but IDK I feel like one day i am going to get a huge blow and I am worried no one will care if I was buying items that couldn't leak shatter and were not so expensive I wouldn't care OR if I was getting things packed properly I would feel better don't get me wrong I love Sephora but it seems like a lot of other rouge members did for a lot longer than me and they got thrown to the wolves for being big spenders...is Sephora so big now they don't care if they lose you? Can any of you reassure me that the good outweighs the bad and Sephora will help if my stuff really is lost? I don't care to much for Ulta but I at least have an Ulta where I could take a leaking or broken package and get a replacement BUT they don't have the fragrance I want either! I can say so far so good besides the seemingly scenic route my phlur and merit retrospect are taking.

[formulaandrea]

These are very valid concerns and I’m sorry about the experience you’ve had! 

I personally have not had to use customer service before, but I have ordered multiple packages and have not had any issues with something leaking, tarnishing, or broken. 

One thing that might be helpful is to get a receipt from the post office with a tracking number and keep that on hand in case you need to submit it to Sephora to show that you returned the package and whatever happens after that is out of your hand. Although it also sounds like your post office hasn’t been the best either! 

Also, if you are still worried, it might just be worth purchasing from the brand’s website instead. 😊