Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Complexion Club
|
Anonymous Insider

Can I exchange something I got as a gift?

I recently got the Kat Von D foundation as a gift from a friend but it is the wrong shade? i have used it maybe 2 or 3 times just trying different methods to lighten it and make it work but its still too dark. i don't have the receipt or packaging but would i be able to return it and get store credit so i can get a lighter shade? i just really like the formula and want the correct shade so i can actually use it lol. 

 

Thanks,

Zoe

Re: Can I exchange something I got as a gift?

Hi @Anonymous!

 

It depends on your local store.  Some stores will accept an exchange without proper packaging or a receipt and others will not.  If they do allow an exchange be aware that it is considered a "return without receipt" which, if done too many times, can prevent you from returning items in the future.

Anonymous Insider

Re: Can I exchange something I got as a gift?

okay thank you! this would actually be my first return from sephora so i dont think it would be an issue 


ElleElleG wrote:

Hi @zoecambra!

 

It depends on your local store.  Some stores will accept an exchange without proper packaging or a receipt and others will not.  If they do allow an exchange be aware that it is considered a "return without receipt" which, if done too many times, can prevent you from returning items in the future.


 

Re: Can I exchange something I got as a gift?

@Anonymous Good luck, I hope they allow you to make the exchange! (Be sure they know you just need a different shade!)

3 Replies
Conversation Stats
  • 3 replies
  • 2322 views
  • 0 Hearts Given
  • 2 Contributors
testing