Terrible experience

[Anonymous]

I ordered an item online while at a Sephora store because they were currently out of stock. No problem. It was suppose to be 3-5 business days. One week goes by, nothing. No email. No tracking #. I call customer service. The rep was really nice, I know this was not his fault, and he helped the best he could. Long story not so short - the item I ordered was actually out of stock at their wearhouse, so they canceled the order, while still holding on to my money. I got no notification about this. Nothing. The rep told me that would have processed the order once it came back into stock, which they had no ETA for.

Honestly, I would have been understanding if it was out of stock, if they would have notified me! The rep couldn't really do anything expected refund my card. which is great I got my money back, but the fact that I was not notified about ANY of this is just ridiculous. the item I ordered was a gift and now I'm left empty handed. I will never be back to Sephora. I know this is not this locations fault, but I have never really experienced such a terrible way of handling an order before.