RETURN

[Bianca2606]

Spoiler

What is the return/exchange policy? I purchased an item in July that I used twice that breaks me out. Can I exchange it and get something else?  

[SportyGirly125]

@Bianca2606 

https://www.sephora.com/beauty/returns-exchanges

Returns Policy

If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.

Please review our return, refund, and exchange policies below for purchases made on Sephora.com, purchases of Sephora items on third-party digital marketplaces,(including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores, and purchases made on third party on-demand delivery marketplaces such as Instacart, Doordash and Shipt. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER JULY 1, 2021.