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199,167 Posts
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Customer Support
Hello. Since I can’t change my user name, can you please delete my
community account without deleting or deactivating my actual Sephora
account? I don’t want it or want to use it if I can’t update it.
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Returns portal not generating & emailing labels
I’ve tried generating a return label for a recent order several times
since yesterday afternoon with no success. When is this issue expected
to be resolved? Thanks!
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Error when checking out
Im trying to place an order for 4 items the saie starter essential kit a
summer Fridays birthday gift and 2 free samples. Everytime i try to
place the order it says We're sorry! An unexpected error oc...
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Re: Error when checking out
@GabbiButler2012, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Inquiry
I was looking at the Clarins Total Eye Lifting Smoothing Anti-aging Eye
Cream . Your original price is $106.00 and you have it on sale for
$105.00 ? You have other products in this line that are anywh...
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Job application glitch
I have been trying to apply for a position on join.sephora but there is
an issue with the website. Every time I try to fill in one of the fields
in the application the website freezes and is unrespons...
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Re: Job application glitch
@lylarahman, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Gift Card Balance says $0
I got a $50 gift card Last Christmas and scratched it off today to use.
The balance say $0 when I inputted it, but that makes no sense. I called
customer service and they told me to tell whoever purch...
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Re: Gift Card Balance says $0
@CecileJudy, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Wrong birthday
Hi, I'd like to update the birth date on my Beauty Insider account. Can
a moderator please help? I didn't realize I put the wrong birthday until
today.
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Deleting a Review
I wrote a review for the Hugo Boss BOSS The Scent Eau de Toilette for
Men today, and accidentally submitted it without my full review. I tried
to write a new review but my old one was already posted. ...
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Re: Deleting a Review
@LaurieBT @keelybt I can't see my reviews nor on the browsert, nor on
the app. They don't appear anywhere anymore. Even the ones I posted just
2 weeks ago. Please tell me what to do for it to work
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Re: Deleting a Review
@jenna646 I have removed it for you and it should come down from our
site within 24 hours.
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Re: Deleting a Review
Hi! Do you know why my new reviews don't show on my profile anymore
(since I've had my old ones deleted)? How can I get them to show again?
Thank you!
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Re: Deleting a Review
Hi @sephorakim, can you please check if you're able to see your reviews
on the app? Please check on your Community profile within the app (not
the browser).
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Re: Deleting a Review
Hi! I would like to delete all the reviews on mypage please (except the
one for the LoveShackFancy perfume). Can anyone please help as I don't
know how to do it? Thank you so so much!
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Re: Deleting a Review
@sephorakim I have requested that these be removed for you and they
should come down from our site within a few business days.
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Re: Deleting a Review
Hi could you also help me to delete my review on the product Lipglass
Air Non-Sticky Gloss with Glass-Like Shine + Lightweight Formula from
MAC Cosmetics?
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Re: Deleting a Review
@y110, this has been removed and it will come down from the site within
48 hours. Thank you!
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Re: Gift card
Hi @1timaaaaa, the $100 Rouge Rewards are released in the Rewards Bazaar
each Tuesday and Thursday around 9 a.m. PST. The Rouge Rewards are
released in limited quantities. Additional quantities will b...
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What’s up with Sephora Collection?
I came on the app today and to repurchase the SEPHORA COLLECTION Best
Skin Ever Full Coverage Multi-Use Hydrating Concealer and I couldn’t
help but see the message that it’s “not currently carried”. I...
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Re: What’s up with Sephora Collection?
@iamsomi I see that this product is available on both our app and site!
Please try closing the app and reopening it and making sure it is fully
up-to-date. If your specific shade is not showing as ava...
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3 giftcards
I have three gift cards and I want to use them on my purchase, but I am
only allowed to use two on an order. How can I use all 3?
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Re: 3 giftcards
@debamao If you'd like to use more than two gift cards on your order,
please contact us via phone at 1-877-737-4672 when you're ready to place
your order so we can apply all three for you. Thanks!
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Stolen/Lost gift card
Hi I bought a gift card for my friend from Sephora Heartland location.
It got stolen in the party. I called Sephora very next day to cancel or
freeze the card. They were asking for the 16 digit card n...
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Re: Stolen/Lost gift card
@Heeraz I'm sorry to hear about this. Generally, we are not able to
replace lost or stolen gift cards. It looks like your private messages
are turned off. You can adjust your preferences in your Commu...
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return exception due to recent health problem
Hi, my name is Lauren most call me Lo. I have been an avid Sephora
shopper since highshcool and being someone who has worked in a lot of
customer service especially retail I highly respect return poli...
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Re: return exception due to recent health problem
@Lovelylola858 I'm so sorry to hear about this! Generally, our Sephora
stores are unable to process returns or exchanges outside of our
return/exchange policy timeframe. However, you may request to sp...
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Re: Over scratch pin
@heatherrogers The pin is needed to redeem the gift card online, however
you should still be able to use it in store. I recommend reaching out to
your local Sephora store directly for assistance.
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Re: Over scratch pin
Hi @highfills7, Sorry, we don't have a way to provide a new pin. I'll
send you a message shortly. Best, Laurie
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Re: Over scratch pin
I mistakenly scratch off once code at the card I bought in Walgreens how
do I get a code
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Re: Over scratch pin
@ayoalabi Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your gift card number
or you can contact us by phone at 1-877-737-4672 or through o...
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Re: Over scratch pin
Hello here. My pin is okay but the card number has been scratched off.
How do I redeem please?
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Re: Over scratch pin
Hi @stevelewis7, I'm sorry for the trouble with your gift card! If the
pin has been scratched off, you can still redeem it in a Sephora store,
as the store will just need to swipe it. Warm regards, Laurie
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