Hi, I've tried to make two orders today and both have bee cancelled because you were "unable to confirm my payment information". When I made my second order, I made sure that the payment details, address etc. were exactly the same as the ones held by my bank. I tried emailing but haven't received any response. Can someone please tell me what the problem is and whether I can have my order un-cancelled?
I made a purchase earlier in the day and I never received a confirmation email letting me know the order went through fine. I can see the points I earned from the order and thats about it. Theres not sign of my order anywhere, it's not in my order history and the money isn't being taken out of my account. The items are even still showing in my cart even though I went through all the steps and the submitted the order and go to the page that says print your reciept and when I tried to print it it was blank page. I've never had this happen to me before. Why is this happening?
Like a couple other posters today, I'm having an order issue. I put in an order, was taken to the "Thank You" confirmation page, but have yet to receive an email confirmation. Also, the items I was ordering are still in my basket, as if I hadn't already checked out. Is there a way to see if this order actually went through? I don't want to resubmit it just to get a double order. Thanks for your help!
Okay, this is strange. I just got an order for the MUFE HD powder (full-size.) All my samples were there. My point perk was there. My promo code sample bag was there. The MUFE HD powder box was there. I picked up the MUFE box and immediately could tell it was way too light - sure enough it was empty ! My item was not included. I just called the Rouge line and explained to a staff member. She is re-sending the powder, which I appreciate! And I still have my travel size in my purse to use while I wait. But I made a suggestion; I asked if she could report to this to the company. As awful as it is to suggest, I don't see how you could pick up the powder box and not KNOW it was empty. Could someone be stealing products? I'm wondering if I sounded horrible for suggesting it. :-( Good old human error is certainly a possibility. But if there is a pattern of products not reaching customers from a specific warehouse or whatever, that is worth an investigation.
Does anyone know if the Guerlain Meteorites will be back in stock before the VIB sale ends? I've been waiting a long time to purchase those and they've been out of stock for the whole duration of the sale so far... Thanks!
Hi, i don't receive answers anymore on this thread : http://community.sephora.com/t5/Customer-Support/C an-t-use-20-on-the-MMM-discovery-kit/td-p/2251188 Can I please just get a credit on my order? I called and they wouldn't let me have the discount and I would rather order online and use ebates. It's just a gift set (the discount is riduculous). Thanks.
Ready to unmask a gorgeous prize? Now’s your chance to win a $250 Sephora Gift Card and treat yourself to a fabulous beauty boost, where the products you covet—from rich lip stains to nourishing masks—become the products you own. Here’s what you do: from Thursday, October 15 at noon EST to Saturday, October 17 at 11:59 am EST, post a skin care mask selfie, tag @SephoraCanada and share your #SkinCareRevelations: a fun little truth that peels away a mask you wear in your daily life. It can be anything from “I still believe in Santa” to “I text my friends more than I talk to them.” To enter for your chance to win, be sure to follow @SephoraCanada on Instagram and include #SephoraCanadaSweeps in the caption of your image. Only one entry per handle. Content must be your own. All valid entries received within the time frame of the contest are eligible to win. The two winners will be selected at random from the pool of eligible entries. Check your Instagram feed for updates. Best of luck, beauties! See official rules below.
Prête à découvrir des prix attrayants? Courez la chance de gagner une carte cadeau Sephora de 250 $ en vous offrant une séance beauté. Des encres à lèvres aux masques nourrissants, les produits que vous convoitez deviennent vôtres. Voici comment participer : du jeudi 15 octobre midi HNE au samedi 17 octobre 11 h 59 HNE, publiez une photo de vous portant un masque pour la peau, accompagnée du mot-clic @SephoraCanada et d’une #SkinCareRevelations, une petite vérité amusante qui fait s’envoler un masque que vous portez tous les jours. Ça peut être n’importe quoi, de « Je crois toujours au père Noël » à « Je texte mes amis plus souvent que je leur parle ». Pour participer, vous devez suivre @SephoraCanada sur Instagram et inclure le mot-clic #ConcoursSephoraCanada dans le titre de votre image. Une seule participation par compte. Vous devez posséder les droits de votre photo. Toutes les participations reçues dans les délais du concours sont admissibles. Les deux gagnants seront choisis au hasard parmi toutes les participations admissibles. Restez à l’affût de votre fil d’actualité Instagram pour la suite. Que la chance soit avec vous! Pour consulter les règlements du concours :
What’s better than looking your best? Feeling your best with the people who appreciate your beauty on the inside, too. To celebrate those special moments where you’re playing dress-up with your girlfriends, significant others, family, and even pets, we’re launching a group of sweeps so big, you can’t do it alone! Whether you #BeautyTogether on Instagram, Twitter, or The Beauty Board (or all three—you can enter on each platform once per day) you could be one of 10 lucky winners who will each receive a $1,000 Sephora Gift Card.
#BeautyTogether #SephoraSweeps on Instagram
To enter for a chance to win, follow @Sephora on Instagram. Between September 14 at 9 am PDT and September 20 at 9 pm PDT, Instagram an ORIGINAL usie (a group selfie) and include the hashtags #BeautyTogether and #SephoraSweeps. Best of luck!
#BeautyTogether #SephoraSweeps on Twitter
To enter for a chance to win, follow @Sephora on Twitter. Between September 14 at 9 am PDT and September 20 at 9 pm PDT, tweet an ORIGINAL usie (a group selfie) and include the hashtags #BeautyTogether and #SephoraSweeps. Best of luck!
#BeautyTogether #SephoraSweeps On Beauty Board
To enter for a chance to win, upload an ORIGINAL usie (a group selfie) between September 14 at 9 am PDT and September 20 at 9 pm PDT. Include the hashtags #BeautyTogether and #SephoraSweeps in your photo title or description, and tag at least one product used to complete your look(s) or a product that could potentially be used to create the look. Best of luck!
ULTA and nordstrom will be my new beauty store. the epic rewards were a ridiculous scam! i feel so unappreciated. was up all night refreshing the pages. epic rewards finally popped up but non of the rewards did except one. so dumb! ultra has better sales. they give u points you can use towards your purchases and their rewards are not hideous like the dumb 100 , 500 point products sephora offers and when finally i thought they were going to offer good things. it was al a scam
Here at Sephora, the trends are inspired by you and powered by us. August 10-11, enter for a chance to win a $500 Sephora Gift Card and make all your beauty dreams come true—whether it’s glowing skin, electric eyes, feathery brows, or berry lips. To enter for a chance to win, make sure you follow @Sephora on Instagram. Between August 10, 12pm PDT and August 11, 12pm PDT, post an ORIGINAL image that shows us your best look featuring glowing skin, electric eyes, feathery brows, or berry lips. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours of the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed for updates.
Good luck! See official rules:
If your summer plans involve lounging poolside and sipping umbrella-embellished drinks, then you’re going to want—scratch that, NEED—a summer look that involves sunscreen. And, it doesn’t hurt if the bottle by your side is as cute as this new Tarteguard 30 Sunscreen Lotion. To highlight every bit of its Broad Spectrum SPF 30 benefits, we’re giving away 30 must-have tarte goodies in our latest Tarteguard On Duty #SephoraSweepsS. From June 24, 12pm PDT to June 25, 12pm PDT, you can enter for a chance to win. First, follow @Sephora on Instagram. From there, upload an ORIGINAL photo showing us your best summer selfie. Be sure to include the #SephoraSweeps hashtag in your caption. Best of luck!
See official rules here>
Mom, meet Chloé! We’re celebrating Mother’s Day with a special #SephoraMothersDaySweeps, where we’re giving away a small Chloé Baylee Handbag to one lucky Sephora Instagram follower—plus the entire Love Story perfume collection!
From noon May 4th to noon May 5th, enter for a chance to win a bag and perfume set from the French fashion house by posting a sweet and ORIGINAL image of you and your mom on Instagram. Be sure to include the #SephoraMothersDaySweeps in the caption of your image and follow @Sephora on Instagram to be eligible to win. All valid entries received between noon PDT on May 4 th and noon PDT on May 5 th are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on May 4-5, 2015 for updates.
See official rules here>
Hi, yesterday I contact you on your facebook about a missing item in my recent purchase. I was told I will get a gift card, but I will no longer able to purchase online. This really shock me!!! I know I made several orders during this 15% off promotion period, but that is because you only permitted to use up to 2 gift cards while my boyfriends sent me a lot of gift cards as gift but they're all in $100 amount. But I need to bought a lot for my friends, for my parents and I do not want to use money from my pocket. I really do not care about the free samples. If you think I get a lot, I can return them to you!!! Also, because I usually spent more than $1,000 on sephora, I sometimes return items because they are not suitable for me, because I found better price at other places. But I do not return every week!!! I only contact the customer service about three times, that is because I returned by mail about after about 3 months, I still didn't get my refund. And two times about the missing package or missing item, all of these are out of my control!!! Now I can't order online, which is unreasonable for me! The store is really far away from my home and I have no car to go there very often!!!
Fashion meets beauty in this chic sweepstakes. On March 19, enter for a chance to win a custom-designed tote filled with the entire Smashbox x Donald Robertson collection—6 liners and 6 lipsticks in packaging designed by the visionary illustrator himself!
To enter for a chance to win this exclusive prize package bundle, post an original Instagram image that shows us how you get artsy with makeup. Entries must be posted between March 19, 12pm PST and March 20, 12pm PST. Be sure you follow @Sephora on Instagram and include #SephoraSweeps in the caption of your image. All valid entries received within the above timeframe are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on March 19–20 for updates.
See official rules here>
Make this year’s Valentine’s Day one to remember! Enter for a chance to win a bundle of Too Faced products plus a bralette and panty set from the celebrity-favorite fashion brand, For Love And Lemons. On February 9, one lucky Sephora Instagram follower will win this exclusive prize package.
To enter for a chance to win, make sure you follow @Sephora on Instagram. Between February 9, 12pm PST and February 10, 12pm PST, post an original selfie making a kissy face to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on February 9–10 for updates.
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Treat aging skin with the power of black tea. Enter for a chance to win a Fresh Black Tea skincare collection prize package featuring the newest addition, Black Tea Firming Overnight Mask. On January 29, one lucky Sephora Instagram follower will win this exclusive bundle worth $500.
To enter for a chance to win, make sure you follow @Sephora on Instagram. Between January 28, 12pm PST and January 29, 12pm PST, post an original selfie of you wearing a skincare mask to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on January 28–29 for updates.
See official rules>
I know that with Christmas only a couple weeks away the mail system is flooded ... But I made an order on the 25th for a present to my friend and it still hasn't processed or updated with a tracking .. I'm now getting my Black Friday orders tomorrow but her present still hasn't updated ..should I be worried ?
I'd like to use my $20 off reward card on these so hopefully they'll be back soon! Specific shades: M842 Wine (Matte) M928 Eggplant (Matte) M844 Burgundy (Matte) M608 Red Brown (Matte) Thanks in advance!!