Customer Support
Showing results for 
Search instead for 
Do you mean 
I can find a way to link my VIB card with my account. Please help.
Hello! I've recently checked my account online and my points aren't matching up with what I've been told in the stores.I just checked my card and the number on the file online and seems there are two separate accounts.Is it possible to combine the accounts together? Any help would be greatly appreciated! Thanks Beauty Advisers!
I signed into my email online, but it says I'm not a Beauty Insider. How can I fix this?
Hi there, I placed an order last night for $84 before-tax, and I was only credited with 70 points. This is especially important because I was only $76 away from finally being a VIB!   Can you please correct my points so I can finally get to the next level?   Thank you!
I know some people have gotten points from purchases they made before joining BI, but my old purchases were on a different account. I had my old account linked, and I made a purchase on that account before I joined BI. Can I still get points from that purchase even though it's on an account that I don't use anymore, and even though the purchase was from a long time ago (in the end of January)?
Hi! I was wondering if anyone could help me update my beauty insider points from the past 3 orders; just because the points equal to the american point system-- and it looks like I am lacking a few of my points.   Please and Thank you !
I just placed my order online but I realized that I wanted a different sample set with my order.Is it possible to change it or get it exchanged?
I placed an order about half an hour ago. They charged my card but didn't place my order..
hi. I placed two orders today. Could someone please adjust the points for me? There should be an additional 13 points (6 & 7). Thanks.
So ever since getting vib rouge I have stopped receiving emails... this is upsetting because I live for those codes and events... please help? S.O.S
Is there a survey I can take for the CS dept? I have been receiving excellent customer service here, on fb and over the phone. I just hope there is a survey for them like the one we take for our store experience. The CS dept deserve kudos/props too.   For now, (since I don't know how to give my feedback for the excellent customer service I received) I would just like to say, "Props to Miabt and Zannabt!"
Hi, I signed up for the beauty insider card and have been using it each time that I've been buying things at sephora. I just realized that I can also access my info online at this site so I just made an account to see how many points I have. My account tells me that i don't  have any recent purchases or points but I have made quite a few purchases at the store lately. Where can I sync the BI card that I have with my account? Thanks
I've never known that this was an issue until I searched it online and apparently it is(but I didn't think I'd have to go through it).  I'm missing 2 of 3 samples associated with my order.  I didn't even receive any substitutions.  I'm not sure if the samples were out of stock or what but it would've been nice to have been able to choose something else even if they were.  It sucks expecting something new to try and to not have it arrive.
Can a mod please renew my subscription to the emails? I haven't gotten any in months
Hello Customer Service,   Recently, I bought a Mia2 in White color  for my brother during VIB sale. P296898?skuId=1382407   Turning out he does not like white color, and, at that moment, his favorite color Black is out of stock.    Later, I also realize that Sephora do carry a set includes Mia2 in Black. I wonder can I exchange my Mia2 ( White) to that set?   I have not used the Mia2 yet. It is still in sealed.    Can I exchange to the set? -holiday-gift-set-P389536?skuId=1635218   Thanks,   Yen
Hi!  I've recently checked my account online and my points aren't matching up with what I've been told in the stores.  It also says that I haven't made a purchase since January and that I'm still a BeautyInsider (I received a VIB card in September).  Any help would be greatly appreciated!    Thanks Beauty Advisors!
Hello Sephora!   My question, is regarding product number 1387323 (Billionaire Boyfriend Perfume).  I am interested in buying the perfume, but is this product being discontinued soon?  
I had a few NARS shadow singles in my basket, waiting to check out, as well as saved to my Loves list, and I had the Pulp Fiction palette saved to my loves list too, and this morning they are all gone from my loves list and I can't even find NARS shadow singles on the site anymore...   Were they discontinued (unlikely) or is this some sort of weird system glitch?
Hi! I just recently made a little shopping trip to Sephora, and purchased a few items, at the time I was making an exchange too so the lady did not ask for my rouge card. I assumed that the barcode from the return paper would have it, but I guess it didn't! Can i get my points added from that purchase? Also I want to make sure that my new rouge card is the one linked to my account! I recently lost my rouge card and just got a new one, however I'm not sure how to check if thats the correct one linked? Thank you!
Hello,   I placed my first online order on 11/24 and it all went smoothly. Today (11/26) I decide to place another order online, and the order gets cancelled due to "Unsuccessful Authorization" when I've used the same card, billing and shipping address. My card still works for other online purchases at other websites. My CC company even confirmed that there is a charge from Sephora for the amount of the cancelled order, so why does Sephora state that it was unsuccessful?   Should I attempt to place the order again? I'm scared I will get charged twice and not receive my order.   Thanks.
I'm getting ready to place an order and there is no option to add the Rouge welcome kit.  Does it get automatically added or should an option pop up to add it to my cart?    Thanks Stephanie
I'm so mad that there's no concrete answer to my questions. I've placed an order on October 31th and already paid it 2 1/2 weeks ago. Sephora didn't dispatch the order or cancel it.   Once I got the answer that there's been a preapprove to that order for the returned items??   I didn't return anything and I'm not willing to wait for 45 Business days to get a refund. I never received an E-Mail that Sephora cancel the order and will refund it.   Sorry, this is poor. If you don't want to solve this problem I'll call VISA and handle it myself.   I will never order or shop at Sephora ever again!  
I spent over 350$ in a Sephora store, allowing me to reach VIB status, however, it won't show on my online account!!! Help please.
My significant other had purchased the OPI Gelshine system two weeks ago and not too long after there was a price drop. Is it possible to get a price adjustment and have the difference refunded? I feel that within such a short time frame this is a reasonable request. I sent an email and was told that this was not possible, but I do not understand to as why this is the case, especially since the credit card was only charged yesterday for the purchase due to a delay with shipping. This will really save the hassle from having to go to my local store. I hope for a positive reply. Thank you in advance.
I called customer service over a year ago to link my card to this account and it never happened. Is there anyway I can do this?
I just received my most recent order that was placed online as of Nov 10, 2014. I am missing 5 Sephora fabric masks from my order. And there was no packing slip inside the box. This is the first time it had happened to me with all the online orders that I had. Can someone help me?? I would really appreciate it!
I want to place an order as a gift for someone travelling to the US for Boxing day shopping. I really want to send her the fragrance sampler with voucher as she will be able to redeem it. Is there anyway I can get this shipped to Canada from a Sephora in the US?