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Customer Support
I signed up my email online but it wasn't connected to my card. It said I have 0 points and no purchases but I know I have some. I bought a couple things just yesterday.
Hey there, I just got my order in aaand there is not a single sample in there!   On the package contents it states the 4 samples (3 normal, 1 deluxe) but theres no sample to be found in there.   Anyone else had this happen? I love samples and this is soooo disappointing, especially cause I've wanted to try 2 of those samples and I've been keeping my eye on them!
I'm a VIB rouge member but I do not know how to link that to my mobile/online account so I can still receive all the points I've been racking up. Please help!
Hi, I got the Urban Decay Vice 2 Palette for Christmas and it just doesn't work for me. I do not have the bill but in my history it shows I purchased it. Can I return it? If so, is it only store credit or so I get a refund?   Any help would be appreciated!
Order Date Order # Shipment Date Tracking Number July 23, 2014 2450458449 July 24, 2014 1Z849EW10336627527   i believe my package has ven stolen or lost, it says that it has delivered in friday but nothing has arrived. Im really worried about it , specially because im staying at this location until this wednesday! I would like a reshippent or a refound asap.  
Hi, my mother went to Sephora for me and used my points without me knowing. Is it possible for her to deliver the items and get the points back?
Is the NARS Pressed Powder being discontinued? (Desert, Beach, Mountain, Flesh, etc) seems that way. Not many stores carry them anymore.
THis is getting beyond ridiculous. I now ordered over 2 months ago and have not received my package. No one at sephora wants to help me find it or give me a refund. IS SEPHORA A SCAM?!  I have emailed and posted on this before and  still received no help. Is $130 a joke to you? I will be placing fraud charges if my money is not refunded within the next week. 
I have a VIB card, but haven't tried shopping online until today. I'd like to shop online and still receive my VIB rewards. How do I setup my account to make sure this happens?
I recently purchased items from, however something wouldn't let me log into my beauty insider account, therefore I was unable to receive points for my purchase. Is there any way I can get those points put onto my beauty insider card even after the purchase? I still have my receipt. 
i was lucky enough to meet a Fresh rep in the Sephora I shop today before working on choosing a new foundation with the SA. I absolutely adore the Fresh product line but getting to speak with & having her pally the product line to my face, give me tips & pointers on some dark under eye circles was amazing. She had so much product knowledge & was able to share this knowledge with me. I believe her name was Sarah & it was a pleasure meeting here. Next Courtney helped me choose the Houglass tinted moisturizer in Shell  , applied it & gave me so many tips on contouring , highlighting etc. I shop the Sephora at Hanes Mall (not the one inside JC Penney's, the stand alone store inside the mall ) .. Hanes Mall Sephora Rocks!! I would like to give a shout out to the store, Courtney & the Fresh Rep!! I appreciate them taking the time to help me & really going out of their way to provide GREAT customer service!! Thanks Sephora
My sister gave me an early b-day present that undoubtedly came from Sephora but as I don't have much use for them I was hoping to exchange them for store credit.The thing is, one of the gifts she gave me was an old 500 point perk I recognized, lol, but she told me found it on the sale shelf (so it was no longer being offered as a free perk). Anyway, could I still exchange it? It's just one of those odd pieces of leftover merchandise that she happened to find at her local Sephora that I doubt one would find at the other ones.   This is the set I'm talking about:   The other set she gave me was a more regular merchandise, a Fresh lip treatment set -- lovely, but I'm already well-stocked w/ Fresh products! Anyway, I'm hoping I'll be able to get store credit for both sets without any trouble, but I wanted to check in advance! 
I went to shopping at sephora and earned a VIB status,I got the VIB card.But my online status was still beauty inside.How can I merge account?Is any one can help?THX
I recently placed an order online for a KS Goat Milk Cream($65) and the Perricone Face Finishing Moisturizer(17.25). I live in sunny FL, my package was left outside in the heat and both products were extremely hot to the touch. When I opened it the KS had separated and was half oil half moisturizer? The Perricone was runny like water. The closest Sephora to me is 45-1hr away!!! I called CS and they said I could return both at a local SiJP. I wanted to exchange not return but SiJP didn't have neither so I had to settle for a return. Since it was an online order the SA had to call for price check. Now online I paid $88.01 however, I only got back $79.50? I didn't notice this until this morning.... Why did they only give me $10 for the Perricone if I paid $17.25 for it? That's a whole $10 I wasn't given back?? I'm rouge so it wasn't like it was shipping fee or whatever? What's going on here Sephora?? Why was I not given my full refund??
I just placed an order and wanted to check if my 2 year cosmo subscription is being sent to my shipping or billing address..I've read through some post and see that it gets sent to the billing address.   is there any way to change that so I can get the subscription sent to my shipping address?      
Came online to reorder the Sephora Formula X "Delete All -  5 finger nail polish remover" tub and can't find it.   The product hasn't been out that long - has it been discontinued? Will it be coming back?   Thanks in advance for any info you can give me. It is the best polish remover I have ever used and I am bummed I can't find it.
I bought Naked 3 at the end of February, used it twice and didn't like it. I didn't realize until now that I can actually return semi-used items. Does it matter how long I've had it? It's in perfect condition, only used twice. 
I haven't placed an order in months and the last few orders I placed there were no additional costs for duties/taxes etc. Before I placed this order I just called to make sure that was still the case and lo and behold I was told it HAS changed - that was just a pilot program Sephora was trying out and now duties and taxes will be charged and collected at the time the order is placed.   We all know the only real perk for being Rouge is free shipping and now that has basically been taken away from us - why would I place an online order with additional charges when I can shop locally in store? The silly little samples are not going to make up for the extra cost. Since most of the beauty deals are only available online, I can't get those either.   There really is nothing in it for Canadians being VIB ROUGE. 
Hi Sephora!    I'm running low on my Dr. Jart Renewalist BB Cream, and it has been out of stock for more than half a year!! 374569?skuId=1422625   I'm already signed up for the email notice for if does come back in stock, but like I said, it's been out of stock for more than 6 months.    I know that the Renewalist bb cream is also sold in the deluxe sample size in the Dr. Jart The Orginal BB Cream Set 376218?skuId=1463231, but now that item is Out of Stock as well!    Is Sephora discontinuing the Dr. Jart Renewalist BB Cream? If not, approximately what time frame will they bring it back in stock? It's been more than half a year! It's my go-to bb cream/ foundation that I use daily and I really need it! Thank you!
Hello,   My order status for my Naked 3 palette is currently STATUS: Sent to Warehouse. However, I just noticed when I went to the Naked 3 page, it states "This palette is in high demand. To receive notice of when it will become available again, sign up for email notification or contact Customer Service at 1-877-737-4672 to confirm product availability at a particular store."   My card was charged (or an authorization was put on). It's been 2 days since my order. Is the palette in stock or not? WHen I called I was told "we'll call our warehouse and call you back." But I was also told I could not cancel my order, which is what I want to do if it is not in stock.   Please advise.
Where's the link to find where things posted/topics are removed/censored/deleted?   Does anyone know how such things are decided? is there a set in stone rule some where?   Why do some controversial topics remain but get closed, still visible, while some posts/comments are deleted from sight?   I need to know. This confuses me...a lot.    
I thought i lost my beauty insider card, so I started a new one. Now Ive found my old one, Can I merge my points onto one card?
Just curious because I havent been a VIB Rouge that long but what does that mean for in store purchases? If I go into a store to purchase & provide my rouge card are there any free gifts I'm entitled to automatically?
I've had my foundation match done at Sephora but can't seem to figure out how to find my match when I'm ordering online.  (There doesn't seem to be a place to type in the # I received from Sephora)  Any suggestions?
I made a purchase at Sephora the other day and the cashier told me I had 127 points but when I looked at my points online another day I only had 85. I figured out this is because I have two separate accounts. I would really appreciate if someone could tell me how I can fix this.
Hello - I recently signed up for a beauty insider card in store and went online to create an account but there is no record of the purchase. Do these accounts automatically link if the email address is the same or do I need to enter my card number somewhere on my online account?
Hello, I made a purchase at a jcp sephora a few weeks ago. I gave the clerk my email for my beauty insider account  and she said my points were added. It should have been about 44 points. Online it still says I have 0 points. Could you help me with this?
I purchased items from a Sephora today and when I gave the lady at the cash wrap my email address, she said that it couldn't be found. I have the receipt, is there a way to redeem the points?
I have the receipt for a practically unused item that just didn't work out for me but I can't seem to find the little box it came in, will that be a problem if I want to return it in my local store?