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Customer Support
Just put in an order for a bottle of Agave Oil Treatment $40. At checkout, taxes and duties amounted to $4.30, and I also used my VIB 10% off coupon. As shown on the site, my grand total came to $40.30. Order Number:  HOWEVER, once I clicked on "Place order" and was taken to the order confirmation screen, the taxes and duties I was charged suddenly jumped to $13.58!! I did NOT agree to this. Since I ordered after customer service hours, I have no way of cancelling this order. Can somebody advise me on what to do? 
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So I bought the Bite Lip Kit and I'm missing one of the lipsticks, the box looks battered, and they look swatched/used.   Seriously!? WTF? Do they not check for used/missing products before they resell? Thoroughly disappointed because this item is now permanently out of stock.     
Came online to reorder the Sephora Formula X "Delete All -  5 finger nail polish remover" tub and can't find it.   The product hasn't been out that long - has it been discontinued? Will it be coming back?   Thanks in advance for any info you can give me. It is the best polish remover I have ever used and I am bummed I can't find it.
So, I go into my store today and make a purchase and as always the service is HORRIBLE! I ask what samples they had, (mind you I can clearly see the bins) and she replied with simply ... NONE! Why Sephora? I know some have a wonderful experience in the stores and I am very happy for those individuals but those of us who don't Sephora needs to start doing something about it!  I have spent over 5k at Sephora this YEAR! Yes, in just the year 2014 and if I hadn't been on a strict no-buy since April it would have been MUCH more! I promise you this, I will NEVER step inside the Sephora at Pembroke Pines Gardens in Pembroke Pines, FL again!!! Enough is Enough!!!
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#VIB perk alert: your #Skinstant Transformation can be found in one convenient sample bag. Use code VIBINSTANT* at online checkout.   *Samples will vary in Sephora inside JCPenney and Quebec stores. Offer is available online or in Sephora stores with any merchandise purchase of $35 USD or more. One per client, non-transferable. Must be VIB to redeem offer. Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates and gift cards. Cannot be used in conjunction with other promotion codes. Sephora employees are not eligible for offer. No returns or exchanges. This offer is subject to change, alteration or termination by Sephora at its sole discretion at any time. The VIB Skincare Sample Bag includes the following samples: Algenist Algae Brightening Mask (0.1 oz), Fresh Black Tea Instant Perfecting Mask (0.13 oz), Clinique Moisture Surge Overnight Mask (0.1 oz), GLAMGLOW BRIGHTMUD™ Eye Treatment (0.35 oz), First Aid Beauty Skin Rescue Purifying Mask With Red Clay (0.27 oz), Kate Somerville ExfoliKate® Intensive Exfoliating Treatment (0.07 oz), Bliss Micro Magic Spa-Powered Microdermabrasion Treatment (0.07 oz), Dr. Dennis Gross Skincare Alpha Beta® Peel Original Formula (1 set), Bliss That's Incredi-‘Peel’! Spa-Strength Glycolic Resurfacing Pads (1 peel), and Lancome Visionnaire 1-Minute Blur (0.1 oz). Learn more about the VIB program at any Sephora store or online at Sephora.com/VIB. TO REDEEM ONLINE: Enter code VIBINSTANT in the promotion code box at checkout. TO REDEEM IN STORES: Mention or present this post.
Will Sephora ever allow a second product review?  I wanted to follow up on a product I already partially reviewed.   Or, no because if a person reviews for a second time it's likely to be negative?    I wrote a review, wanted to follow up, but couldn't. It wasn't a negative review. It was actually a problem solving review.   That's why I either wait years to write a review about a product or never mention something that could enhance sales.     I think second reviews should be allowed because some products change & people need to know about things like those details. It would be a very simple code for the IT department to incorporate; it would tag the review as "second review."  
Hi there, So I was organizing my makeup and found a few items (laura mercier tinted moisturizer, UD de-slick mattifying powder, Nars pure radiant TM and an unopened Jack Black lip balm) that I bought last year that really don't use now. I've used 3 out of 4 items (not all that much), so its without the original packaging, and I can't for the life of me find the receipts. Would I still be able to return these items?
I recently purchased an item in-store. I also registered for the Beautyinsider card.    After registering my account online, it states that I haven't gotten points for my purchase. It doesn't even show up under orders/purchases.   Does anyone know what might have happened?  If the first purchase doesn't count towards my point balance, it would've been nice of the staff member to tell me.   Also, I didn't get a bag for my items and had to carry them around in my hands all day while shopping with my friends. Is that normal?
Who is "SEPHORA?" R/T Promos/GWP/Bin Samples? "...This offer is subject to change, alteration or termination by Sephora at its sole discretion at any time.."   Who are you Sephora? Why are you different at every store? Why are policies constantly changing per SA/Cast Member?   Is Sephora any/all SA, Cast Member, Specific Store, Country?   There are too many policy variations that seem to be excused by the example disclaimer just from a GWP Promo.   *Samples will vary in Sephora inside JCPenney and Quebec stores. Offer is available online or in Sephora stores with any merchandise purchase of $35 USD or more. One per client, non-transferable. Must be VIB to redeem offer. Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates and gift cards. Cannot be used in conjunction with other promotion codes. Sephora employees are not eligible for offer. No returns or exchanges. This offer is subject to change, alteration or termination by Sephora at its sole discretion at any time.      
Hi, this seems like a commonly asked question but I'm gonna go ahead and ask again since the answers were given privately. So, I recently bought some things in store and I forgot to bring my card, how do I add the points from that purchase to my vib card? Hope to get an answer soon, thanks!
I my mom gave me her beauty insider card since she always forgets to use it and I go to Sephora constantly. I was wondering if there was a way to switch the number to my email as opposed to hers since I've been accumulating all the points myself?
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Enter for a chance to win a Little Black Book Of Bronzers from Too Faced! This limited edition collector’s item contains the brand’s entire line of eight different bronzers. On July 9, one lucky Twitter follower will win this coveted wardrobe!   To enter, make sure you follow @Sephora on Twitter. Between July 8 at 12pm PDT and July 9 at 12pm PDT, tweet us your favorite Too Faced bronzer [ http://seph.me/1zaScwU]. Don’t forget to include #SephoraSweeps in your tweet. All valid entries received within 24 hours of the sweeps entry time are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on July 9 for a chance to win.   See official rules below>
So I made a purchase in June and I haven't gotten my points for it, can I still get those points? 
I made a purchase recently, but I didn't use my beauty insider card. Is there any way I can get those points on my account? Thank you.
I would like to link my beauty insider card to my online email account, and there isn't an option in the sephora website that allows me to do so. 
So what do I do if my card was double charged. I placed an order it told me my billing address was wrong then I replaced it with the correct one placed the order again. It when through but I've been double charged.
Just curious because I've never had this happen previously but I just received my most recent order yet all of my samples/gifts weren't in there & no substitutions. Has anyone had this happen before ?  I was missing the Red/White/Blue gift which was the eye pencil and the   Soy eye makeup remover by Fresh and 2 of the 3 samples you get with each order not in the box.  It's a little frustrating because I do look forward to trying new things & get a few goodies with my order.    Is is this a normal occurrence ? What can I do to get the samples or just chalk it up to a loss
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#VIB perk alert: your #Skinstant Transformation can be found in one convenient sample bag http://seph.me/1o7i7jk   I received the VIB Skincare Sample bag with my recent online order . There are SEVEN (7) samples out of 10 listed in the bag. Missing THREE (3) samples?   This has NEVER happened in the past. I usually buy in-store. The only problem I've encountered with past  VIB Sample Bags is that Promo Supplies ran out, which I can understand.   I made the online purchase specifically for the " #VIB perk alert: your #Skinstant Transformation.   Does this mean that the THREE (3) samples were out of stock or part of the *Disclaimer: "This offer is subject to change, alteration or termination by Sephora at its sole discretion at any time."       Also, does this disclaimer above mean the advertised 10 samples can be reduced to SEVEN (7) samples without notice or not replaced with similar product samples?   NOTE: I'm not referring to the THREE (3) extra samples you choose, I got those, three fragrances. I'm missing THREE (3) of the VIB Skinstant samples.     Please let me know if I must write directly to a different department or call customer service. I do not wish to post this on the Facebook site for assistance.    The image as well as the list of samples show 10 samples. The VIB Skincare Sample Bag includes the following samples: Algenist Algae Brightening Mask (0.1 oz), Fresh Black Tea Instant Perfecting Mask (0.13 oz), Clinique Moisture Surge Overnight Mask (0.1 oz), GLAMGLOW BRIGHTMUD™ Eye Treatment (0.35 oz), First Aid Beauty Skin Rescue Purifying Mask With Red Clay (0.27 oz), Kate Somerville ExfoliKate® Intensive Exfoliating Treatment (0.07 oz), Bliss Micro Magic Spa-Powered Microdermabrasion Treatment (0.07 oz), Dr. Dennis Gross Skincare Alpha Beta® Peel Original Formula (1 set), Bliss That's Incredi-‘Peel’! Spa-Strength Glycolic Resurfacing Pads (1 peel), and Lancome Visionnaire 1-Minute Blur (0.1 oz).          
I placed multiple orders a few days ago and noticed that two of my order's status changed to "Unsuccessful Authorization". I called customer service and they said they'd send me an  email . Lo and behold I check my email and for some apparent reason I've violated the terms of use? How? Which one? What about my order(s)? are they canceled? I was really looking to getting these in the mail especially from my favorite brand, but I'm not quite sure what to do anymore.
Hi. I just made a purchase but forgot to use my vib card. Can you add it to my account if I give the receipt #?
Hello! I hope I'm posting this under the right board...    So I have been a VIB member for quite sometime - couldn't tell you how long because I just started to keep track of my points this year, but recently I noticed it said "Mary, enjoy VIB status until 12/31/15..." What does this mean exactly? I have a hard time following store reward cards but, will I lose all my points and go back to the regular Beauty Insider status? Or what will happen after 12/31/15?   Also, another question, when I get to VIB Rouge, will I only be a member for a year or will that be my permanent status? I have a tendency to never use my reward points unless it's something I find fitting enough to give as a Christmas stocking stuffer. 99% of the time I buy and buy and increase my points. So I can't imagine ever losing my high status ever, hence why I'm confused about the notice of "Enjoy your VIB status until 12/31/15."   Thanks for any help!
Hi I placed an order about 2 weeks ago that included my free birthday gift. The order never came, and Sephora refunded my order and told me to reorder, however now i can't get my gift? I'm a bit bummed out as i've been wanting to try more of the make up forever brand. Thanks. 
Hello I just placed my first online order. However I'm already a beautyinsider member. how do I add my points to my existing membership?
Hello!   I'm trying to place an order online but I can't, it says that I should check my credit card and my billing information, but everything is ok with them. I don't know if it might be a problem with the sephora page or what else could be happening?   I really want to place the order today or tomorrow because I have a VIB discount of 10% that expires on July 8th and I don't want to miss it. Could you please help me or tell me what can I do?  I've never had this problems before and, as I told you, I've already check my information and everything is fine with it.    Regards!
I just wanted to mention that I didn't receive my third sample. (In other words, I only received two.) Luckily this has never happened before, but I thought I should let CS know.
hello, im sakura and I'm a vib and have been for a while but on my account it says that i need $20 dollars to be a vib... but I'm already a vib.
On May 20th I bought two 500pt perks. I have since received (and loved!) them. Only problem is that the 1000pts haven't been deducted from my total. I thought it was just being slow at first. I made another purchase recently and thought maybe my total would be corrected, but it hasn't. I don't want to use my points without knowing what's going on with them! 
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  What gives, Sephora? This tiny jar of face cream used to be $10, then you increased it to $17 and now it's at $24, two weeks after it was at $17.    What the #@!& $24 for 0.5 oz?
I have an online account and it says I have 0 points [I've never bought anything online] how do I add my beauty insider card to my online account so I can use those points?
Hi! I'm from Russia, working makeup artist, would very much like to make orders through you, whether there is such an opportunity?  Who can help with delivery? Spoiler (Highlight to read)