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Customer Support
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Hi, can someone please help me sync my points / sephora card with my online account? I'm hesitant to make any online purchases now. 
I recently bought something at sephora and I checked on my account and its not showing my points or my purchases. When I bought my product the cashier told me how many points I have but I don't remember. Help
I just went to Sephora and I signed up, but when I went online I realized that already had a different account in which my points are not in. What do I do to get my points?
I am not sure what to do.. my previous transactions do not show up and my online account says I have 0 points and I am a VIB so I know I don't have 0 points.. I haven't redeemed anything either. 
I think I may have gotten a bad tube of Pout.... I got the smaller more vivid one in last years give me lip set (I just started using it) but the one I got in this years seems like it has hardly any pink pigment and just seems... Lame.... Or did Smashbox redo the formula since then??
Hey, I just made an online purchase of 94$ not including taxes, but i only got 79 points added to my VIB account?
I have a VIB card, but I have idea how to connect it with my online account, can somebody help me?
I forgot to use my BI card on my recent purchase. Can I still get my points added to my account?
I need help with a return. Every time I get a chance to call the Sephora phone number it is closed
as described on title. I am placing an order and it hasnt offered me my two gifts for my birthday day month? How do i access it to my order?
I forgot to give the cashier at Sephora my beauty insider card, the points would have brought me up to a VIB, and called customer service. They said because it was over $100 I had to email a picture of the receipt to I enclosed the picture along with my issue. This was several days ago and I've yet to receive a response. Can someone just add these points on for me already?
I got a Beauty Insider Card in June when I made my 1st Sephora purchase (Sephora in JCP).  About a month or two later I finally created an account online.  Was there a time limit for the purchase and points to "transfer?"  Ever since I created the online account nothing has showed up and I've been too busy to stop in and ask about it.  I no longer have the receipt, but I purchased the Sephora Favorites Frangrance Sampler ($22 - $37 value) and an additional free fragrance with coupon.  My friend made a similar purchase (same sampler, different additional fragrance) and her purchase and points are showing for her.  Did I do something wrong?!
Hello,   Can someone help me sync my VIB card with my online account?
How do I sync my VIB sephora card to my beauty insider account online?
I just got my VIB welcome 10% off coupon. It says on the card that this coupon will expire after 30 days of my VIB qualification date. However I have heard that this coupon actually can be used within 90 days from the date I became VIB. Is this true? I want to save this for Holidays items coming in November.
Hi,   Is there a reason that the Urban Decay Ocho Loco 2 eyeliner set is showing up in the sale section on the Canadian site, but is still regular price on the US site?  This seems very strange to me to list an item for sale in one country but not another, as it is still the same company selling the same product regardless of the location. Thank you! 550631
I'm really disappointed to see that Canadians are not offered the discount on the new Makeup for ever eyeshadows. We already get charged so much more. Even though the colours are great, I will not be buying from this line because Canadians are not getting the same discount. Please forward this to whoever deals with this and hopefully it can change.
Is there one? I always seem to be missing points whenever I buy StriVectin at my local SiJCP. Is it because Freestanding doesn't carry it? I tried calling the hotline and was on hold for ever (I eventually had to hangup because my lunch break was over). Can a MOD please help a girl out? Anyone else have trouble with points missing when buying StriVectin items?
I just logged on to ebates, and I no longer seem to be able to find Sephora? Is this actually happening? 
I see that lots of others have had the same trouble with missing samples. I hardly ever shop at the Sephora store just because they never have any samples at all.  :-(   So I order online especially to try out new things. Some of my favorites have been discoveries I've made only because of samples, e.g., Dior Addict Fluid Stick in Aventure: Once I tried the sample, I couldn't wait to buy it! (I actually got it at the store, because I couldn't wait!) So it is just so, so disappointing when I don't get the samples along with my order. It happened again today. I tore apart all the packaging and the paper filler and everything, just couldn't believe my Ole Henriksen Sheer Transformation sample wasn't in there, especially since it is listed on the packing slip. But it's not there. I could understand if they ran out of a particular sample and replaced it with something else, but that's not the case. This is not the first time it's happened, either. I've always felt like, well, it's a freebie, I shouldn't complain, but now it's happened again and I do feel like it shouldn't be offered if it's not going to be fulfilled. My customer experience: Not So Good.
I was charged twice. I attempted to order the V1 palette yesterday from Tarte. But my internet was acting funny so I wasn't sure if the order went through. I checked my bank account and discovered i was charged but I had not received an email from Sephora and my purchase history said nothing was bought. So I just ordered the palette right now. Will I be able to get my money back from the first purchase? Even if I never got a confirmation email from Sephora
I bought from Sephora online for the first time today, created a new account for Beauty Insider, to find out that I have the Beauty Insider card later, now I have two accounts set up, both with points in account, help? 
I just need to vent, which I don't normally do on here...   My UPS driver requires a signature for every package due to one lost package over 3 yrs ago when I was on vacation.  He and I now have an understanding that packages are to be put on will-call so I can pick them up since I am almost never home when he gets there...thanks work.   So a few days ago, I place an order for the $50 fragrance sampler so I can redeem for Stella McC L.I.l.Y- the 1oz is only $50 that way instead of $60- and you get others samples + a VIB party sample bag- since I missed the event and didnt get one at all...   I call UPS and have the packages put on will call (I placed another order the next day) and now I find that the second package is on will call but the first package with the fragrance sampler got sent back to the warehouse in MD where I live.  Sephora says they can do nothing about it, and neither can UPS.     I'm just completely frustrated as now I cant get the sampler or the VIB bag...both say permenantly out of stock.  
You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?       Passbook FAQ Q: What is Passbook? What all can it do? A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See for more info. Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards. Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.   Q: How can I add my Beauty Insider card to Passbook? A: Update your iPhone or iPod Touch with iOS 6: 1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6. 2.    From the Sephora To Go App for iPhonehttp:// or, tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email. 3.    Sign in or sign up to be a Beauty Insider. 4.    Follow the steps to add your Beauty Insider card to Passbook. Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.   Q: I don’t know if I am a Beauty Insider. How can I get an account? A: Go to and follow the steps to sign up.   Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update? A: Click on the link or banner on the back of the Beauty Insider pass, then sign in.   Sign in to Sephora to Go App for iPhone or to trigger your points balance to update.   Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.) A: First, Update your iPhone or iPod Touch with iOS 6: 1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6. 2.    Follow the instructions to upgrade to iOS 6 Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook.  1.    Get Sephora to Go App for iPhone or, and select “eGift Card” from the home screen.  2.    Select “Add Now.” 3.    Enter the Card Number and PIN from your gift card.  4.    Enter your valid email address.  5.    Select “Add to Passbook” when your gift card is validated. 6.    Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed. 7.    Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook   Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update? A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.   Q: Can I add a plastic Sephora gift card to Passbook? A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook.    Q: Can multiple people save the same gift card to their Passbook? A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.   Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?  A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone or 1.    Tap the eGift link from the home page of the Sephora to Go App for iPhone or 2.    Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card. 3.    When the recipient receives their gift, there will be an option to Add the eGift to Passbook. 4.    Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).   Learn more>    
Since updating my account to combine in store purchase points with my online account, I've now lost all my online orders. Does anyone else know how to get them back? I have order numbers!
I'm getting tired of the disconnect between the emails sent to vib rouge for promotions that the actual stores are not made aware of. Is it a lack of training or communications to staff? Is it that the products are not sent to the stores? Where is the disconnect? I understand that these programs are perks, and I am grateful for the promotions that actually come to fruition, however it is frustrating to waste time at the store having staff members search/or not search for promotional products that have been advertised to customers and yet the staff people are seemingly unaware of these emails or products. I feel that corporate needs to really overhaul the communication to their stores.
Hi, I placed a order in last night and it should be sent to my friend's home and bring it to me. However, I checked the order online now and the status is "unsuccessful authorization". Does it mean the order has been declined? Looking forward for a quick response i ordered using a gift card but was required to enter a credit card in formation with different address in different country since this credit is mine since i used to live in different country, what is the problem this is not the first time i order using this method  Mai
I have been to my Sephora store only twice and both times 85% of the ladies there have been snotty and rude to me. I was brought up to be nice to people and do not understand why they act this way especially when in a customer service roll. I am a VIB member and am really hesitant to go back again to the store. The lady at the register today was so snotty to me and everyone that I asked for help with the exception of one nice person. So out of the 5 people I dealt with, 1 of them was nice and friendly. The other looked to bothered to help me and then were snarky with me.
Been a loyal sephora's customer for years! Always been an online shopper but occasionally would go into a store to see what's new. However, today's experience was a disaster. Never had such horrible customer service in my life. It is my first time ever going to this location and will be my last as it does not compare to the level of service we've received at other locations. None of the staff here smiles or greet, and I witness them giving bad attitude to customers who asked for samples. So people are only left with the choice of buying without even knowing if the product is a right fit since they been discouraged to try samples as none were given. Now if they bring back the product that don't work out after testing it at home, they get treated like a criminals there. Seeing it happened to few nice consumers are already bad enough , but when the cashier rube off the negative vibe onto me.....that is just totally unacceptable!!! We work very hard for our money and we give our money to retail businesses who deserves it, so please don't be respectful to poor customers who are still willing to give you business.  Remember without the loyal customers, your company will be out of business! Treat your customers with care and dignity!