<a href="https://www.sephora.com/" target="_blank" class="omniture-link" omnitureactionevent="Home">Sephora

Hi @cindyyyyy10, I have the exact same problem with the same exact product, with the same exact expiry date which I purchased in April. I only opened a couple weeks ago and only noticed the expiry dat...

0 4

0 Hearts

4 Replies

@Simonetta1 I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-46...

0 3

0 Hearts

3 Replies

Hi Keely, when I try to send you a private message,I get an error message. I just spent 35 mins on live chat with Somiah only to be told once again that it’s past 30 days

0 2

0 Hearts

2 Replies

@Simonetta1 You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

0 1

0 Hearts

1 Reply

Hi Keely, I contacted La Mer directly and they resolved the issue.

0 0

0 Hearts

0 Replies

@cindyyyyy10, I'm so sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you w...

0 1

0 Hearts

1 Reply

Hi Laurie,I have the exact same problem with the same exact product, with the same exact expiry date which I purchased in April. I only opened a couple weeks ago and only noticed the expiry date today...

0 0

0 Hearts

0 Replies

Terrible experience with customer service!

I placed an order for 142 usd, veho said it had been delivered, but a week has passed and I never recieved my order. Customer service responded that they couldn't ship the package to the address I pro...

0 0

0 Hearts

0 Replies

Help deleting a review

Hello. I need help deleting a review. I need to add a line and repost.

0 7

0 Hearts

7 Replies

@annapal7 We'll be happy to remove it for you! Can you please provide us with the brand/product name?

0 6

0 Hearts

6 Replies

@LaurieBT thank you. How soon can I repost my updated review?

0 2

0 Hearts

2 Replies

@annapal7, we recommend waiting at least 7 days before posting your new review. This helps prevent the system from considering it as a duplicate.

1 1

1 Hearts

1 Reply

@LaurieBT thank you.

0 0

0 Hearts

0 Replies

@DaneeBT clinque even better dark spots clearing serum. Thank you.

0 1

0 Hearts

1 Reply

@annapal7, this has been removed, and it will come down from the site within 48 hours. Thank you!

0 0

0 Hearts

0 Replies

Clinque even better clinical dark spot clearing serum. Thank you.

0 0

0 Hearts

0 Replies

The customer support is not helpful at all

Just wanted to share a frustrating experience I had shopping online at Sephora that’s made me not want to shop there again.I placed an order last week that was supposed to be delivered by Thursday. I ...

0 2

0 Hearts

2 Replies

Re: The customer support is not helpful at all

@injf, I received your message, but I'm unable to respond as your private messages are not enabled on your side. You can adjust your settings on the mobile browser or desktop browser. Please look for the gear/settings icon. Thank you!

0 0

0 Hearts

0 Replies

Re: The customer support is not helpful at all

@injf, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like ...

0 0

0 Hearts

0 Replies

Changing address on order after placement

I placed an order, but did not realize that Autofill merged my work address with my city, so the first part of the address is incorrect. I didn’t see this until today when the delivery showed there wa...

0 3

0 Hearts

3 Replies

Re: Changing address on order after placement

@JakeOE I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like...

0 2

0 Hearts

2 Replies

Re: Changing address on order after placement

Hello! Thank you so much for reaching out. I mentioned the issue was an internal error in the website filling my address incorrectly. No fault of my own. It’s important to me because of the offers I r...

0 1

0 Hearts

1 Reply

Re: Changing address on order after placement

@JakeOE Thanks! I received your PM and will be responding shortly.

0 0

0 Hearts

0 Replies

Order Returned by Veho – Need Help with Reshipment

Hi Sephora team,I'm hoping someone can assist me here. I previously contacted Customer Service, but I was told there was nothing they could do and that I had to reach out to Veho directly. I did, and ...

0 1

0 Hearts

1 Reply

Re: Order Returned by Veho – Need Help with Reshipment

@Iamjennrobinson, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you ...

0 0

0 Hearts

0 Replies

Sephora’s Beauty Insider Insights Lab

Hello, Can someone help me? I received an email with a survey link to join Sephora’s Beauty Insider Insights Lab. I clicked on it and it is not working. Is this real or a scam? Thank You! Best Regards, Farizeh

0 6

0 Hearts

6 Replies

@Farize, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would lik...

0 5

0 Hearts

5 Replies

@LaurieBT Can you please contact me to help me fix this? I tried doing it, and it didn't work. Now it says the link is expired. Thank you!

0 3

0 Hearts

3 Replies

@Farize, on the mobile browser (m.sephora.com) or the desktop browser (sephora.com), please navigate to the Community then look for the gear/settings icon. You can update your private messaging prefer...

0 2

0 Hearts

2 Replies

@LaurieBT I did that, and it still doesn't open the link. Can you fix this on your end or resend the email to me? It says the link is expired now. Thank you!

0 1

0 Hearts

1 Reply

@Farize, thank you! I sent you a private message to assist further.

0 0

0 Hearts

0 Replies