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199,258 Posts
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Gift card unused but $0 balance
I recently got a gift card as a graduation gift and when I went to go
use it the balance showed $0 and nobody has been able to help me… has
anyone else had this issue and been able to resolve it?
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Re: Gift card unused but $0 balance
No, it doesn't seem like anyone is able to resolve this. I bought a gift
card for someone and when they went to use it there was $0 on the card.
I tried going back to the Sephora I purchased it from a...
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Re: Gift card unused but $0 balance
@Froguita I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-737-...
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Gift Card Balance says $0
I got a $50 gift card Last Christmas and scratched it off today to use.
The balance say $0 when I inputted it, but that makes no sense. I called
customer service and they told me to tell whoever purch...
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Re: Gift Card Balance says $0
The same thing happened to me. I bought a $75 gift card in person at a
Sephora store, and gave it as a gift. When the recipient went to use it
a few days later she scratched off the numbers on the bac...
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Re: Gift Card Balance says $0
@CecileJudy, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Sell on Sephora platform
Hello! I want to add apply as a vendor to sell my skincare products and
cosmetics on Sephora platforms and in store. What is the process ? thank
you for your kind response.Regards,Dipannyta
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Re: Sell on Sephora platform
@dipschat We would love to partner with you and try to get your product
sold in Sephora! To get started, please create a profile with Range Me
here: https://www.rangeme.com/sephora and our merchants w...
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Re: Sell on Sephora platform
Good Afternoon, I have created a profile on RangeMe, how do I know if
your buyers are able to see that profile, also, how do I progress to
getting our product in front of your buyers to have a look? Kind
Regards, Joanna
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1 Reply
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Re: Sell on Sephora platform
@Aumsel, thank you for reaching out! If our Merchandising Team has
questions they will contact you directly through the information you
provided in RangeMe.
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Sephoria tickets?
Hey everyone, does anyone know when and where the Sephoria tickets for
next year will go up?
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1 Reply
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Re: Sephoria tickets?
@ashhhhh1, thank you for your passion for Sephora! We don't have updates
available at this time. However, please be sure to keep an eye on our
emails and social media for the latest updates!
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Submission error for Elemis product
I’ve been trying to submit a review but keep getting a submission error.
Please advise.
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Re: Submission error for Elemis product
It’s been happening since yesterday. My first submission went through
but then I tried to submit reviews for a few different Elemis products
that I’ve tried and I keep getting this error message. I t...
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2 Replies
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Re: Submission error for Elemis product
@sheiley, It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings (on the browser
only, not the app). If you would like to send me a private ...
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1 Reply
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Re: Submission error for Elemis product
I’m not sure how to private message you, but I changed my settings so
you can PM me. I’m still getting the error message. It’s Elemis
Superfood Hydrating Oil, the pro collagen marine hydrating day cream,
night cream, cleansing balm etc. Thanks.
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0 Replies
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Re: Submission error for Elemis product
@sheiley I'm so sorry about this! Are you seeing the error message on
both the app and desktop? Are you encountering the error with a specific
product or whenever you try to submit a review for any product?
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1 Reply
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Re: Submission error for Elemis product
It happens with all the elemis products. I am having the same problem
when trying to press submit and it says submission error
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Edit / Remove La Mer The Treatment Lotion
Hello, I would like to remove / edit the review for #La Mer The
Treatment Lotion. I made a mistake and would like to rectify that. Thank
you, Soumita @Superstarz007
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Deleting a review
I need to delete my review on the Shisedo Ultimune power infusing serum
as I left some important info out and then would like to repost
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My review isn't posting for topbox La Mer renewal oil
Its been over 72 hours and won't let me write another
onehttps://www.sephora.com/ca/en/product/the-renewal-oil-P508882?skuId=2714111&icid2=products%20grid:p508882:product
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Opportunity to share my skincare brand with this beautiful space, Sephora!
It’s an honor to present our purpose-driven skincare line, and we’re
truly grateful for the chance to share our vision with Sephora. NUKVAH
Beauty
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1 Reply
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Re: Opportunity to share my skincare brand with this beautiful space, Sephora!
@NUKVAH, thank you for your interest with Sephora! Please create a
profile with our RangeMe partners to share your product submission with
our Merchandising team.
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False advertising - ripped off
I ordered a face moisturizer that was advertised as part of the recent
20% off sale. When I saw the email receipt I saw that it was charged
full price. I tried calling customer service but it was clos...
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1 Reply
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Re: False advertising - ripped off
@AlexisRouge, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Missing Samples!
So upset because I was looking forward to my free samples with my order,
opened my package and there were none! Not fair at all
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1 Reply
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Re: Missing Samples!
@xhoneylovem, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Points
I heard that you get 50 sephora points for making a beauty insider
account but I did not get them. I has been at least a week since I have
made one. How do I get them? Or am I tripping.
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1 Reply
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Re: Points
@thebaddie1, my apologies! It doesn't look like this is a current offer
at Sephora. However, clients receive 1 point per dollar spent. We also
have point multiplier events from time-to-time. I recomme...
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Create BI Account Failed
I have had a Beauty Insider account for years, and can use my card in
store, but the app and website have never successfully allowed me to log
in to Beauty Insider - it always says “Create BI Account ...
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11 Replies
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Re: Create BI Account Failed
Hello. I’m experiencing the same issue again with my BI account. It
continues to log me out online and in the app and it won’t let me
reconnect with my birth date.
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1 Reply
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Re: Create BI Account Failed
@heatherlee7, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Re: Create BI Account Failed
Hello. I am experiencing the same issue again. Somehow it removed my
beauty insider account and when I try to sign back in it just says
Create BI Account Failed
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1 Reply
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Re: Create BI Account Failed
Hi! I'm also having this same issue. Can I get a PM from a support team
member to fix it?
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1 Reply
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Re: Create BI Account Failed
Hi @Brooke184, I'll send you a message to help! Best regards, Laurie
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Re: Create BI Account Failed
i’m also having this same issue. if anyone could help out it would be
much appreciated
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1 Reply
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Re: Create BI Account Failed
Hi @heatherlee7, I'm happy to look into this for you! I will send you a
PM now for more information.
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Re: Create BI Account Failed
hi @StephanieBT The exact same thing happened to me: I've used my BI
account for years and earned points, but I always have problem login my
BI account online even now.I am trying to place an order on...
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