Orders

[mgu27]

I wanted to make an order with 3 products. Before I make, I was wondering how the return policy works. If there is one item that doesn’t work for me, can I just return that item, or do I have to return everything? Also do I have to return samples and things bought with points?

[LaurieBT]

Hi @mgu27,

Thank you for reaching out! Generally we can accept gently used items for return with proof of purchase. If we receive your return within 30 days you will receive a refund, and if we receive it within 31-60 days you will receive a store credit. You don't need to return the free samples or Rewards Bazaar items that you redeemed with points. To view the return policy please visit: https://www.sephora.com/beauty/returns-exchanges

Best,

Laurie