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200,568 Posts
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Gift Card Not Working
In April 2023 I purchased a Sephora gift card at Kohls for my DIL. Later
I bought her another gift for kept the gift card for myself. I tried to
use it for the first time today at both the Sephora and...
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Re: Gift Card Not Working
Hi @Anita115, I'm sorry for the trouble and I'm happy to look into this
further. I'll send you a message shortly. Best regards, Laurie
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Re: Gift Card Not Working
I am having the same issue with two Sephora gift cards that I received
from two different people. I am trying to make a Sephora purchase on the
kohls app and it is saying the pin is invalid for both c...
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Lost Gift Card
Hi, My girlfriend got a Sephora gift card for Christmas and she
accidentally misplaced it. My dad still had the receipt so we were
hoping to replace it because she is quite bummed out. We tried reachi...
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Missing samples
Hi there, so two days ago I received my sephora package, it was all
packed well and arrived safely, but my 2 free samples were missing. Just
because I ordered something really big and expensive doesn'...
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Sephora product reviewer
I frequently make reviews and products and purchase new releases! I also
answer questions under products, I was wondering how to sign up for
Sephora’s product reviewer program!
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Re: Sephora product reviewer
@Lsssw, thank you for reaching out! There are a few different product
review programs, but these are not managed by Sephora. We don't
currently have a review program managed by Sephora. However, we we...
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Same-day Delivery
It seems this is not a new situation, unfortunately. Has anyone actually
had any luck intervening between Sephora and third party? My order was
supposed to be delivered yesterday, but it was not. Just...
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Re: Same-day Delivery
@beestmode I'm sorry for the delay! I regret we aren't able to cancel it
for you, however if it is not shipped within 2 days it should cancel on
its own and any points used will be returned to your account.
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Low-end sliding scale with more points
Hi!I'm curious. Why does the sliding scale from "Insider to Rouge"
reflect lower with 61 more points?
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Re: Low-end sliding scale with more points
@Mimiof10 Your spend total resets at the beginning of the year, so if
one was calculated before Jan 1st, it would include your 2025 spend
total.
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Cannot find recent points in account
Hi I recently made an in person purchase and did not see the
orders/points in my accounts. It's been more than 24 hours. This should
help me move up to VIB status. Please help? thank you !
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Re: Cannot find recent points in account
@babymagster, we're happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If yo...
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2026 Legal Internship Automatically Disqualified
Hi, I recently applied for the Legal Internship for the Summer of 2026,
and I was automatically disqualified despite meeting the initial
criteria for application. Can someone please review this issue?...
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Re: 2026 Legal Internship Automatically Disqualified
@GSBurnett, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Rude sales associates
I walked into the store on New Years Eve, immediately the employee held
up her phone to show me the time and alert me that I had 1 minute before
they closed. I had stopped in to buy my daughter a birt...
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Re: Rude sales associates
@JennyP1902, thank you for sharing your recent experience. I’m truly
sorry to hear about the initial interaction with this Beauty Advisor and
appreciate you bringing this to our attention. I’ll share ...
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My eyeshadow was shattered when i received it.
The Sephora eyeshadow pot that i had purchased shattered in the package
getting eyeshadow all over me and my other purchases.
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Re: My eyeshadow was shattered when i received it.
@trippypinup, I'm so sorry for this experience! It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app). I...
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Missing item please help!
I want to share my recent experience shopping at Sephora, and
unfortunately, it was not a good one.This was my first time ever placing
an order with Sephora. I usually shop at the Navy Exchange since ...
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Re: Missing item please help!
Exact same situation! And customer service is refusing to help. Their
solution is to shop at the store. Well not everyone has a store close
by. Very frustrating considering some of us have Rouge statu...
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1 Reply
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Re: Missing item please help!
@Mia060, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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1 Reply
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Re: Missing item please help!
@octiM I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact Sephora privately through Facebook or
Instagram.
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Items disappear from results page of a search
I experience this every time I use the Sephora site. Here's an example:
I searched under the category "Skincare" and select "Sheet Masks," the
results will populate. I scroll down the page and some of...
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Re: Items disappear from results page of a search
@jlk444 That sounds frustrating! I haven't experienced this issue. Are
you able to provide a screen recording or which items are disappearing?
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2026 Internship Automatically Disqualified
Hi, I recently applied for the legal internship and as far as I can tell
I meet all the qualifications. However, my application was immediately
marked "automatically disqualified." Is there someone I can reach out to
to determine why this happened?
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1 Reply
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Re: 2026 Internship Automatically Disqualified
@lskye I'm sorry to hear that! I know we receive many applications for
the internship positions. It looks like your private messages are
currently turned off. Please send me a private message with you...
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Perfume exchange
my brother bought me a perfume as a gift during the 20% sale. Will I be
able to exchange it with the discount?
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Re: Perfume exchange
@grey18 The discount on fragrances was a one time use discount so the
store may not be able to apply it to an exchange. I would recommend
checking with the store directly to confirm.
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Frozen Delivery
Despite that I was home to receive my order, it arrived frozen. Will my
glycolic acid be ok to use once thawed? Also, same question for the
Laneige lip masks & balm...
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Re: Frozen Delivery
@ldbarry I'm sorry to hear that! I would recommend checking with the
brands directly for more information. We are happy to accept a return
within 30 days of purchase.
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Lost Store Credit
Hello, I’m reaching out regarding a lost wallet that contained a Sephora
merchandise card. I have the original receipts showing the balances,
card numbers (minus the last four digits), authorization n...
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Re: Lost Store Credit
@Lcuky It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
a picture of your receipt with the partial card number or y...
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Used Tester found in Beauty Insider Redemption Box
Hi everyone, I am posting this in hopes that it will bring more
awareness and hope that Sephora will increase their quality control
checks. I received a 500-point Beauty Insider Redemption box as a GI...
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Re: Used Tester found in Beauty Insider Redemption Box
@rhexii I'm sorry to hear that! I regret that we would need the
redeemer's information to look into this further, however I will share
this feedback with the appropriate department.
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Gift Card issues online
I have a sephora gift card with an 8 digit pin, however at checkout when
asked to enter info for card the online slot only lets you type in 4
digit pin. What do I do?
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