I want to cancel an order that I made a few minutes ago

[Tina1984]

Can Sephora cancel it ? The order number is

.

[DaneeBT]

Hi Tina1984,

Upon review, it appears that your order is currently being processed at our Distribution Center and regretfully, I'm unable to cancel it at this time. I'm sorry about that! If you no longer want the order, you are welcome to return it back to us or to your local Sephora store for a refund. I apologize for any inconvenience caused!

Always,
Danee

[Encinias]

I placed an online order last Friday and my order still has not been shipped. Every time I check my order it says pending and "In Progress" it has been almost a week now since I placed my order. Are there any issues when I placed my order or will my package ever be shipped? I have never had this problem before with Sephora so its disappointing.

Victoria Encinias 

[DaneeBT]

Hi Encinias,

I'm sorry to hear your order has not yet shipped! I'm going to look into this then send you a PM.

Always,
Danee