annacav

Charged twice for an order

The website asked me to verify my card information and charged me twice for one order. How do I fix that?

janinebt

Re: Charged twice for an order

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Hi annacav,

 

It sounds like the double charge is a pending authorization; which will ultimately fall off so you won't be charged twice. I will be happy to confirm this though. I've gone ahead and sent you a private message so that we can chat about this in more detail. Please respond when you can. Thanks!

Whimsically yours,
Janine
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