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~ Updated Sept 26th 2019 ~
Since the brand is coming to Sephora. I thought I'd start a thread just for the brand for news and info.
Brand page: https://www.sephora.com/pat-mcgrath-labs
NEW PRODUCTS
Blitz Astral Quad Eyeshadow Palette
https://www.sephora.com/ca/en/product/blitz-astral-quad-P451138
Obsessive Opulence: MatteTrance Lipstick
https://www.sephora.com/ca/en/product/obsessive-opulence-mattetrance-lipstick-P451132
Mothership VI Eyeshadow Palette - Midnight Sun
https://www.sephora.com/ca/en/product/mothership-vi-eyeshadow-palette-midnight-sun-P449790
Eye Ecstasy: Eye Shadow Palette Mini
https://www.sephora.com/ca/en/product/eye-ecstasy-eye-shadow-palette-P448447
Skin Fetish: Sublime Perfection Foundation
https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-P447519
Skin Fetish: Sublime Perfection Primer
https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfecting-primer-P447764
Skin Fetish: Sublime Perfection Setting Powder
https://www.sephora.com/ca/en/product/skin-fetish-sublime-setting-powder-P447770
Skin Fetish: Sublime Perfection Foundation Brush
https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-brush-P448622
Skin Fetish: Sublime Perfection Powder Brush
https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-powder-brush-P448623
Mothership VI Eyeshadow Palette - Midnight Sun
Same here - I'm very sensitive to scents and vanilla is always safe for me. I could smell the balm when I applied it to my arm.
The gold is definitely quite gold on me. When I think white gold I think Becca Moonstone (and that's closer to the promo swatches). The golden pigment looks quite white in the pan too, but both the stick and pigment swatch gold. My forearms are quite fair though so they show undertones easily.
Thanks for the info! I'd have to show you a swatch of what I mean when I say white/gold. I have an old MAC product that's exactly that. I'll try and swatch it later to show you... it's white but with a gold shift? Always so hard to explain lol
This is what I mean when I say white/gold. This is a vintage product from MAC and by far one of my all time favorite line. There's a few more colors like a white with pink/purple shift (which I love just as much) and they also had a foundation (was my fav foundation ever!). I tried to capture the shift as much as possible. I was hoping the Pat McGrath's gold could be similar. I haven't come across anything that beats this. Hoping one day MAC will bring it back.
Heavy swatch on left, somewhat blended on right... I just wanted the shift to show up well in pics. Direct sunlight. (my skin was a bit red that day 😞 )
I went with the free shipping option and both of my packages came today (sometime between 1:30-5PM central). If it's relevant to anyone wanting to estimate their ETA: I'm in the chicagoland area.
UPDATE!
I emailed Pat Mcgrath's CS and told them about my situation and also wished they had offered the products on Sephora Canada or at the very least offer USPS shipping. I was hoping for a reply that they'd look into that for future releases but instead I got an email back with an apology and partial refund! They paid my shipping and duties and said they made sure I wouldn't get duties on the second package. OMFG now that's what I call customer service! I sure hope they look into the suggestions I made for future release... because I'll want to buy more stuff. Great CS is a sure way to keep me buying! Now I can't wait to get them 🙂 Looks like Monday for me!
Oh that's great! I was super peeved on your behalf. I'm so glad to hear they're taking care of it!
@veronika23 yayy im glad you went ahead and contacted them! I would have expected as much for them the take over the charges and have seen it happen many many times usually because someone from the shippers dept made an error on customs docs... The memphis hub scan is just catching up in the system but your pkg is here since they were able to assess duties and also why it probably got held up from delivery.
Enjoy your goodies when they get to you!
@veronika23 I wonder if someone made an error in filling out your shipping paperwork...?
I never got charged duties for my previous purchases, and my 003 is already in Canada apparently, but I haven't gotten any calls from Fedex for duties, either.
Glad they resolved it for you!
@Mochapj glad to know you didn't pay anything and didn't get a call either! Oh so you might get it today??? 🙂 I know mine is Monday because FedEx told me this morning. Their tracking is weird though... showed it was in Ottawa but then Memphis... so all over the place. In any case I'm really happy now 🙂
I have received mine already! I wasn't expectig it to be so fast 😄 I already have makeup on my face so i couldn't do much with it, just added some of the pigment on my eyelids and top of cheekbones. It is an iridescent pink. I keep tilting my head to see it glint lol (looks greenish white in the pan, i detect mostly pink on my skin) I think that the gold one is going to be much more wearable. I would love to hear from BTers who ordered both 😄
OMFG! I AM SO PISSED!!!
I got a call from FedEx that I have a package coming and have to pay duties and fees... guess they call ahead now... over 50$ which means my Pat McGrath will have cost me over 260$! (that's product, shipping, taxes/duties/fees and exchange rate) NEVER AGAIN! I thought maybe I'd get an invoice at some point... not that high though... like 20$ Bad couple of weeks just keeps pilling on! UGH
@veronika23 Called fedex cs right away and have them waive the handling fee it's about $12 ..they are allowed to waive the first time only if the customer doesn't have an account for direct billing of duties. My guess is shipper didn't do the proper paperwork and customs dinged you which FedEx can't control but they can help by waiving their own fee the 1x. If the contents are made in u.s then I think they can't charge you duties anyway. So you can dispute after receiving your pkg.
Really sucks when this happens you should contact the company and let them know that companies like tarte ship fedex also but never any charges, they need to do their ppwk right!
@Anewxa last time I fought with FedEx I lost. I will definitely let them know... all these extra charges adds up to the price of one of their kits.
@veronika23 sorry i meant let Pat's company know that you were charged for duties and tax maybe they can reimburse you partially..my last large tarte order shipped with fedex 2day and i paid nothing. Tarte did good on their customs documents but Im guessing PML is still new at it.
If you have had your handling fee waived bfor with Fedex they wont again but worth a shot.
It sucks that experience like this leave a bitter taste and I would probably never order with this company..you are right the charges add up and so not worth it.
@Anewxa Oh I know lol. Sorry I wasn't specific. I meant I will let Pat's company know.
No I never got fees waived with FexEx. They didn't want to waive their stupid **bleep** brokerage fees... which were the only fees I had to pay... IMO that's double dipping. Someone pays for shipping and the receiver pays for "brokerage fees"... total BS. I hate them!
Awh 😞
Ummmmmm wow that's friggin awful, wtf I'm so sorry 😞 That's what I don't miss about living in Canada. I'd order stuff from the US and always be slammed with these nasty duties, ugh! Next time if you want something, you can let me know and I'd order for you and ship via usps so that you don't have to pay that nastiness.
GUYS! GUYS! YOOHOOOOOO I found a way to get tracking!! Ok, so get yourself the Fedex Delivery Manager!! Sign up for that! It automatically knows when a package is delivering to your address! I just signed up for it and I see the delivery from Pat McGrath- ARRIVING TODAY! I'm so stoked! I live in Michigan BTW and I ordered around noon on Tuesday and chose the free shipping option 🙂
Mine is already shipped, @njattana but I placed my order around noon.
It looks like it might be delivered today.
Oooh I have the UPS version and didn't realize FedEx also offered this service too. Mine are out for delivery today too! Thank you for sharing!
Just FYI for anyone waiting on their's! I checked out with my first one around 11:30AM EST, and paid $5 for 2nd day shipping. It arrived today.
I checked out with my second one (gold) after they fixed everything at about 3:15 PM EST. I also paid for 2nd day shopping. I emailed them inquiring about the status, concerned the second one may get cancelled. They sent me the tracking # and it's expected to be here Monday, after being picked up today. Just for idea of timing :). And their email team is super responsive!