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200,521 Posts
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birthday date change
Are you able to change my birthday to January 13 2011? it was
accidentally put as December 13
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Re: birthday date change
Hi @taytayCC, I'm sorry, I see we mentioned previously that we're unable
to continue modifying your birthday and we appreciate your
understanding.
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| 1 Hearts |
1 Reply
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Re: birthday date change
Thank you for letting me take you time i appreciate it very much!! But
my month didn't change to what i asked for... I'm so sorry for this much
bother but please understand... can you change it to January 13?
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Gift Return and Exchange
Is it possible to return a gift item that has been lightly used a few
times? The color didn’t work for me and I’d like to get the same product
in my shade. Would I need the gift giver’s card details, ...
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Re: Name Update
Hi @BISPHARocky Once a BIC username has been created, it cannot be
changed or updated. I'm so sorry about that!
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| 1 Hearts |
1 Reply
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Re: Name Update
I have a question about BIC. Is it possible to have two BIC profiles,
under one login credentials? Thank you.
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Order Delivered - missing an item.
Hi everyone, My first and last time possibly ordering at Sephora. Placed
a late NYE gift for my girlfriend and when the package came in, not only
was it delivered to the wrong address, it was missing ...
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Free samples
On my order details it says I was supposed to get 2 samples but neither
of them are in the package.
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| 0 Hearts |
1 Reply
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Re: Free samples
@makajila, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Why doesn’t Sephora have doors on stores
Full disclosure I joined this for the sole purpose to make a complaint
hoping someone real will see it. I do not and would not ever buy or use
anything from this store. I care too much about my skin a...
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1
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1 Reply
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Re: Why doesn’t Sephora have doors on stores
@sephorayuck, I apologize for the disappointment and appreciate you
taking the time to share your experience with us. While we can't
guarantee that doors will be added to our stores inside of shopping...
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Beauty Insider Points Expired – Question
I wanted to share a recent experience and see if others have encountered
something similar. I recently noticed that 11,960 Beauty Insider points
on my account had expired due to inactivity. I wasn’t a...
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1 Reply
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Re: Beauty Insider Points Expired – Question
@sarah0002 , I apologize for any disappointment and appreciate your
feedback. As you mentioned, our Beauty Insider program applies to
Sephora US and Canada. Purchases or redemptions made outside the U...
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Aggressive and rude sales associate
Dear Sephora Customer Service Team,I am writing to complain about a
highly unpleasant and unprofessional experience I had at your Tysons
Corner, Mclean, VA on December 28, 2025, around 4-5 PM. As a lo...
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Can't Claim Birthday Gift
I was trying to redeem my birthday gift online by placing an order
today, but when I go to the page, it says all the online options are
sold out? It doesn't even give me the opportunity to choose 250 ...
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1
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1 Reply
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Summer Fridays Jet Lag Mask
Hello, Does the full size moisturizer come with a safety seal to be
peeled off the opening where the lotion comes out? I received a product
that does not have a safety seal. Thank you.
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1
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1 Reply
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Re: Summer Fridays Jet Lag Mask
Hi @PetPetPet, I'm sorry to hear this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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| 0 Hearts |
0 Replies
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Store closed early.
Where can I complain about a Sephora store location closing 23 minutes
early (probably earlier because I got to the door 23 minutes before
closing and the doors were already locked)? I ran to the Ranc...
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2
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2 Replies
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Re: Store closed early.
@MeritGirl I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address or you can contact us by phone at 1...
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| 1 Hearts |
1 Reply
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Birthday gift was just 250 points
Hi,I visited a Sephora store and the rep said they did not have any
birthday gifts and instead gave me 250 points. Is that usually the norm
?Did I miss out by not having an option to select my birthday gift ?
Thanks
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1 Reply
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Re: Birthday gift was just 250 points
Hi @NJ54, it sounds like the other gift options were unavailable, and
the 250-point gift option was provided. This is within our normal
processes, and I apologize for any concern this caused!
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In store purchase not on app
I made an in store purchase last week and the points and purchase
history are no where to be found on my app?? I was told there’s nothing
they can do when I started an online chat for help… :///
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1 Reply
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Re: In store purchase not on app
@rrffet I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your phone
number and a picture of the receipt or you can contact us...
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New pics won't load
So i'm trying to set a new profile picture and background image through
the app and it keeps loading. If i do it strait from the website it
claims to be saved but when i reload it stays the same as if i didn't
make any changes
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9 Replies
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Re: New pics won't load
I’ve been having the same issue for weeks,,, I talked to customer
support and they couldn’t figure it out either.
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Re: New pics won't load
@LaurieBT I’m having the same issue, and I get an error when I try to
message you as well
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Re: New pics won't load
it says ‘user does nto have the following permissions at sephora allow
restapi call modify‘
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1 Reply
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Re: New pics won't load
@fifiona12 Our technical team is looking into this issue. It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address and a screen...
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Re: New pics won't load
Hey! Were you able to get this fixed? I've been suffering the same thing
for like a month!
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1 Reply
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Re: New pics won't load
@puggby, I'm sorry for the trouble and our technical teams are looking
into this. It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings (on...
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0 Replies
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Re: New pics won't load
@KitsuneJas, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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1
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1 Reply
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Re: New pics won't load
Just changed the setting so it should work. And thank you for looking
into it. It just doesn't make sense why the pictures won't change. In
fact if i change my bio it won't change either... like i did nothing
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No samples with online orders
Received order but no samples received that I selected. why do they even
bother having us pick the samples ?
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1 Reply
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Re: No samples with online orders
@nnbb12, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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0 Replies
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Birthday gifts alle sold out
Hi!My birthday is in december (december 15th) and each year, the
birthday gifts are always sold out. What the hell am I supposed to do?
Can I not get some kind of gift, when I'm left with nothing beca...
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24 Replies
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Re: Birthday gifts alle sold out
I am also having the same issue. My birthday is 12/30 and I never get a
birthday gift anymore.
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1 Reply
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