Another new release coming from Sonia G. Sign up at Beautylish.Credit: BeautylishCross post from Product Releases: 2025

Hi @clyndi ! Have you asked Sephora Customer Service about this yet? They might be able to help with your missing points. For future points: in-store at the checkout counter, make sure the phone number (or email address) you give the Sephora employee matches the info in your Sephora Beauty Insider account. If you’ve been doing that and still haven’t gotten points for purchases, let Customer Service know.

@cryis58 Have you contacted Sephora Customer Service yet? They should be able to help you. Also, make sure your skincare purchase met the minimum spend amount for that challenge task. Sometimes a “buy a [whatever] product” task requires a minimum $25 or $50 spend on that product category. That requirement should be stated in the challenge task’s terms.

@pita1105 In store you don’t have to make a purchase. It’s only online you have to spend $25.

@Ashleigh1111 I don't know, but I recommend contacting customer service, they can probably give you the most accurate information about whether it is available or not.

I'm just now seeing this thread! My first Sephora purchase was the Tarina Terantino Floriculture eyeshadow palette in 2013. I only destashed it a year or two ago. Image from Temptalia

@BaileyRae2 , Too True - I Had To Ask Someone That Knew Something About It To Get A Straight Answer. #GoodLuck

@Shishi3 #KnowsWhatsGood 😍

Agreed! Mine is 11-18 and based on the comments it looks like this has been a problem for years and nothing has been done to resolve it. Clearly this birthday gift setup isn't fair to the customers with birthdays toward the end of the year but obviously it isn't a priority to Sephora. I'm a new customer, but seeing all these comments about this problem I don't have a very good impression of Sephora and how they treat their customers. I will shop elsewhere.

Thank you so much for the response!