complaint!!!

[jazzylilo]

This is at least the 3rd time I've gone to sephora with a return/exchange and was given a problem and DENIED it due to "a new policy" being enforced that was NOT a policy previously because I always ask for this reason !!!!! I spend good $ here and will no longer if nothing is done about this, I can get ANY and ALL of these SAME products from the supplier DIRECTLY or from Ulta or ANYWHERE and do NOT have to support this type of company that advertises "you can try and bring it back if unhappy" just for it to be a LIE !!!!!!!

[LaurieBT]

@jazzylilo, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!