Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
198,653 Posts
Post | Hearts | Replies |
|---|---|---|
|
Mother's Day Gift Stolen!
My order mysteriously became delayed while out for delivery...yesterday.
Contacting VEHO customer support was a waste of time. They are "looking
into the issue" with the driver. Buyers beware and just...
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Gift Card - Loss of Value even though it was never used
I received a Sephora Gift Card with a value of $100.I used it on May
09th 2025 , where I scratched the card to reveal the Card Number and
Pincode , it stated that there was only $52.88 available to us...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora Gift Card - Loss of Value even though it was never used
@Bunnyace81, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
0
0
| 0 Hearts |
0 Replies
|
|
Gift card issues
I received a gift card as a birthday gift. When I peeled it off it only
had 14 digits. I called the gift card services and was told I could only
use it inside Kohls and i had $40. I went to Kohls and ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Gift card issues
@mcontrf8, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
0
1
| 0 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
Gift card balance disappeared, any hope?
Hello,Today, we noticed that the balance on our gift card, around $72,
had completely disappeared. Upon calling customer service, we were
informed that two online transactions had been made. However, ...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Gift card balance disappeared, any hope?
@shazia09 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-737-...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Gift card balance disappeared, any hope?
Hello, I am not able to send you a private message either. I am getting
this error. Oops! Looks like you clicked into a wrong page.Click here to
go back to the Beauty Insider Community. Can I post gif...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Gift card balance disappeared, any hope?
@shazia09, you can adjust your messaging preferences in your Community
settings (on the browser only, not the app). Please look for the
gear/settings icon. Please do not post the gift card details or any
personal information publicly.
0
0
| 0 Hearts |
0 Replies
|
|
Scent voucher sephora inside jcpenney
I have a scent voucher for Sephora inside JCPenney and I was wondering
if I can still use it
0
1
| 0 Hearts |
1 Reply
|
|
Re: Scent voucher sephora inside jcpenney
Hi @sweetcrxture, SiJCP stores have closed, and we recommend inquiring
with JCPenney customer service directly to see if they're able to
assist.
0
0
| 0 Hearts |
0 Replies
|
|
Deleting a Review
I wrote a review for the Hugo Boss BOSS The Scent Eau de Toilette for
Men today, and accidentally submitted it without my full review. I tried
to write a new review but my old one was already posted. ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Deleting a Review
@jenna646 I have removed it for you and it should come down from our
site within 24 hours.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Deleting a Review
Hi could you also help me to delete my review on the product Lipglass
Air Non-Sticky Gloss with Glass-Like Shine + Lightweight Formula from
MAC Cosmetics?
0
0
| 0 Hearts |
0 Replies
|
|
Employee review
I would like to leave a good review for an employee named Sahar in
Owings Mills, MD. She was absolutely phenomenal. She was so kind,
caring, and compassionate. I was really struggling to find a shade ...
0
0
| 0 Hearts |
0 Replies
|
|
App won’t let me add to cart to ship
I have a weird issue with the Sephora app. It won’t let me add items to
my cart if I choose the “ship for free” option. The “add to basket”
button is greyed out. Oddly, if I switch to order online and...
0
1
| 0 Hearts |
1 Reply
|
|
Re: App won’t let me add to cart to ship
@katluvdogs, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
0
0
| 0 Hearts |
0 Replies
|
|
Order not received
According to ups my order says delivered but my warehouse hasn’t
received it!!! I trust my warehouse, have used them for years now and
this has never happened😥. I contacted Sephora at first they said...
0
5
| 0 Hearts |
5 Replies
|
|
Re: Order not received
@aliciade14 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privately on Facebook, X or
Instagram.
0
4
| 0 Hearts |
4 Replies
|
| 0 Hearts |
3 Replies
| |
| 0 Hearts |
2 Replies
| |
|
Re: Order not received
@aliciade14 I've removed your order number as we do not allow that
information posted publicly. You can adjust your account settings (the
gear icon) on a desktop or mobile web browser, not the app.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
How To Do Sephora Product Reviews At Home
I am inter rested in doing product reviews. Could you please let me
know? Thank you,Kristen
2
4
| 2 Hearts |
4 Replies
|
|
Re: How To Do Sephora Product Reviews At Home
I would love to do product reviews. Could you teach me how?
0
0
| 0 Hearts |
0 Replies
|
|
Re: How To Do Sephora Product Reviews At Home
Hi @Kris8260, To review a product on our site, simply visit the product
page and scroll down to the header that says "Ratings & Reviews." Then
click the "Write A Review" button. Thank you! Warm regards, Laurie
0
2
| 0 Hearts |
2 Replies
|
|
Re: How To Do Sephora Product Reviews At Home
I’m sorry..I meant that I was inquiring about being about to be sent
products to review, lol I’m sorry for the mix-up!! I should’ve been more
clear..lol
0
1
| 0 Hearts |
1 Reply
|
|
Re: How To Do Sephora Product Reviews At Home
@Kris8260, my apologies! There are multiple product review programs but
these are not managed by Sephora. You may want to look into some product
review programs directly for more information. Our Beau...
0
0
| 0 Hearts |
0 Replies
|
|
didnt get my 100 points beauty insider
Hi, I ordered something that was worth more than 50$. But I didnt get my
100 points for it. I obly got the dior 4x points
0
3
| 0 Hearts |
3 Replies
|
|
Re: didnt get my 100 points beauty insider
@yas12345, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
0
0
| 0 Hearts |
0 Replies
|
|
Re: didnt get my 100 points beauty insider
@yas12345 did you sign up for the challenge before you placed the order
for the 100 points?
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Career Support
When I apply to jobs I see them in the application portal however, I
never receive confirmation emails anymore about the application. I
wonder if updates are being sent to the correct email. I am an internal
employee (stores).
0
1
| 0 Hearts |
1 Reply
|
|
Re: Career Support
Hi @Lizzcg, thank you for reaching out! I apologize for the trouble and
I recommend utilizing the resources in store to get in touch with HR
directly, as they can look into this further for you.
0
0
| 0 Hearts |
0 Replies
|
|
Live Chat Unavailable
I have been waiting on the live chat page to become available for over
an hour now as I have an issue with an order I placed, is there any
representative that could help me please?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Live Chat Unavailable
@JJ1588 It can take a minute for chat to update to available. I have
sent you a private message for more information.
0
0
| 0 Hearts |
0 Replies
|
|
Exchange
I was at Sephora yesterday to look for a foundation and the lady working
shade matched me but when I got home and put some on it was to dark and
orange am I able to get a lighter shade?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Exchange
@kira225 Yes, you have 30 days in which to make a return or exchange. As
it was purchased in store, it would need to be retuned to the store.
0
0
| 0 Hearts |
0 Replies
|
|
Help with order!!!
Can any workers or anything message me as I need help with my order soon
before it ships!
0
1
| 0 Hearts |
1 Reply
|
