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Post in Customer Support

What we’re doing to keep you, our employees, and others safe as you shop in reopened stores (Updated 5/26/21)

[UPDATE 5/26/21] Effective 5/28/21, based on recently announced new guidance from the CDC, we will allow clients who are vaccinated to enter our stores without a mask, unless federal/state/local regulations require them by law. We request that any client who is not vaccinated continue to wear a face covering, and we acknowledge that any client, especially those who are at higher risk, may choose to continue wearing a mask. Thank you in advance for considerate cooperation with this revised policy.

 

Just like you, we’ve been sheltering in place and taking things day by day throughout this unprecedented situation. We’ve also been working hard to implement rigorous in-store processes and training that will ensure a safe shopping environment for you. Thank you for your support—we’re excited to get back to beauty and see you in store once again.

  

  • We’re thoroughly cleaning stores before opening, and we've increased cleanings and regular disinfecting throughout the day.
  • We’ll be doing employee health prescreening prior to start of their shift.
  • Where required, we’ll be limiting the number of shoppers who can enter at any given time in stores with capacity restrictions.
  • Where required, we’re observing social distancing.
  • We may ask you to comply with other additional, locally mandated safety measures.
  • In locations where local health guidance allows, you are permitted to freely interact with testers and even self-apply. We ask that you use our disposable, single use applicators and sanitize your hands before and after handling a tester. Check with your local store to see what’s permitted. If you require more assistance, our beauty advisors are there to help you.
  • Sampling will be limited to select items in select stores. Check with your local store to see what’s available for sampling.
  • Hand sanitizer is available for use throughout the store.
  • We’re offering contactless payment with compatible phones and chip cards.

  FAQs.jpg

 

  1. What are the store hours? Store hours may vary by location and be different than they were before our stores closed. We recommend calling your local store to confirm hours.

 

  1. Are you offering in-store pickup? Yes! Visit our in-store pickup page for more information on how to order online and pick up in store, including curbside pickup at participating locations.

 

  1. Are customers required to wear masks in Sephora stores? Our employees will be wearing face coverings, and we kindly ask that you do too. Based on recently announced new guidance from the CDC, we will allow clients who are vaccinated to enter our stores without a mask, unless federal/state/local regulations require them by law. We request that any client who is not vaccinated continue to wear a face covering, and we acknowledge that any client, especially those who are at higher risk, may choose to continue wearing a mask.

 

  1. Will you be scanning your employees’ temperatures? Yes, we will be scanning employees’ temperatures at the beginning of their shifts and in the middle of their shifts where required by a local mandate. We also conduct a prescreen health check on all employees prior to the start of their shift.

 

  1. Are you offering services in stores? In select stores, we are currently offering a limited menu of beauty services, including the 30-minute Feature Focus: Eye makeup service and the new Brow Wax Service. Additional services will be added in the coming weeks and months. Besides our in-store beauty services, we also offer Virtual Consultations for Makeup and Skincare conducted by Beauty Advisors and Sephora PRO artists over Zoom. Please visit Sephora.com/happening to find and book services at participating stores. You may also check out our Beauty Services FAQs for more details on health and safety measures for services.

 

  1. Are you allowing testers in-store? In locations where local health guidance allows, you are permitted to freely interact with testers and even self-apply.  We ask that you use our disposable, single use applicators and sanitize your hands before and after handling a tester. If you require more assistance, our beauty advisors are there to help you.

 

  1. Are you offering contactless payment? Yes, in stores we support a number of contactless payment capabilities, including contactless credit cards, Apple Pay, Samsung Pay, Google Pay, and Klarna.

 

  1. What if my local store was closed when I went to pick up my birthday gift, can I still pick up my gift in store? Yes! If your birthday was during your local store closure, you get an extra 30 days to pick up your gift in store. Check your local Sephora for more information.

 

  1. How does the healthcare and frontline promotion work?  We are so appreciative of those on the frontline dealing with this national crisis.  As a thank you to healthcare workers and first responders, we are offering 10% off the total of their in-store purchase until further notice with a current employee ID, badge, or paystub. See your local store for terms and details.
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