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198,674 Posts
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tracking button not working
Hello, When I click on the track package for this order, it does not
work and it just says header too big. Can you please track this order
and tell me when I should be receiving it.
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Re: tracking button not working
@ak42 I have removed the order number from your post as we do not allow
that information posted publicly. It looks like your private messages
are currently turned off. Please send me a private message...
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unable to place order
all my info is correct but whenever i try to checkout it says “Error
Unable to place your order. Please verify that your card information and
billing address are correct.
If applicable, we have rever...
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Re: unable to place order
@chloeuminga I'm sorry to hear that you are having trouble. It looks
like your private messages are currently turned off. Please send me a
private message with your registered email address or you can...
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1 Reply
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Re: shipping
@dagreen If you are a Beauty Insider rewards member, there is no charge
for standard shipping. You can find more information here>
www.sephora.com/beauty/shipping-information
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Gift Card
Please help! I have been trying to figure this out for way too long. I
received a $50 gift card from the local Walgreens. I do not see 16
consecutive digits, my card has 14 and then a separate PIN num...
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Re: Gift Card
@KimmyKayVee, my apologies! Have you already completely removed the
scratch-off? Are there any additional numbers that might be hiding at
the end of the scratch-off? If that doesn't seem to be the issue, please
let us know.
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Re: Gift Card
@KimmyKayVee, thank you for your response! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you...
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1 Reply
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Re: Gift Card
Thank you but it does not look like there are any other numbers that
should be there.
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Re: Gift Card
Hi, You helped me with my gift card issue a few weeks ago and I made a
purchase that day. I used around $39 or so and now I am trying to make
another purchase, but the cards shows $0 balance. Honestly...
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Loves List missing/deleted
Spoiler (Highlight to read) Hi there, Can anyone help restore my Loves
List, it’s completely missing! I cannot recreate it it fr memory!
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Re: Loves List missing/deleted
@Mmecoquette I'm sorry to hear that you are having trouble! Are you
receiving an error when trying to view your loves list or are you seeing
that some items are missing from it?
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Re: Loves List missing/deleted
Now a couple items fr the recent purchases have showed up, but it’s not
even complete fr a few minutes ago when I tried to add all of some
recent purchases 🙄
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Re: Loves List missing/deleted
It’s completely gone, I started (the impossible task) of trying to
recreate it by adding a few items fr recent purchases, but they won’t
even add, it’s completely empty and cannot be added to…
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1 Reply
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Re: Loves List missing/deleted
@Mmecoquette It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact us by phone at 1-877-737-4672 or throu...
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0 Replies
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Pedido incompleto
Buenas noches, recibí un pedido incompleto en el cual faltaban dos
productos, donde puedo contactarme para obtener solución?
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1 Reply
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Re: Pedido incompleto
@pammmap I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
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Отмена заказа
Добрый день.Подскажите пжл, первый раз на данном сайте, сделала заказ на
89 у.е.-оплатила Мастер картой-деньги списались-через пять минут деньги
вернулись и заказ отменили.На почту пришло сообщение:Ва...
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Re: Отмена заказа
Hello, I did not receive my email. Although it is indicated that it was
delivered on 25.04
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1 Reply
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Re: Отмена заказа
@GalinaSE I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
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Employee review
I would like to leave a good review for an employee named Sahar in
Owings Mills, MD. She was absolutely phenomenal. She was so kind,
caring, and compassionate. I was really struggling to find a shade ...
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1 Reply
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Re: Employee review
@jasmineeeeeee11, I'm so delighted to learn of your recent experience!
Thank you for sharing your feedback with us. I'll share your compliment
with the store team.
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Deleting a Review
I wrote a review for the Hugo Boss BOSS The Scent Eau de Toilette for
Men today, and accidentally submitted it without my full review. I tried
to write a new review but my old one was already posted. ...
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Re: Deleting a Review
@jenna646 I have removed it for you and it should come down from our
site within 24 hours.
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Re: Deleting a Review
Hi could you also help me to delete my review on the product Lipglass
Air Non-Sticky Gloss with Glass-Like Shine + Lightweight Formula from
MAC Cosmetics?
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1 Reply
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Re: Deleting a Review
@y110, this has been removed and it will come down from the site within
48 hours. Thank you!
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Placed 2 orders and samples not showing
Hi there, I just places 2 orders and I do t see the samples I chose as
part of the order. Can you please assist me? Best, ---
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1 Reply
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Re: Placed 2 orders and samples not showing
@DL1836, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Mother's Day Gift Stolen!
My order mysteriously became delayed while out for delivery...yesterday.
Contacting VEHO customer support was a waste of time. They are "looking
into the issue" with the driver. Buyers beware and just...
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1 Reply
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Re: Mother's Day Gift Stolen!
@EchoCandy, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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0 Replies
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Sephora Gift Card - Loss of Value even though it was never used
I received a Sephora Gift Card with a value of $100.I used it on May
09th 2025 , where I scratched the card to reveal the Card Number and
Pincode , it stated that there was only $52.88 available to us...
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1
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1 Reply
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Re: Sephora Gift Card - Loss of Value even though it was never used
@Bunnyace81, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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0 Replies
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Gift card issues
I received a gift card as a birthday gift. When I peeled it off it only
had 14 digits. I called the gift card services and was told I could only
use it inside Kohls and i had $40. I went to Kohls and ...
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Re: Gift card issues
@mcontrf8, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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1
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1 Reply
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0 Replies
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Gift card balance disappeared, any hope?
Hello,Today, we noticed that the balance on our gift card, around $72,
had completely disappeared. Upon calling customer service, we were
informed that two online transactions had been made. However, ...
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