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@LaurieBT It doesn't work even in the app

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@LaurieBT @keelybt I can't see my reviews nor on the browsert, nor on the app. They don't appear anywhere anymore. Even the ones I posted just 2 weeks ago. Please tell me what to do for it to work

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@jenna646 I have removed it for you and it should come down from our site within 24 hours.

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Hi! Do you know why my new reviews don't show on my profile anymore (since I've had my old ones deleted)? How can I get them to show again? Thank you!

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Hi @sephorakim, can you please check if you're able to see your reviews on the app? Please check on your Community profile within the app (not the browser).

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Hi! I would like to delete all the reviews on mypage please (except the one for the LoveShackFancy perfume). Can anyone please help as I don't know how to do it? Thank you so so much!

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@sephorakim I have requested that these be removed for you and they should come down from our site within a few business days.

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Hi could you also help me to delete my review on the product Lipglass Air Non-Sticky Gloss with Glass-Like Shine + Lightweight Formula from MAC Cosmetics?

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@y110, this has been removed and it will come down from the site within 48 hours. Thank you!

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Gift card

Hello I’m trying to redeem my hundred dollar gift card from my 2700

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Re: Gift card

Hi @1timaaaaa, the $100 Rouge Rewards are released in the Rewards Bazaar each Tuesday and Thursday around 9 a.m. PST. The Rouge Rewards are released in limited quantities. Additional quantities will b...

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What’s up with Sephora Collection?

I came on the app today and to repurchase the SEPHORA COLLECTION Best Skin Ever Full Coverage Multi-Use Hydrating Concealer and I couldn’t help but see the message that it’s “not currently carried”. I...

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Re: What’s up with Sephora Collection?

@iamsomi I see that this product is available on both our app and site! Please try closing the app and reopening it and making sure it is fully up-to-date. If your specific shade is not showing as ava...

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3 giftcards

I have three gift cards and I want to use them on my purchase, but I am only allowed to use two on an order. How can I use all 3?

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Re: 3 giftcards

@debamao If you'd like to use more than two gift cards on your order, please contact us via phone at 1-877-737-4672 when you're ready to place your order so we can apply all three for you. Thanks!

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Stolen/Lost gift card

Hi I bought a gift card for my friend from Sephora Heartland location. It got stolen in the party. I called Sephora very next day to cancel or freeze the card. They were asking for the 16 digit card n...

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Re: Stolen/Lost gift card

@Heeraz I'm sorry to hear about this. Generally, we are not able to replace lost or stolen gift cards. It looks like your private messages are turned off. You can adjust your preferences in your Commu...

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return exception due to recent health problem

Hi, my name is Lauren most call me Lo. I have been an avid Sephora shopper since highshcool and being someone who has worked in a lot of customer service especially retail I highly respect return poli...

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Re: return exception due to recent health problem

@Lovelylola858 I'm so sorry to hear about this! Generally, our Sephora stores are unable to process returns or exchanges outside of our return/exchange policy timeframe. However, you may request to sp...

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Over scratch pin

I need a solution to my over scratch pin on my card

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Please I have a gift card and some numbers is off

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@heatherrogers The pin is needed to redeem the gift card online, however you should still be able to use it in store. I recommend reaching out to your local Sephora store directly for assistance.

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Wanting for ordering on line so can I get a new pin

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Hi @highfills7, Sorry, we don't have a way to provide a new pin. I'll send you a message shortly. Best, Laurie

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I mistakenly scratch off once code at the card I bought in Walgreens how do I get a code

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@ayoalabi Oh no! It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-737-4672 or through o...

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Hello here. My pin is okay but the card number has been scratched off. How do I redeem please?

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Hi @stevelewis7, I'm sorry for the trouble with your gift card! If the pin has been scratched off, you can still redeem it in a Sephora store, as the store will just need to swipe it. Warm regards, Laurie

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I have a Sephora gift card but the last 4 digits of the card is scratched off. It was sent to me as a gift so I don't have the card itself to swipe at the store. How do I recover the pin.

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@Maarriieez I'm sending you a PM to assist.

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I mistakenly scratch off my Sephora gift card pin how do I do it

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@eminado Oh no! I will send you a PM.

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I have a Sephora gift card but the last 4 digits of the card is scratched off. It was sent to me as a gift so I don't have the card itself to swipe at the store. How do I recover the pin.

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Missing order

Hi,I made an order for my birthday earlier in which I thought would be sent to the parcel box which is the usual case. Until I took a look at the photo the driver took which was in front of my house (...

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Resolved issue, please disregard this message! I found itt, turns out it landed two doors away lol

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@21SNU12 I'm glad to hear you received your order and thanks for letting us know!

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@21SNU12 I'm sorry to hear about this! It looks like your private messages are turned off. You can adjust your preferences in your Community settings (on the browser only, not the app). Please send me a private message with your order number. Thanks!

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