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Customer Support
200,081 Posts
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Customer service chat
I’m trying to get in touch with the customer service via chat but the
button does not work, I’m not able to call currently
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No samples with order :(
Hi! I just received an order but didn’t get any samples 😞 I luckily
still received the item I bought with points from the rewards bazaar and
the item I ordered but the order is missing any samples
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Re: No samples with order :(
I don’t get any either. I just received an order today with none, and
the samples I requested are still available on line.
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Re: No samples with order :(
@GYL23, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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Assistance Needed with Invalid Gift Cards
Assistance Needed with Invalid Gift Cards Hi there, I’m reaching out to
the community and customer service regarding an issue with gift cards
that appear to be invalid, even after entering both passco...
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Urgent, please help! W-2 access needed!
I need assistance accessing my W-2. I’m a former employee with no access
to Dayforce. I have emailed the payroll email 6 times since tax season,
called my former store, called customer service, tried ...
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My package is missing
I was informed that it would be delivered via Uber and that the hotel
would kindly hold it for 3–4 hours since I was outside. I received
confirmation that this arrangement was fine, even i saw the pac...
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Re: My package is missing
@isilkr I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 o...
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Broken eyeshadow stick
I ordered a Laura Mercier eyeshadow stick and the first time I opened
it, the product was already broken in half and stuck to the cap. Is this
a common problem or did I receive a defective product?
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Re: Broken eyeshadow stick
This has also happened with both of my Laura Mercer caviar eye shadow
sticks. It’s the first time I’ve paid to try higher-end make-up and I’m
so disappointed to spend $33 on something nice for myself and both are
broken.
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Re: Broken eyeshadow stick
Mine is broken too and since I just opened the box I cannot return it as
I ordered at the end of July to replace my stick that was almost used
up. Seems they are having quality issues.
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Re: Broken eyeshadow stick
@EventingQ, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Broken eyeshadow stick
@redpope, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: Broken eyeshadow stick
@HC918 I'm sorry to hear you received the product in that condition! It
looks like your private messages are currently turned off. Please send
me a private message with your order number or you can co...
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1 Reply
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Re: Broken eyeshadow stick
@HC918 I'm not able to send you a PM as your settings have not enabled
them. You can adjust your account settings (the gear icon) on a desktop
or mobile web browser to adjust your preferences.
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Gift card
I’ve bought 2 500.00 gift cards at my local dollar store this past
Saturday only to find out on Sunday there’s NO money on either of them.
If it wasn’t as much as it was i would not be worried but I’m...
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Re: Gift card
@missyjoy78, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Add points from receipt
I made a purchase from a Sephora at Kohl's and forgot to enter my phone
number. How can I put the purchase onto my Sephora account? I have the
receipt. Thank you --
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Re: Add points from receipt
@Marye522, we're happy to help! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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Perfume scent voucher
Hi, I have a perfume scent voucher from two years ago that I just found.
It says it is only redeemable at Sephora inside JCPenney. On two
occasions I tried to redeem it for one specific scent from the...
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Re: Perfume scent voucher
@nicoletuc, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Perfume scent voucher
I’m having the same problem as well! I just found the voucher and now
there are no Sephora’s in JCpenny
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Re: Perfume scent voucher
Hi did they help you? I’ve been going around and around with customer
service. They need to stand by their products.
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Re: Perfume scent voucher
@Kurostudy Oh no! It looks like your private messages are turned off.
You can adjust your preferences in your Community settings (on the
browser only, not the app). Please send me a private message wi...
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Re: Perfume scent voucher
I’m in the same boat. Unable to redeem my SiJCP scent certificate.
Help!!
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Re: Perfume scent voucher
Hi @zaihil, I'll send you a message shortly so I can look into this
further. Best regards, Laurie
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Re: Perfume scent voucher
Can I also get help on the same issue. I have a cologne voucher that I’d
like to redeem. Thank you.
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Re: Perfume scent voucher
@rahuldesai I'm sorry to hear that you are having trouble. It looks like
I'm unable to send you a PM. Please contact us by phone at 1-877-SEPHORA
or by chat here>https://www.sephora.com/beauty/custome...
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Re: Perfume scent voucher
Can you pls help me with same issue. I have a scent voucher that I’d
like to redeem if possible?
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Gift card does not have 16 digits to use online
Purchased two gift cards from a CVS. When scratched to reveal code, each
one only has 12 digits. They both have the 8 digit pin, but not enough
numbers to use online. Called and they were of no help, ...
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Re: Gift card does not have 16 digits to use online
My gift card was the same. I called and they said the same thing. They
are scamming people. Then I they said if I have a receipt for a gift???
Yes let me go fing out which of the 10 co workers who pit...
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Re: Gift card does not have 16 digits to use online
@Footballmom76 I'm sorry to hear that you are having trouble with your
gift cards. If you have the first 12 digits, we may be able to locate it
in our system. It looks like your private messages are c...
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Points when shopping @ Sephora in Khols
When I shop at Sephora in Khols I never get my point multiplier. The
terms & conditions don’t say that it doesn’t apply to Sephora Khols
purchases. Does any one else have this issue?
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