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Sephoria 2023

Are we really expected to wait 4-6 weeks for this box to ship POST-EVENT even after we paid for shipping? It certainly doesnโ€™t take this timeframe to ship anything especially domestically. Itโ€™s been radio silence on any type of expectation and no one seems to have a direct answer from customer serviceโ€ฆnothing like last year or years prior and extremely disappointing, they absolutely dropped the ball this year


Re: Sephoria 2023

Just got a FedEx tracking for mine at 6pm central time.

Re: Sephoria 2023

Lucky you! Still crickets on my end. Would appreciate if you could let me know what items were sent once received! 

Re: Sephoria 2023

I havenโ€™t received any communications on the event (attending virtually) at all since sign up months ago. I emailed Customer Service about a week ago asking when Iโ€™d receive my swag bag and was told Iโ€™d receive a shipping/tracking email when it shipped. Nothing about the event or shipping at all as of yet. So you were told the swag would be delayed 4-6 weeks??? 

Re: Sephoria 2023

Hi @sabby13,


My apologies! To join the virtual event please click the URL from your confirmation email. You would have received this email after registering. If you need to have the email resent, please visit > and click "Already Registered?" where you can re-enter your email address to have it resent. Please also keep an eye on your email notifications for your Virtual Key Swag tracking soon. Thank you! 


Warm regards,


Re: Sephoria 2023

I agree with you, it has been an absolute radio silence this year. I have not received a link or notification or anything that would indicate whatโ€™s happening with the swag bag. I also saw and the child that for people who purchased the $65 ticket they will get travel size or sample size items which is also not OK

Re: Sephoria 2023

@Estherlyn I apologize for the confusion! If you purchased a Virtual Key Swag Bag, you should receive an email with the tracking soon. 

Re: Sephoria 2023

I received the email but my box has been in label created for a week.  This is completely unacceptable.  I want an actual legitimate update,  not the same lines that mean nothing.  I am ready to issue a charge back on the basis of not getting something I paid for months ago that was supposed to ship in September and there has been no communication on when or even if at this point I will actually get it. 

Re: Sephoria 2023

Appreciate the response but itโ€™s nothing I havenโ€™t heard already, I guess we will have to wait and see

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