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Post in Customer Support


  • Hello! I placed an order on February 24 and that night I had to cancel my order but now it has been two days since I canceled it and on my debit card account it says pending. How long is it supposed to be when I get my money back?


Re: Refund

I was charged the money because it took $40 out of my account


Re: Refund

Hi @Queenalliegirle,


I'll check on this and I'll send you a message.




Re: Refund

@Queenalliegirle If your order was cancelled you would not be charged and the pending authorization is typically released within 1-7 business days, depending on your financial institution.

Re: Refund

But I was charged the money still

Re: Refund

@Queenalliegirle call customer service or your bank. 

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