No samples Again and again and again

[Rieppp]

I received my parcel today and of course no samples ….  Having sample is one of benefit to order online isn’t it ? Every time I write down , and other ppl did too. Why they don’t change ?  I understand it’s COMPLETELY but soooooo disappointed it’s happened quite a lot . 

[linomk6]

I’m getting the samples but not the ones I selected. I understand it’s “while the quantity lasts” so I don’t mind it. 

[keelybt]

@Rieppp I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

[Rieppp]

I think it a turn on PM now 

[keelybt]

@Rieppp I have replied to your PM

[CrushedGrapes]

My samples also didn’t arrive. One of the original samples I had chosen were out of stock so I chose a different one. Then nothing but my birthday gift arrived with my order.
Sigh.  

[LaurieBT]

Hi @CrushedGrapes,

My apologies! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best regards,

Laurie

[keelybt]

@Rieppp I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service