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Post in Customer Support
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No free samples

What's up with not receiving the two free samples? This has happened a few times while they always show samples in email confirmation. I shop at Sephora is due to the free samples instead of other stores. I understand that they may run out of a sample, but they are not even bothering to give substitutions?? I guess I need to start shopping at stores where I know I’d get rewards/samples for sure with my purchase. Is anyone else experiencing this?

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Re: No free samples

Me too, I was so disappointed

Re: No free samples

Hi @DanielleMDani,

 

I'm sorry to hear this! I'll send you a message shortly. 

 

Warm regards,

Laurie

Re: No free samples

Same here. I had 2 orders with confirmation for samples and both orders did not come with any samples. What is the point of giving the option online just to disappoint us when we receive our orders. 

Re: No free samples

Hi @missyme3,

 

I will send you a private message.

 

Best Wishes,

 

Janean

Re: No free samples

I also got none of the two samples that I requested with my recent order.

Re: No free samples

Hi @MariaA85,

 

I'm sorry to hear this! I'll send you a message.

 

Best regards,

Laurie

Re: No free samples

Your not the only one 🙄

Re: No free samples

Hi @ServinCurves,

 

I am sorry about that. I will send you a private message.

 

Best Wishes,

 

Janean

Re: No free samples

Me too! I wish there was a way to select a substitute if what you want is out of stock. I got foundation instead of a moisturizer. I don’t even wear foundation! And my last order, I got nothing in place of my free gift.

Re: No free samples

Hi @Terri8675309,

 

I will send you a private message.

 

Best Wishes,

 

Janean

Re: No free samples

This happened to me too! It sucks bc I love trying new products before committing to buying the full size. Wish they would’ve given me a heads up that they ran out 😞

Re: No free samples

Hi @glowbabeglow,

 

I will send you a private message.

 

Best Wishes,

 

Janean

Re: No free samples

Hi @momalas,

 

I will send you a private message.

 

Best Wishes,

 

Janean

13 Replies
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