Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

No free samples

What's up with not receiving the two free samples? This has happened a few times while they always show samples in email confirmation. I shop at Sephora is due to the free samples instead of other stores. I understand that they may run out of a sample, but they are not even bothering to give substitutions?? I guess I need to start shopping at stores where I know I’d get rewards/samples for sure with my purchase. Is anyone else experiencing this?

Tags:

Re: No free samples

Hi @MariaA85,

 

I'm sorry to hear this! I'll send you a message.

 

Best regards,

Laurie

Re: No free samples

Your not the only one 🙄

Re: No free samples

Hi @ServinCurves,

 

I am sorry about that. I will send you a private message.

 

Best Wishes,

 

Janean

Re: No free samples

Me too! I wish there was a way to select a substitute if what you want is out of stock. I got foundation instead of a moisturizer. I don’t even wear foundation! And my last order, I got nothing in place of my free gift.

Re: No free samples

Hi @Terri8675309,

 

I will send you a private message.

 

Best Wishes,

 

Janean

Re: No free samples

This happened to me too! It sucks bc I love trying new products before committing to buying the full size. Wish they would’ve given me a heads up that they ran out 😞

Re: No free samples

Hi @glowbabeglow,

 

I will send you a private message.

 

Best Wishes,

 

Janean

Re: No free samples

Hi @momalas,

 

I will send you a private message.

 

Best Wishes,

 

Janean

1 Reply
Conversation Stats
testing