Cannot add birthday gift to bag at checkout

[chickadee123456]

I tried to place an order of $60 and add my birthday gift before checking out. It says not available for shipping and cannot add to basket. Why am I not able to redeem my birthday gift?

[DaneeBT]

@chickadee123456 I'm sorry for the trouble you're having! Please contact us via phone at 1-877-737-4672 or via our live chat prior to submitting your order so we can make sure your gift is included. Thanks!

[bakeamuffin]

The promos/add ons have been glitchy lately, I’d reach out to customer service online chat and see if they can help. Good luck @chickadee123456 and happy birthday!! 🥳