[Updated 6/3] Our Beauty Insider Community Forum is Retiring 🍹🏖️👋🏽

[TeamBIC]

[Update 6/3] There is now an option to download your Forum contributions and personal information. Please see instructions in the FAQ further down below!

[Update 6/1] We wanted to remind you that starting June 3, the Beauty Insider Community ✨Forum✨ will become read-only with no new posts or replies being made. The Forum will officially retire and become inaccessible come August, so now is a great time to screenshot posts, photos, or conversations from the Forum that you want to save in your personal files.

To our bold, creative, and always curious Beauty Insider Community ✨Forum✨ members:

We’re sharing a bittersweet message today—this coming August we will be retiring this Forum. We know, we’re bummed too.

For more than 15 years, our Beauty Insider Community has been a place for Sephora die-hards to talk about their favorite products, ask questions about routines, and show off their favorite looks. While this was a difficult decision, we've loved seeing this group thrive and we're incredibly proud of what we've built together.

We'll be here every step of the way as we start to wind things down. 🤝 Here's what to expect along the way...

• June 3: The Forum will become read-only and will only be accessible on desktop or mobile (no more app!). This means that you have until June 3 to make your final contributions to your favorite threads (Masking Challenge! Shop Your Stash! April Hauls!), revisit any favorite posts, and connect with your fellow BIC-ers.
• Your Community profile will be retired on June 4 (updated from June 3), and your profile photo will be replaced with Winky. REMINDER: Community Gallery is not going away, so your Gallery posts and profile are here to stay!
• Mid-August: Community Forum and its posts will no longer be accessible.

Have no fear! There are still plenty of ways to stay connected with us:

📷 Gallery: Post your selfies, shelfies, hauls, and more  


💯 Ratings & Reviews: Sound off on products

🗨 Questions & Answers: Help others with your wealth of beauty knowledge  


🤳🏾 Social: Follow us on Instagram and TikTok for the latest Sephora news and drops

We are immeasurably grateful to you for your engagement and enthusiasm on this platform over the years. You made this a safe space where everyone felt seen and accepted. We may be signing off here, but you will always be welcome at Sephora. Thank you for everything!

Read on for more info and FAQ about the transition:

When is the last day I can use the Forum?

The last day to contribute new posts and content to the Forum is June 3. Starting June 3, Forum content will remain available in a read-only state until early August, so be sure to copy or take any screenshots you may want to save in the meantime!

Will I still be able to send private messages (PMs) to other community members?
Private messaging will no longer be available once the Forum becomes read-only on June 3. After that, we hope you’ll continue connecting with fellow shoppers in other ways by posting in Gallery, Ratings & Reviews, and Q&A.

If the Forum is going away, how do I get in touch with Sephora?

There are still ways to connect with us! Find us on social, or head to our customer service hub here: sephora.com/beauty/customer-service

Will Reviews, Q&A, and Gallery continue to be supported long‑term?

Yes! We hope you continue posting your selfies, shopping hauls, and videos on the Gallery, sounding off on products in Ratings & Reviews, and sharing your beauty expertise in Questions & Answers on product pages.

What happens to my profile picture?

Customized profile photos will be going away on June 4 as part of the Forum closure.

What happens to my username or nickname?

Your Community username is here to stay! It will continue to be associated with any Gallery posts, Ratings and Reviews on product pages, or Question & Answer content you share.

What happens to my badges, ranks, or status levels?

We will say goodbye to Community badges and ranks (for example, FRESH FACE II, RISING STAR III, ICON I) when the Forum retires. Your Beauty Insider tier (Insider, VIB, or Rouge) or any progress on active Beauty Insider Challenges will not be affected! Your BI points will also be unaffected.

Will all my content go away?

Only your Forum content—including your profile (sephora.com/profile/me) and posts—will be going away as we say goodbye to the Community Forum. We encourage you to continue sharing content with your fellow Sephora shoppers on the Community Gallery, Ratings & Reviews on product pages, and Questions & Answers on product pages!

(Updated 6/3) Is there a way to save my posts?

There is now an option to download your Forum content as a CSV or JSON file. To do so, first tap the Settings gear in the top right corner (next to the notifications bell):

Then navigate to Personal Information:

From there, scroll down to “Downloads” where you’ll see options to download your Forum content and information:

PLEASE NOTE: Images will be exported as links within the Forum, which will only be accessible until mid-August. Please save down any images you wish to keep to your local device. 

How long will I have access to save my content ?

You will have the ability to download, screenshot, or save any of your content until the Forum closes in August.

What will happen to all my profile/account information?

Your Community profile (sephora.com/profile/me) will go away as we say goodbye to the Community Forum. You can continue to view your other Sephora information in the following places:

-Beauty Preferences: sephora.com/profile/beautypreferences

-Beauty Insider Summary: sephora.com/beautyinsider

-Account Settings: sephora.com/profile/myaccount

Will old Forum content redirect somewhere else on sephora.com?

Starting in August, previous Forum threads will be redirected to relevant shopping pages on sephora.com or, in some cases, the Gallery.

[ElleElleG]

aww 🥰 I was excited about the idea of connecting with other beauty lovers; the actual gifts were just the icing on top.

😂😂😂 the feuding cousins photos are some of my favorite!!! We need to plan another family reunion ASAP.

[makeitup305]

Hi all! This is the new updated link for the discord, the other seems to be expired

https://discord.gg/Ug2x5gScuV

[Ispend2much6]

@makeitup305  Could you please tell me what actually happens when someone is a "friend" on discord?  What does it enable you to do? Thanks!

[Suzanne713]

If anyone would like to keep in touch... 

IG:  suzannec.beauty 

Tik Tok:  suzannec.skincare 

Discord:  Suzanne713  

Take care everyone...I'll miss all of you!💕

[Ispend2much6]

@Suzanne713 I copied this link for you; @makeitup305 also posted a link right above this post.

I remember those beautiful cakes you made!  

[Suzanne713]

Maybe someone will know the answer to this question... 

In the "Logging Off" email, it says that I should receive 500 Beauty Insider Points for being one of the most engaged members of the Sephora BIC Forum. 

**see photo** 

Does anyone know how to claim the 500 Points?  

Is it automatically added to my account or automatically added at checkout?? 

@TeamBIC 

Thank you!💕

And, again, I'm going to miss everyone and the Sephora Community😢 

 

[danielledanielle]

Same, it appears as "Customer Service Update" if you go into your BI summary

[PrettyPaint]

@Suzanne713 Mine was just added. I didn't have to do anything.

[Ispend2much6]

@Suzanne713 Mine was automatically added to my bonus points total.  

[Suzanne713]

Why??  This is so incredibly sad and upsetting!🥺💔  

I'm in shock!

** I saw the comment about the Discord created, thank you @makeitup305 for creating it!

My Discord username is Suzanne713 

I'm really going to miss this community and all of the amazing people I've talked to on here! 

I'm going to miss all of the Shopping Hauls and advice I've received.....and just everything!😢 

I've had health issues so I haven't been on here as much in the past few months... 

I literally don't know what to say...

This Community has gotten me through some pretty bad times (without anyone knowing) by taking my mind off of everything.

I'm going to miss everyone... @danielledanielle  @SportyGirly125 @curlychiquita  @itsfi  @CynthieLu  @CookieGirl1  @CorgiMommy  @greeneyedgirl107  @faeriegirl  @Sunnysmom  @Loretta55  @makeitup305  @WinglessOne  @Ispend2much6  @TeamBIC 

And everyone else!💖 

I hope to still talk to everyone on Discord! 

I guess I'll post 1 last Sephora Haul...😭

[curlychiquita]

I’ve joined Discord, @Suzanne713!  I hope to see you over there! I’m sorry you’ve had a challenging year. 😞 I hope your health issues go away soon.

[greeneyedgirl107]

@Suzanne713 I'm sorry you've gone through bad times.   ❤️ 💙 💜 💖 💗 💘 looking forward to seeing you on discord. 

[Suzanne713]

@greeneyedgirl107  Thank you💖  We all have...gotta stay strong though!🥰   

Yes, I just signed up for Discord a few minutes ago...I literally have no idea how it works!😂 

Hopefully we can create a similar community on Discord. 

What is your Discord username?

[greeneyedgirl107]

@Suzanne713 we are all in it together and we'll get through it together!

I'm greeneyedgirl107 on Discord. 

I poked around a little yesterday and I think I'll pick it up...and you will, too!

Talk soon!

[Suzanne713]

@greeneyedgirl107  yes we are!🥰  

I just sent you a friend request on Discord! 

I can't get into the Discord server that everyone is joining because the link expired

Also...

IG:  suzannec.beauty 

Tik Tok:  suzannec.skincare 

[greeneyedgirl107]

@Suzanne713 the link expired?!  Tagging @makeitup305 to see if there's anything to be done at the 11th hour.  💕 

[GG84]

“We’ll be here every step of the way” but hasn’t responded to anyone’s questions. I’m sure it’s far beyond your control but @TeamBIC  you were always an engaging part of the community. 

[makeitup305]

@GG84 here is new link for the discord https://discord.gg/Ug2x5gScuV

[newcarlee]

There was a time when I was quite active on this forum, having learned a lot about aging skincare and fragrance from so many here (wow… exfoliation is so important and I definitely fell down the Jo Malone rabbit hole)

It’s sad that this community will be ending. Thanks to everyone here for sharing beauty loves and knowledge.

[danielledanielle]

@newcarlee , join the discord that's posted earlier in this thread that @makeitup305 started

[makeitup305]

@newcarlee here is the new link to the discord! https://discord.gg/Ug2x5gScuV