[Updated 6/3] Our Beauty Insider Community Forum is Retiring 🍹🏖️👋🏽

[TeamBIC]

[Update 6/3] There is now an option to download your Forum contributions and personal information. Please see instructions in the FAQ further down below!

[Update 6/1] We wanted to remind you that starting June 3, the Beauty Insider Community ✨Forum✨ will become read-only with no new posts or replies being made. The Forum will officially retire and become inaccessible come August, so now is a great time to screenshot posts, photos, or conversations from the Forum that you want to save in your personal files.

To our bold, creative, and always curious Beauty Insider Community ✨Forum✨ members:

We’re sharing a bittersweet message today—this coming August we will be retiring this Forum. We know, we’re bummed too.

For more than 15 years, our Beauty Insider Community has been a place for Sephora die-hards to talk about their favorite products, ask questions about routines, and show off their favorite looks. While this was a difficult decision, we've loved seeing this group thrive and we're incredibly proud of what we've built together.

We'll be here every step of the way as we start to wind things down. 🤝 Here's what to expect along the way...

• June 3: The Forum will become read-only and will only be accessible on desktop or mobile (no more app!). This means that you have until June 3 to make your final contributions to your favorite threads (Masking Challenge! Shop Your Stash! April Hauls!), revisit any favorite posts, and connect with your fellow BIC-ers.
• Your Community profile will be retired on June 4 (updated from June 3), and your profile photo will be replaced with Winky. REMINDER: Community Gallery is not going away, so your Gallery posts and profile are here to stay!
• Mid-August: Community Forum and its posts will no longer be accessible.

Have no fear! There are still plenty of ways to stay connected with us:

📷 Gallery: Post your selfies, shelfies, hauls, and more  


💯 Ratings & Reviews: Sound off on products

🗨 Questions & Answers: Help others with your wealth of beauty knowledge  


🤳🏾 Social: Follow us on Instagram and TikTok for the latest Sephora news and drops

We are immeasurably grateful to you for your engagement and enthusiasm on this platform over the years. You made this a safe space where everyone felt seen and accepted. We may be signing off here, but you will always be welcome at Sephora. Thank you for everything!

Read on for more info and FAQ about the transition:

When is the last day I can use the Forum?

The last day to contribute new posts and content to the Forum is June 3. Starting June 3, Forum content will remain available in a read-only state until early August, so be sure to copy or take any screenshots you may want to save in the meantime!

Will I still be able to send private messages (PMs) to other community members?
Private messaging will no longer be available once the Forum becomes read-only on June 3. After that, we hope you’ll continue connecting with fellow shoppers in other ways by posting in Gallery, Ratings & Reviews, and Q&A.

If the Forum is going away, how do I get in touch with Sephora?

There are still ways to connect with us! Find us on social, or head to our customer service hub here: sephora.com/beauty/customer-service

Will Reviews, Q&A, and Gallery continue to be supported long‑term?

Yes! We hope you continue posting your selfies, shopping hauls, and videos on the Gallery, sounding off on products in Ratings & Reviews, and sharing your beauty expertise in Questions & Answers on product pages.

What happens to my profile picture?

Customized profile photos will be going away on June 4 as part of the Forum closure.

What happens to my username or nickname?

Your Community username is here to stay! It will continue to be associated with any Gallery posts, Ratings and Reviews on product pages, or Question & Answer content you share.

What happens to my badges, ranks, or status levels?

We will say goodbye to Community badges and ranks (for example, FRESH FACE II, RISING STAR III, ICON I) when the Forum retires. Your Beauty Insider tier (Insider, VIB, or Rouge) or any progress on active Beauty Insider Challenges will not be affected! Your BI points will also be unaffected.

Will all my content go away?

Only your Forum content—including your profile (sephora.com/profile/me) and posts—will be going away as we say goodbye to the Community Forum. We encourage you to continue sharing content with your fellow Sephora shoppers on the Community Gallery, Ratings & Reviews on product pages, and Questions & Answers on product pages!

(Updated 6/3) Is there a way to save my posts?

There is now an option to download your Forum content as a CSV or JSON file. To do so, first tap the Settings gear in the top right corner (next to the notifications bell):

Then navigate to Personal Information:

From there, scroll down to “Downloads” where you’ll see options to download your Forum content and information:

PLEASE NOTE: Images will be exported as links within the Forum, which will only be accessible until mid-August. Please save down any images you wish to keep to your local device. 

How long will I have access to save my content ?

You will have the ability to download, screenshot, or save any of your content until the Forum closes in August.

What will happen to all my profile/account information?

Your Community profile (sephora.com/profile/me) will go away as we say goodbye to the Community Forum. You can continue to view your other Sephora information in the following places:

-Beauty Preferences: sephora.com/profile/beautypreferences

-Beauty Insider Summary: sephora.com/beautyinsider

-Account Settings: sephora.com/profile/myaccount

Will old Forum content redirect somewhere else on sephora.com?

Starting in August, previous Forum threads will be redirected to relevant shopping pages on sephora.com or, in some cases, the Gallery.

[missjeanie]

Well, like everyone I’m still coming to grips with the idea that BIC won’t be here anymore. I started out lurking in the BT days, no idea when that was, but quickly found that this community was such a fun, welcoming place to geek out over all things beauty. I loved feeling accepted here, growing my collection with so so many products I was influenced to try, and most of all meeting some of the most genuine and diverse people that I’m so thankful to call friends. I’m sure I’ll come up with something more eloquent to say but for now… it’s been one heck of a ride. 

[SportyGirly125]

@missjeanie @It’s been so fun on here. Maybe one day they will bring it back. Crossing fingers and toes. 

[greeneyedgirl107]

@SportyGirly125 that's what I'm hoping!

[Sunnysmom]

You said it for all of us @missjeanie . ❤️ 🥰 

[sister13]

💔💔❤️❤️ @missjeanie 

[greeneyedgirl107]

@TeamBIC devastated doesn't come close to how I feel.  I need to process this before I can post more on this thread. 

Two questions:

1. When is the last day we can send PMs?

2. Do any BICers have an idea on how we can do something similar?  I'm not on any social media so I have no ideas.

[Titian06]

I'm not on social media either, @greeneyedgirl107 .

[tsavorite]

@greeneyedgirl107 ,

Same!  I am not on Social Media either, but would love to stay in touch. 

I have not been seen on here much in the last year due to how absurdly hard it has been for me to log in to BIC to post.

[sister13]

Hi @greeneyedgirl107 - i know a few of us are working on some possible options to try to get up before June 3rd. More to come and we’ll seek some feedback about what might work! 🩷🩷

[greeneyedgirl107]

@sister13 i'd love to be included! Lmk if I can help in any way!  💕 

[PDXXXX]

You are a rock star for taking that on @sister13 . I'd love to be in the loop if you guys land on an alternative way to keep this going.

[keana1]

@sister13 Could you also include me as well ? I’m not currently on social media. I stopped posting because signing in just became a nightmare ( for once it went well today 🤯 ). 

[Ispend2much6]

@sister13 Whatsapp would be easy but it may not be set up for such a large group.

[curlychiquita]

@sister13 Can you please include me? Thank you! 

[TeamBIC]

@greeneyedgirl107 We hear you! 💞 To answer your first question, you will be able to continue to send PMs until June 3rd when the Community becomes read-only.

[Shosh85]

Well this just ruined my day. I'm heartbroken 💔 😢

ETA: I removed my personal Instagram account a long time ago - I do have a new account that I've just been using to post my favorite memes/gifs/quotes, so it's kinda boring, but if any of you would like to stay connected, my profile name on there is 15roseleia

[PDXXXX]

I've only just begun getting to know you and was really looking forward to interacting more @Shosh85 . Sad, indeed 😞

[Shosh85]

@PDXXXX 

[sister13]

Yeah. 💔💔 @Shosh85 

[Shosh85]

@sister13 

[curlychiquita]

@Shosh85 Me, too. ☹️