Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[peculiarzmakeup]

Thank you so much 😊 @TeamBIC 

[CynthieLu]

I'm having trouble reaching the Rewards Bazaar on the App, is that happening to anyone else? @GeorginaBT 

If I try from the Offers page, after clicking on the RB I get this:

 

That's what I see and it freezes there.

I used to get to the RB from the Shop Tab but I think it's been removed? 

The only way I can reach it now, is by going through the My Cart Page. And clicking "Add Items from Rewards Bazaar"

[GeorginaBT]

Hi @CynthieLu! I just passed this along to my partners at Sephora HQ who manage the Beauty Offers page. 😊 They're looking into this as we speak! Thanks so much for flagging this. 

[CynthieLu]

Thank you so much @GeorginaBT 🙏 💞

They must be working away at it, I can now see half the Rewards Bazaar page when I join from the Offers Tab, but I can't scroll down past this,

 

[danielledanielle]

Ok, notification bell is alive again @TeamBIC 

[peculiarzmakeup]

@danielledanielle  For me too! I was so thrilled to see it hopefully others are starting to see it 💕

[Sunnysmom]

Mine are still spotty @TeamBIC . Also can not log in easily unless clearing cookies. Every single time. 😔 IPad or IPhone. Glad yours is working well @peculiarzmakeup @danielledanielle ! 

[gonerogue]

I can’t access this website at all on mobile. I’m having to pull out my iPad to respond back to comments. Hoping to see a tech update on this soon.

[peculiarzmakeup]

@Sunnysmom 

Thank you! Hoping it gets resolved for you soon 🍀🤞💄

[makeitup305]

@TeamBIC I’m getting my error on the Android app where it will prompt me to log in every time I select a product. It had previously had a similar issue with an ad for the Sephora Credit Card but that has been resolved. 

[danielledanielle]

Was coming here to post the same @makeitup305 .  Just started within the last hour for me

Logged in, emailed blacked out for obvs

A minute later, prompted to log in.  Also had to login again to post 😞 @TeamBIC 

[SportyGirly125]

@danielledanielle That was happening to me yesterday.  I put mine in private mode and haven't had any issues.  I don't need to clear cookies or anything.

[danielledanielle]

This is in the app, though @SportyGirly125 .  Can you put it in private mode? If so, walkthrough plz.

R/T original comment - for anyone - you can click off the login and continue, as I started to do last night, but it's very cumbersome to keep doing and if the app is encouraged as apps often are, it shouldn't be happening.. Also, I'm on an Android, a pixel phone.

[SportyGirly125]

@danielledanielle @TeamBIC I only use the App as the last resort when replying or posting.  I couldn't log in mobile web like normal (never had to clear cookies just re type the website to get in).  For some reason it was glitching where I couldn't type my password, or when I did it wouldn't log me in.  Being in private mode was the only way I could get in mobile web.

The app works for me but it's a pain as it doesn't show recent posts like on mobile web or desktop.  Also, the search menu sucks.

[peculiarzmakeup]

Good Morning 

@TeamBIC 

I wanted to convey a few things I’m noticing one of them is the same as last week 

• Notifications not showing up 
• Getting some emails but not all
• Error screen on Sephora home page which I couldn’t take a snap shot of because it logged me out 
• finally site is logging in and out 

Update: I haven’t gotten any notifications or emails since yesterday.

 Thank you as always for your efforts to resolve these issues. 

🫶

[GeorginaBT]

Hi all! Thanks for chiming in with reports of various issues you're seeing (e.g., continued log in problems, missing notifications, etc.). I want to acknowledge quickly that we're aware of these issues, and our tech partners are working on improvements as well speak! A couple of you might've already seen a fix on the notifications issue 🤞 We appreciate your patience as we work through the bugs. 😊

@peculiarzmakeup @danielledanielle @caitbird @SportyGirly125 @greeneyedgirl107 @makeitup305 @CynthieLu @faeriegirl 

[SportyGirly125]

@GeorginaBT @Thank you for the update. 

[greeneyedgirl107]

@GeorginaBT thanks for the update!

[caitbird]

@GeorginaBT  thank you so much for the update! My notification feed is back now, and I am getting some emails at least, although they still seem to be delayed.

[CynthieLu]

Thank you for the update! @GeorginaBT  And thank you to all the folks working on the bugs. 🙏🙏 I noticed my notifications are up and running and I got a few emails too. 🎉

[peculiarzmakeup]

Thank you so much 😊 @GeorginaBT