Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[RGbrown]

More more more...

There seem to be 2 groups for Canada, 2 groups for Rouge, and 2 groups for VIB...is that intentional? If so, what's the difference in them?

[lachaton]

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RGbrown wrote:

More more more...

There seem to be 2 groups for Canada, 2 groups for Rouge, and 2 groups for VIB...is that intentional? If so, what's the difference in them?

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I think there are supposed to be two Canadian group: one intended to be francophone and the other anglophone.

I was also wondering about the two Rouge/two VIB groups! I don't appear to be able to join the one Rouge group (the icon just says Rouge).

[MaryK82]

@lachaton It's doing the same to me for one of the rouge groups.

[kariyava]

Thanks for posting this thread!  I am sure it will make more sense after I poke around more, but here are a few issues I have run into already:

1.  Avatar: when I try to change my avatar on my profile page, it uploads it weird (crops it to only the top left corner of the picture/avatar).  However, if I do the bell-->wheel trick and upload my avatar from that page, it works great.  

2.  Default notification settings.  The default email setting is crazy (getting instant notifications for every thread you post on).  I don't think most people want that as the default.  I would suggest that the default be the way it was (only notifications for threads you specifically subscribe to).

3.  The way threads are showing up.  The default appears to be threaded, which is nice because I want to see replies to responses in order.  However, it seems like it is in chronological order (oldest first) instead of reverse chronological order (newest first), and the threading does not seem to be completely accurate.  I would strongly prefer the default to be the way it used to be on BT (newest post first with replies to responses displayed below the response) but no matter how I try to tinker with the settings, I can't get it to display that way.  

Hopefully this feedback helps!

[IciclePop]

Item #3 in this list is the reason I went in search of a bug fix/enhancement request thread.  If I change the default sort order in one particular thread, it changes the sort order for all subsequent threads I open as well.  It would be nice if I could change one thread to display posts from oldest to newest without it changing every single thread I open to display in that order.  (If it's easier for you, maybe another option could be for all threads to be sorted oldest to newest by default, but then have a link on the main feed that takes you directly to the last page in the thread.)

[Randell]

Thanks @KatieBT!

I would love to suggest an option for the "linear layout".

Could we please get the "threaded" option to work as "newest to oldest"?

Currently, if you choose "threaded", it defaults to "oldest to newest". And, when I switch it to "newest" it unthreads. Thanks for listening!

[purly]

The only way I could find to manage my old galleries is through the image upload dialog. Is there another way? They don't seem to be imported into the new "Gallery" at all.

Also, can I somehow display more replies on one page for a thread? Some sort of "view all" or even just "view more on the same page" feature?

[myumew]

Do you mean this?

"Posts per page when viewing a topic"

[RGbrown]

How to give hearts/kudos/whatever they are called now? It's either broken or else I just haven't found it yet 🙂

[RGbrown]

@Titian06

thank you! that worked!!!

I swear I've been through my settings 1000 times and don't remember seeing a kudos tab before :facepalm:

Now if only I could actually reply to your post, life would be grand!

[candacebt]

@RGbrown - Fascinating! 1. Try clearing your cookies / cache and see if that works. In the meantime, thank you for noting your device and browser. Let me see what the deal is. 

[Titian06]

@candacebt @RGbrown - I figured out the problem.  It's a setting.

In the upper right-hand corner in the black bar, click the bell icon

At the bottom left of the drop down window, click the gear icon

Choose the Preferences tab

Select the Kudos tab

In the box first option, "Hide Kudos buttons and counts," remove the checkmark

Click Save at the bottom of the page

A heart icon will appear on each post at the bottom left-hand corner.

Hope this solves your issue...it did for me!

[Titian06]

@candacebt @RGbrown - Want to let you know I do not see a heart with each post as well.  I am using a laptop with Windows 10 and Chrome.

I have been feeling "lost" this afternoon with not being able to heart the many posts I've read!

[RGbrown]

I cleared cookies/cache dozens of times today just trying to log in...no dice 😞

[candacebt]

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RGbrown wrote:

How to give hearts/kudos/whatever they are called now? It's either broken or else I just haven't found it yet 🙂

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Hi there, to give hearts, just click on the "heart" icon under each post. 

[Yuumei]

Oh I see now... kudos and hearts are the same thing! I was wondering what kudos were lol... thanks for your help yet again @candacebt 😄

[starletta8]

@candacebt I actually love how large and in charge the heart button is!

The site is a bit monochromatic for my eyes after a long, long day of eye strain but I'm hoping that will naturally change as more people actually do their profiles and start posting photos.

[RGbrown]

@candacebt

Maybe I should have included a pic...I don't see a heart at all...

Desktop, Chrome

Eta: no hearts appear on mobile either...Android 7, chrome browser.

[sabrinas]

Oh, can we also fix the way our profile photos upload? For some reason they don't automatically get centered and shrunk. I tried about 15 different uploads this morning to get the profile pic I have now (aka a horizontally stretched face, lol!)

[candacebt]

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sabrinas wrote:

Oh, can we also fix the way our profile photos upload? For some reason they don't automatically get centered and shrunk. I tried about 15 different uploads this morning to get the profile pic I have now (aka a horizontally stretched face, lol!)

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I know, we're all having this problem! Looking into it. In the meantime, try the uploading it through your settings (gear shift at the bottom of your notifications). And I didn't tell you that. 🙂 

[vchotia]

Yes! It would be great to be able to move the picture around to have it centered correctly.