Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[greeneyedgirl107]

@TeamBIC hello.  I'm not getting my email tags... 😒

[TeamBIC]

@greeneyedgirl107 Oh no! Are you getting other email notifications besides tags, or have you stopped receiving BIC Mail notifications altogether?

[greeneyedgirl107]

@TeamBIC I'm getting promotional Sephora emails, but not BIC tag emails. 

[danielledanielle]

Login issues on mobile , using Firefox browser

@TeamBIC , my username and password are autosaved and it won't recognize it.  Cleared cookies twice

 

And this is happening on the app, switching back to the community tab yields a blank screen, I can log in and see the home page, but if I switch out the app or between pages, I'll hit this

 

I need to post my faves, update my challenge and ogle everyone's hauls, send halp 😭😭

ETA: seems okay for now 🤷🏽‍♀️, didn't change my password or anything, so not sure what was  going on with mobile.  Did reinstall the app, as so 🤞🏽🤞🏽

[TeamBIC]

Hi @danielledanielle, apologies for our delayed response here but glad that the issue seems to be resolved and that you were able to log back in! 🥳 Let us know if you have any more trouble logging in.

Xoxo,

Team BIC

[danielledanielle]

Separate issue, a lot of product tags for newness don't seem to exist, even if the product is available for mobile, but it appears on the app.  Top shot is search on the app, bottom is my attempt to tag it here @TeamBIC 

 

 

[Sunnysmom]

(Me 3 @TeamBIC , having continual issues with tagging new products. Recent products include new blush from Summer Fridays and Ilia. )

[TeamBIC]

@danielledanielle @Titian06 Eek! Thanks for flagging, you two. We'll investigate!

[Titian06]

@danielledanielle @TeamBIC - I just had this issue in the Jovial July Hauls 2025 .  I tried to tag the Fenty The Clear Thinker as part of my haul, but it wouldn't come up no matter what form of the name I used.  It did come up when I searched, just not for a tag.

[Titian06]

Hi, @TeamBIC !  I want to report that I'm not receiving all my email notifications.  It seemed like I didn't have as many emails as usual, plus specific individuals respond on specific threads and I haven't been seeing those either.

This evening while responding to someone's email, I discovered several posts that I never received.  When looking through recent threads I posted on, there were many responses (as far back as two weeks ago) that I never received.  They were tagged.

I first noticed the problem this past week.

Samsung Galaxy A35 5G Android Chrome

Samsung Galaxy Tab A10 Android Chrome

[greeneyedgirl107]

@Titian06 @TeamBIC same here...I don't receive many email notifications, and if I do they are very delayed. 

[TeamBIC]

Hi @Titian06 & @greeneyedgirl107, thank you both for letting us know about this! We will flag to our tech partners and have them investigate this. 

Xoxo,

Team BIC

[WinglessOne]

@TeamBIC  The sign-in bug bit me hard this week: my usual Sephora.com login method (log in at .com homepage via iPad + Chrome in desktop content mode) now gives me the “Oops! Something went wrong. Please try again later” error message. First time I got that error this week, I noticed .com didn’t ask for my location before I tried to sign in. (I’m talking about the website requesting my location, which triggers the iPadOS/iOS “allow/don’t allow” popup.) I wonder if I accidentally disallowed that after my last successful login via Chrome + iPad, and now that’s somehow messing with my login ability. 🤔

Right now I’m here via iPad + Safari. I can also still log in via iPhone + Chrome or Safari. And I have 2 other browsers on both devices (Firefox and Opera), so I can rotate to those if necessary. I’d rather do all that than use BIC via the Sephora app. 😅 Anyway, I haven’t tried clearing my iPad Chrome cookies yet because I’m doing a design/dev related test (unrelated to Sephora) that requires keeping a certain cookie set for another week or so. The Chrome app for iPad doesn’t allow specific cookie deletion, unlike the desktop browser version. So, I can’t yet do the usual cookie/cache deletion dance to try logging back into Sephora & BIC. 

For a while, I could evade the sign-in bug by making sure to log out of Sephora.com each time I was done visiting .com and BIC. That worked only if I did not log out from BIC; I had to go from BIC to the .com homepage and log out there. This signed me out of both .com and BIC like I wanted. But apparently that wasn’t enough this week. 

/rambling about sign-in woes

[TeamBIC]

Hi @WinglessOne! Sorry to hear about your login troubles, appreciate you sharing all of your tips and tricks. 😉 We'll flag to our tech team to see if there's anything recently amiss that might be causing additional issues.

[WinglessOne]

@TeamBIC  Update: still haven’t cleared cookies, but turns out I didn’t need to. About an hour ago, I searched (Googled) for a product via iPad + Chrome and a Sephora product page was in the results. I clicked that result and finally got the “Sephora would like to know your location” prompt. I made sure to tap Allow. Apparently that’s all it took to fix my issue, because a few minutes ago I was able to sign in at the .com homepage again with iPad + Chrome, hooray! 

So yeah, the problem must’ve involved location sharing. Story moral: make sure to let Sephora.com see my location when prompted. 😅 There might be something your tech team can tweak behind the scenes (I mean, what if a customer really doesn’t wanna share their location), but that’s for them to explore and decide. 🙂 Thanks for bringing this to their attention! 

[SportyGirly125]

@WinglessOne @TeamBIC I always hit don’t allow for sharing location and it lets me log on. 

[WinglessOne]

@SportyGirly125  Is that in the app or the site? That info might help the tech team, if they’re looking into this. 

[SportyGirly125]

@WinglessOne @Mobile desktop

[Titian06]

Interesting, @WinglessOne !  I always so No to sharing my location.  Maybe that's my sign in issue too. 🤔

[WinglessOne]

@Titian06  Could be! I mean, really shouldn’t be, but could be. 😅

I understand why Sephora wants our locations (lets them serve us nearby store locations and inventory, for starters), but .com login shouldn’t error out whenever a customer wants to keep their location private (eh, kinda private; the only way to really keep your location private from online retailers is to use a VPN + a privacy browser). Not unless Sephora calls location sharing necessary in their .com terms of use. 🤷‍♀️