Sephora

KatieBT · ‎07-12-2017

Hello beautiful Beauty Insider Community members!

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in.

Some tips:

If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

sister13 · ‎01-18-2025

This issue is driving me absolutely bonkers and I’m not sure why but it’s making me crazy that the posts are sorting the way I’m

used to! Are you still seeing this issue? @Titian06 Anyone else? Is it not so bothersome to everyone else, lol ?

WinglessOne · ‎01-18-2025

@sister13 @Titian06 @TeamBIC Add me to the list of the bothered folks. 😂 I started noticing it on Wednesday on both my iPhone (iOS 18.1.1 + Chrome) and iPad (iPadOS 17.6.1 + Chrome and Safari). And I’m talking specifically about the website, since I never use the Sephora app for BIC.

On Wed. 1/15 I made my first haul post of the year in the Jump Start Your New Year-January Hauls 2025 thread. When I went back to the BIC homepage 1-2 minutes afterward, that thread wasn’t on the first (or second, or third) page of the feed—even though I had just posted in it. I commented on 2 or 3 other threads that day and, IIRC, only one of ‘em got auto-bumped to the top of the main feed. On Friday and yesterday, a couple threads I replied to did get bumped as expected. I can go through My Posts and list those threads, if that’ll help the dev folks.

Also, The Bothered would be a great band name.

UPDATE: this BIC Feedback thread did show up on the main feed’s first page right after I posted this comment.

UPDATE 2: I just commented in the January hauls thread again and immediately went to the BIC homepage. That thread didn’t show up on the first page of the feed, but it did on the second page, even though that thread was updated (by my comment) more recently than other threads on the first page.

Titian06 · ‎01-19-2025

Thanks for adding your voice to ours, @WinglessOne ! @sister13

Agree, The Bothered would be a great band name. 🎵🎤🎸

Titian06 · ‎01-18-2025

@sister13 - Posts are still not sorting for me either. I'm surprised no one else aside from you and me finds this annoying.

@TeamBIC- Is there an issue or is it just the two of us?

sister13 · ‎01-18-2025

Thanks for commiserating with me, haha! @Titian06

TeamBIC · ‎01-21-2025

Hi @sister13, @Titian06 & @WinglessOne, sorry that this slipped under our radar! We're having a hard time reproducing this on our own mobile browsers. Do you mind sharing a screenshot of the out of order Forum experience you're seeing?

Titian06 · ‎01-25-2025

@TeamBIC - As of today (I haven't been on for a while), the threads are posting correctly...of course! When I posted replies, those threads were posting at the top of the main page, which they haven't been doing most of the month. If the issue happens again, I will be sure to post a pic of the problem.

@sister13 @WinglessOne

WinglessOne · ‎01-25-2025

@Titian06 @TeamBIC I’ve also tried to catch this glitch happening again since the day I reported it. But I haven’t seen it happen again. 🤔 Not even with the January hauls thread: each time I and others have posted there this week, that thread’s been auto-bumped to or near the top of the main feed as expected.

If the problem fixed itself, great! 😅 I’ll still keep an eye out and take screenshots if it returns.

PrettyPaint · ‎12-17-2024

Is it still the case that it's best to write reviews when signed into the app? I just tried to write a review on the desktop version, but there was an error and I don't think it posted. Thanks!

TeamBIC · ‎12-23-2024

Hi @PrettyPaint, thanks for your comment and sorry to hear that you're receiving an error message when submitting reviews via desktop! Do you mind giving us an example of a recent review you tried submitting that you received an error for so we can look into this further?

PrettyPaint · ‎12-26-2024

@TeamBIC I was trying to review the Beauty Blender Puff. However, after I couldn't get the review to post on the desktop version, I eventually tried using the app and was able to get it to post there. I'd prefer to be able to review from the desktop version just because it's easier, but I don't mind using the app if it's the only way to do it. Thanks so much!

Samtian · ‎12-17-2024

@PrettyPaint I had to try a few different times before my reviews went through.

PrettyPaint · ‎12-18-2024

@Samtian Yikes - sorry you are having trouble too. That's helpful to know it might eventually work if I keep resubmitting!

itsfi · ‎12-17-2024

@PrettyPaint, oh, I really hope that we can post reviews on our desktops / laptops in addition to the app. I'm tagging @TeamBIC here as they may have more insight to this issue.

PrettyPaint · ‎12-18-2024

@itsfi Thanks so much for tagging @TeamBIC. It could just be a problem on my end, but I know I was having problems writing reviews from my laptop a few months ago and now again.

Samtian · ‎12-16-2024

Hello,

Just wondering if there was an update on seeing our reviews on desktop? I've seen a few people are able to see theirs on the app but I still haven't been able to see mine or others.

TeamBIC · ‎12-23-2024

Hi @Samtian, thanks so much for flagging what you're experiencing, we know intermittent display issues like this can be frustrating. We're actively working on this with our reviews partner and hope to fully resolve it soon. We would encourage to download the latest version of our app so that you can benefit from the latest go-forward bug fixes that are released with each version. Thank you again for your patience, we really appreciate it 😊

Xoxo,

Team BIC

Samtian · ‎12-30-2024

@TeamBIC Thanks, I do have the updated app, I just don't like using the app. Sephora is much better on the desktop, and where I spend most of my time.

itsfi · ‎12-16-2024

Oooh, seconding @Samtian's status request, @TeamBIC. I can see my reviews through the app but not on desktop (though it could be user error on my part as I'm not the most tech savvy 😅😞).

Samtian · ‎12-16-2024

@itsfi I wasn't able to find mine on the app lol.

itsfi · ‎12-16-2024

Let me see if I can walk you through what I do to get to my most recent reviews on the app @Samtian. If I'm not mistaken, the reviews on this page go back 12 months, but I'll defer to @TeamBIC on that.

1. On the app, there's the bottom row of "tabs" - from left to right it reads: Home - Shop - Offers - [Your Name] - Gifts - Stores. Select the icon with Your Name and profile photo.

2. That takes you to a page that at the top of the screen has your profile pic and a greeting, such as "Good afternoon, [Your Name]" - about a third of the way down, there's a section titled "Beauty Insider Summary"- Click on that.

3. You'll be taken to a page with your BI - VIB - Rouge status and current points. Scroll down. Keep scrolling. After the section with your "Points Activities" there will be a section titled "Get More Out of Your Membership" - Click on that.

4. A pop up window will appear with the Sephora Winky girl logo and a tab in red with white writing that reads "Explore Now" - select that tab.

5. You will be taken to a page that reads "Beauty Insider Community" - right above that, you should see a few tabs. From left to right, they read "Community" - "Profile" - "Groups" - Gallery" - "Start a Conversation" etc. - Click on the "Profile" tab

6. You will be taken to a page with you profile pic, user name, spending level status (BI, VIB, Rouge) - number of followers, posts, etc. Scroll down and you should see a section for "My Reviews" - it is the section before "We Think You Will Also Love".

7. Across from the heading "My Reviews" there is a "View all >" option. Selecting that option will take you to a page with recent reviews you've posted.