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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 


We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.


Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 


Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.


It’s good to see you all and thanks for being patient!


Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

Thanks for sharing this, @peculiarzmakeup! 🙏 We'll keep an eye out to see anyone else encounters this strange experience. Maybe this reply will show up in your notifications feed since we're @-mentioning you?

Re: Beauty Insider Community Feedback

Hi @TeamBIC 

I am noticing I am getting some emails of notifications but not all, I also notice that when the notifications do show up on the BIC community site it will be missing an aspect. 
Example- I will see someone hearted something in my notifications, when I go to the community page, I will see my name tagged in the post that was hearted as a reply but that will not show in notifications. 

This started to occur last night. 
Ive been clicking on the notifications that has helped me see replies although none are being shown in notification feed.

thank you so much for your time 

I appreciate it 🙂 

Re: Beauty Insider Community Feedback

Your welcome @TeamBIC  it was an odd glitch but it did start working again I’ll keep it posted in here if it happens again! 

Re: Beauty Insider Community Feedback

Hi folks! 🙂 Tagging a few of you who have reported sign-in issues in the BIC lately (although it sort of feels like the bugs were affecting all of us!). Our vendor partner is testing a potential solution to the sign-in issues today, and I'm curious to see if any of you notice a difference. I'd recommend clearing your browser cache to give it a little ~reset~, and then trying to log into the Forum as usual. Let me know how it goes! 🙏


@SportyGirly125 @sister13 @RGbrown @Titian06 @Sunnysmom @greeneyedgirl107 @makeitup305 @caitbird @Samtian @WinglessOne @ather 

Re: Beauty Insider Community Feedback

@GeorginaBT a little update- I’m still not able to sign in consistently and only when I clear cache on Safari. Same on the app usually. Now I’m not getting all notifications and it also is giving me the no notifications message on the page. Nothing is shown as new if I do get the page. 

Re: Beauty Insider Community Feedback

@GeorginaBT I cleared my cookies and cache on my PC and still cannot log into BIC directly. When I try to log out directly on BIC I get this error.



It seems easier to get on BIC on my Android phone, however.

Re: Beauty Insider Community Feedback

The iPhone experience seems better. I can go back and forth between community and shopping and remain logged in,  and I can go directly to community and log in which has been an issue ever since this started. and get logged in. Unfortunately, it’s not fixed for me on the iPad/Safari, although I was actually able to login on the iPad for the first time in a long time. But, it’s only after going to Sephora.Com, then logging out and back in again, then going over to community. And the next time, I have to repeat that all over again. And I think still issues on browser but I’ll report back definitively on that next.


Re: Beauty Insider Community Feedback

Actually, an update, I can NOT  log directly in to  the Community on iPhone or iPad. I have to go to which auto logs me in, then log out, log back in, then navigate to Community. 

However, once I do that process, I can go between BIC and shopping ( without getting kicked back out of BIC.


If I just try to go to BIC from, I continue to get that Oops error message. @TeamBIC 

Re: Beauty Insider Community Feedback

@sister13 this is the error I have on PC as well.

Re: Beauty Insider Community Feedback

@GeorginaBT - I cleared my cache then clicked on a link in an email notification and automatically logged me in BIC and took me to the message.  This is the first time since sometime last year.  I exited BIC and Chrome and went back into email to try and it worked again.


Android, Samsung Tab A10, Chrome

Re: Beauty Insider Community Feedback

@GeorginaBT - This morning, I had to clear my cache again before I could access BIC by clicking on a link in an email notification. 

Re: Beauty Insider Community Feedback

Hi all! Understood that the issue isn't totally resolved yet - thanks for weighing in! We'll continue working with our tech partners to troubleshoot. Thanks all again for your patience here, I know this is a frustrating bug. 


@Sunnysmom @greeneyedgirl107 @sister13 @ather @RGbrown @WinglessOne @SportyGirly125 @CynthieLu 

Re: Beauty Insider Community Feedback

@GeorginaBT  Thanks for your diligence in this issue.  I can still get in and I’m use to clearing my cashe every time! It’s not horrible since I can still log in! 

Re: Beauty Insider Community Feedback

Thank you for keeping us up to date on all the fixes. @GeorginaBT 🙏 

Since the update my regular chrome browser on my Google Pixel phone is working again, hurray! 🥳

Before I could only log in on incognito mode.


Re: Beauty Insider Community Feedback

@GeorginaBT I really appreciate all your updates!  I'd post more if I were able to get in more effortlessly.   I think others feel this way, because it seems like the boards have been more quiet these past many months. 

Re: Beauty Insider Community Feedback

@GeorginaBT Thank you for the update 

Re: Beauty Insider Community Feedback

Using iPad, I can only get in if I clear cache every time and go in incognito @GeorginaBT . This is still true as of Thursday and today. I did have issues Thur. but I will try again today. It does not let me stay signed in ever. This has been all of 2024 and part of later months 2023 . Thank you for continuing to work on this for us all! 💞

Re: Beauty Insider Community Feedback

@GeorginaBT I haven't cleared out anything but I am having more difficulty.  I used to get on via Rakuten but I'm having issues recently.   Now, I have to go incognito then to the Sephora homepage and then to BIC.  I feel like it's been difficult pretty much all of 2024.  Discouraging.

Re: Beauty Insider Community Feedback

I’ll try some things and report back! @GeorginaBT 

Re: Beauty Insider Community Feedback

@GeorginaBT  I’m still getting the error. The only way I can get on is if I clear my cashe every time I log in. 

Re: Beauty Insider Community Feedback


It logged me in automatically earlier today (around 1pm central iirc) and I was excited it might be fixed, but just now, I got stuck in the dreaded loop, eventually resolving at an error page. 


Mobile site, Android, chrome browser. Will try again late tonight after I get off work and update this if I have different results. 


ETA: 1135pm central, got the eternal loop again, so I moved over to and logged in again from there   😕