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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 

 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

@Sunnysmom I have the app too and it doesn’t kick me on there. Maybe I found a loop hole on my end. 

Re: Beauty Insider Community Feedback

Ok I'll try that @SportyGirly125 thanks!

Re: Beauty Insider Community Feedback

Me too, as of this morning, I couldn’t sign in on browser or mobile, but mobile seems to be working now (obviously since I’m posting, lol).

Re: Beauty Insider Community Feedback

@lmaster @GeorginaBT login issues here, too!

Re: Beauty Insider Community Feedback

@greeneyedgirl107 every single time I have to clear cache and cookies to get on 

Re: Beauty Insider Community Feedback

@lmaster I've been trying to avoid that because idk what it'll do to my phone. But if this keeps up much longer...

Re: Beauty Insider Community Feedback

It's annoying lol @greeneyedgirl107 and the incognito tab on my phone is ok but if I go through my email notification it doesn't take me to the incognito tab so I still have to log in again 😞

Re: Beauty Insider Community Feedback

@lmaster jeez

Re: Beauty Insider Community Feedback

Website is having trouble. I’m not sure for everyone but mine was logging in and out and the app not showing notifications and glitches I would refresh, clear cookies/ cache. Delete app and reinstall it’s been days for me it’s so weird I hope it gets worked out for everyone and for you soon 💕💕💕 @greeneyedgirl107 

Re: Beauty Insider Community Feedback

Hi @lmaster and @peculiarzmakeup! 🙂 I've been having the same issues this morning too, and our vendor partners are aware and keeping an eye on it. Clearing your browser cache/cookies might help - I've seen little improvements throughout the morning so far! 

Re: Beauty Insider Community Feedback

Is there an update on this @GeorginaBT & @TeamBIC .  I can't log into community on Firefox on Mobile and Chrome just glitches entirely.  I can still shop on Firefox 😓😅

 

1000001927.png

 logged in...

1000001926.png

 orrr, if I click on a link from email

1000001928.png

 

Re: Beauty Insider Community Feedback

@GeorginaBT - I started getting this same login issue yesterday and I'm still getting it this morning.  I cleared my cache last night.

 

I'm able to get in via Sephora then clicking on the community at the bottom, but not directly via e-mail notices or my bookmarked link.

 

Samsung Tab A 10.1 Chrome (Android)

Re: Beauty Insider Community Feedback

@danielledanielle @That happened to me too this afternoon but it looks like it is fixed now. 

Re: Beauty Insider Community Feedback

@TeamBIC, @SportyGirly125 , @GeorginaBT 

 

It's still happening though.  I've cleared cookies as advised.  I'm logged in, but it just happened a few minutes ago, no 404 error this time*

 

*ETA, happens when I'm clicking on a link in my email, so when the browser is opened in the Gmail app, I can't log in, I have to open in Firefox, go to the homepage, and then re-login again THEN it might work 😑

Re: Beauty Insider Community Feedback

Hi friends! Yes - despite some improvements we're still seeing issues on our end. Thanks for your patience and for trying out temporary solutions like clearing your cache/cookies - we're continuing to work with our vendor partners on a more permanent fix! 🙏

 

@danielledanielle @Titian06 @SportyGirly125 

Re: Beauty Insider Community Feedback

@GeorginaBT  Thank you so much 😊

Re: Beauty Insider Community Feedback

@GeorginaBT oh thank you!! That helped 🙏

Re: Beauty Insider Community Feedback

Same here it keeps telling me to refresh browser and signing in and out hopefully they will  resolve it soon 💕 @lmaster 

Re: Beauty Insider Community Feedback

@lmaster  yay glad it works I downloaded the app I never had the app and that’s working I think the service in this area is wonky 💕

Re: Beauty Insider Community Feedback

@peculiarzmakeup I got it to work thanks to @GeorginaBT 🙌 clear your browser cache/cookies

Re: Beauty Insider Community Feedback

@TeamBIC 

I just noticed on my buy again list that there is a purchase I didn’t make on 2/5. Is this a glitch?

IMG_0580.jpeg

 

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