Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Trending at Sephora
|

Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 

 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

I know it can be frustrating @peculiarzmakeup . It always resolves tho! 💞

Re: Beauty Insider Community Feedback

Soon enough fingers crossed 🤞 @Sunnysmom 

Re: Beauty Insider Community Feedback

@Sunnysmom @lmaster I didn’t have to clear my cookies on mobile phone. The way I got in is to retype the Sephora website and it lets me in without giving me an error. 

Re: Beauty Insider Community Feedback

Thanks @SportyGirly125 , yes I tried that as well but it just then kicks it back to the app. 🤦🏻‍♀️ This hasn’t happened in forever but now it is again both on phone and iPad etc. Ugh. Great to know they’re still working on it. I’m sure it won’t be long. 

Re: Beauty Insider Community Feedback

@Sunnysmom i just deleted the app, I don't particularly like it except to purchase so I just reinstall it when I need to.  I found through the app if I click on a thread, it will bring a different thread up, so I just can't do anything on Bic hardly through the app. So if you delete the app, it won't kick you back to it when you try to get on through browser

Re: Beauty Insider Community Feedback

I did that one year actually @lmaster @sister13 . I hate to do it tho! Maybe I will and just reinstall it as you said …😢. I never use it except for ordering and early shopping releases. 

Re: Beauty Insider Community Feedback

@Sunnysmom it's easy to reinstall it, I do it multiple times a month 🤣

Re: Beauty Insider Community Feedback

I haven’t been able to use the app for years because of the issues with Community on the app. I tried again about 6 months ago and promptly deleted it again because of that issue of not being able to use both. I wish it would let you choose to use the mobile browser instead of the app so could use

The app for

shopping! . @lmaster @Sunnysmom 

Re: Beauty Insider Community Feedback

@Sunnysmom I have the app too and it doesn’t kick me on there. Maybe I found a loop hole on my end. 

Re: Beauty Insider Community Feedback

Ok I'll try that @SportyGirly125 thanks!

Re: Beauty Insider Community Feedback

Me too, as of this morning, I couldn’t sign in on browser or mobile, but mobile seems to be working now (obviously since I’m posting, lol).

Re: Beauty Insider Community Feedback

@lmaster @GeorginaBT login issues here, too!

Re: Beauty Insider Community Feedback

@greeneyedgirl107 every single time I have to clear cache and cookies to get on 

Re: Beauty Insider Community Feedback

@lmaster I've been trying to avoid that because idk what it'll do to my phone. But if this keeps up much longer...

Re: Beauty Insider Community Feedback

It's annoying lol @greeneyedgirl107 and the incognito tab on my phone is ok but if I go through my email notification it doesn't take me to the incognito tab so I still have to log in again 😞

Re: Beauty Insider Community Feedback

@lmaster jeez

Re: Beauty Insider Community Feedback

Website is having trouble. I’m not sure for everyone but mine was logging in and out and the app not showing notifications and glitches I would refresh, clear cookies/ cache. Delete app and reinstall it’s been days for me it’s so weird I hope it gets worked out for everyone and for you soon 💕💕💕 @greeneyedgirl107 

Re: Beauty Insider Community Feedback

Hi @lmaster and @peculiarzmakeup! 🙂 I've been having the same issues this morning too, and our vendor partners are aware and keeping an eye on it. Clearing your browser cache/cookies might help - I've seen little improvements throughout the morning so far! 

Re: Beauty Insider Community Feedback

Is there an update on this @GeorginaBT & @TeamBIC .  I can't log into community on Firefox on Mobile and Chrome just glitches entirely.  I can still shop on Firefox 😓😅

 

1000001927.png

 logged in...

1000001926.png

 orrr, if I click on a link from email

1000001928.png

 

Re: Beauty Insider Community Feedback

@GeorginaBT - I started getting this same login issue yesterday and I'm still getting it this morning.  I cleared my cache last night.

 

I'm able to get in via Sephora then clicking on the community at the bottom, but not directly via e-mail notices or my bookmarked link.

 

Samsung Tab A 10.1 Chrome (Android)

Re: Beauty Insider Community Feedback

@danielledanielle @That happened to me too this afternoon but it looks like it is fixed now. 

4 Replies
testing