Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[Buootiful]

@CynthieLu  I did as you suggested and did a screenshot and posted right side up

[CynthieLu]

I'm glad it helped you @Buootiful 🥰

[gonerogue]

@TeamBIC  Hi there! I've been trying to upload a look to my Gallery but am getting the same error message on mobile and on my laptop (using Chrome). Is there a workaround or has a solution been identified but maybe I just don't know about it? Would love to start posting more looks but need help with this step 🙂 I'm attaching a screenshot of the error message I get for reference.

[GeorginaBT]

Well hey there @gonerogue! 😊👋 Always nice to hear from you, though I'm sorry it's about a bug! This object Object error is a pesky one we've been dealing with for a while - several other Community members have been seeing it too. So the good thing is you're not alone! We'll keep everyone updated on a fix. 🤞 Thanks for your patience! 

[gonerogue]

@GeorginaBT hi, hi! Glad to hear it's not just a "me" thing 🙂 I'll wait for the fix so I can start uploading some looks. Thank you for the prompt response!

[CorgiMommy]

Help! The ## to tag products isn't working for me.  

[CorgiMommy]

@KatieBT phone app on an Android phone

[CorgiMommy]

@KatieBT I can tag on my tablet 

[GeorginaBT]

Hi there @CorgiMommy! So sorry to hear you're having trouble tagging products. Would you be able to tell me what platform and device you're using (e.g., the Sephora app on iOS, the Sephora website on a desktop web browser), and let me know what you see when you go to tag a product? Any additional detail helps! 😊 Thank you! 🙏✨

[SportyGirly125]

@CorgiMommy @TeamBIC I’m not having any tagging issue. 

[danielledanielle]

@TeamBIC, so I can't use the app anymore because it says my password is incorrect (which it isn't).  It's almost as if it doesn't recognize me.  I have had the issue on mobile.

Today, I tried to answer a Q&A on a product page (using my laptop, Firefox browser) and was told to login, and of course, it kept telling me my password was wrong.

I have reset my password twice, and can still post on the boards, but apparently Q&A and the app are a no-no.

[keelybt]

@danielledanielle I'm sorry to hear that! I will send you a PM to help. 

[Mel231]

@TeamBIC I used to be able to see a list of all of the reviews I have posted on my profile, but this feature seems to have disappeared.  Has it moved?

[SportyGirly125]

@Mel231 This issue has been addressed down below.  They are working to improve the review area so that is why you can't see it on your profile anymore.

[Mel231]

Thanks for your quick reply!  I should have thought to search the thread.

[danielledanielle]

@TeamBIC So when I tag a product, it's tagging in French 😖.  See my reply to this thread Blushes for darker skin tones 

Also, the sephora app won't let me log in, despite resetting my password.

[TeamBIC]

@danielledanielle @SportyGirly125 Uh oh! 😓 So sorry to hear about the odd product tagging experience, friends - it seems there may have been some mix ups with the English and French product names yesterday. @danielledanielle, we see your post and it looks like the product names are now appearing in English - do you see the same as well? 🙏

[danielledanielle]

👌🏼👌🏼 @TeamBIC , just answered a question I wanted to reply to earlier, no French in sight.  👍🏼🙏🏼

[SportyGirly125]

@TeamBIC @Yes the tags are now fixed back to English. Thank you for checking. 

[SportyGirly125]

@danielledanielle @Similar thing happened to me too tonight tagging in a different language. 

[danielledanielle]

@SportyGirly125 , Sacre Bleu 😂

It's so weird!  I've gotten prompts in my browser in the past for French, but I've never tagged in French.  Also, I'm pretty sure I tagged everything in English.