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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 


We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.


Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 


Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.


It’s good to see you all and thanks for being patient!


Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

This is a great idea to see BIC member comments on the Q&A! @greeneyedgirl107  ❤️ 


@GeorginaBT  and @TeamBIC , To simplify adapting the Q&A section, we can answer a Question or Comment of the product, by clicking on a Q&A box or Comment box before submitting the Question or Comment. Then, add 2 Sort options to view either/or :


1 for Q&A 's 


1 for Comments



As it shows Sorted under Ratings and Reviews below:




Re: Beauty Insider Community Feedback

*frantically jotting down ideas* Thank you for weighing in @Buootiful! 🙏😊 We love getting suggestions directly from our active BICers. 

Re: Beauty Insider Community Feedback

@Buootiful that's a great idea 💡 👍 👏 

Re: Beauty Insider Community Feedback

Cool idea @greeneyedgirl107! You're right that there isn't really a dedicated place to share thoughts on a product page without having tried the product yet. We're always thinking of ways to make it easier for Sephora shoppers to reference each others' thoughts on products as they shop on our site, so this feedback is helpful - we're taking note!! 📝😊 

Re: Beauty Insider Community Feedback

@GeorginaBT awww, thanks 😊

Re: Beauty Insider Community Feedback

@TeamBIC @GeorginaBT 


It's baaaack 😖




Re: Beauty Insider Community Feedback

@RGbrown @GeorginaBT  I saw the same thing on my phone today, too. (iOS 15.5 + latest Google Chrome) And now that I'm home at my laptop, I see it starting on page 3, beginning with the 7th thread from top of page. (MacOS Monterey + Safari 15.5) 

Re: Beauty Insider Community Feedback

@WinglessOne @RGbrown Well it was good while it lasted.. 😂 Thanks to both of you for keeping an eye on this - I just let our tech partners know that we're not done with this one quite yet! We'll keep working on a (hopefully more permanent!) fix. 😊

Re: Beauty Insider Community Feedback

Is it just me or is the gallery very slow to upload pics today? I'm on pc, chrome browser 😴💤

Re: Beauty Insider Community Feedback

So sorry to hear this @Skunk12puzzola! We've had other members report that the Gallery has been giving them trouble uploading recently, so it's definitely not just you. We've made note of the issues on our side - we appreciate your patience as we continuously make improvements to the experience! 🙏

Re: Beauty Insider Community Feedback

@TeamBIC  This is still happening. Have been for quite a while.


Screen Shot.png

Re: Beauty Insider Community Feedback

@RavenR @RGbrown @WinglessOne Hi friends! Wanted to quickly check in on the issue where original posts are showing up where new replies should appear on the home page feed - are you all still seeing this? Our vendor partners are continuing to work on this one, but curious if you've noticed any improvements so far.


Again, really appreciate you all for flagging this! 

Re: Beauty Insider Community Feedback

@GeorginaBT Thanks for checking in! I have noticed some improvements with some threads that I know were broken in the Fragrance Fans group like "Fragrance Junkie Central" now are appearing normal. However, I still see some threads that are not fixed. Thank you for continuing to work on this issue!


Edit, I DM'd you some examples 🙂

Re: Beauty Insider Community Feedback

Thanks @GeorginaBT ! I haven’t noticed any weirdness via iPhone yet, but I’ll update when I’m at home via laptop. 

Re: Beauty Insider Community Feedback


I went back through 15 pages of the feed, and all looked good! Hopefully it's fully fixed, but I'll definitely be sure to let you know if it crops back up. Thank you!

Re: Beauty Insider Community Feedback

Best news @WinglessOne @RGbrown 🥰 Thanks for checking and letting me know! 

Re: Beauty Insider Community Feedback

Hi @RavenR, thanks for reaching out about this! We are working closely with our vendor partners to address this issue, and they are treating it as high priority given all Community members are seeing the same buggy experience. We thank you for your patience as we work on a fix here! 😊

Re: Beauty Insider Community Feedback

@TeamBIC  @GeorginaBT 


The feed is still (again?) showing the first post of a thread where the newest reply should be. At time of posting, the first three threads on page one were displaying normally, and my screenshots below are posts 4 and 5.


Interestingly, pages two and three of the feed seem to be unaffected, but then it starts back up again on page four.






Re: Beauty Insider Community Feedback

Thanks for the tag @RGbrown🙂 This issue is on our list and our tech partners are working on a fix. Appreciate your patience here and apologies for the weird experience! So odd seeing the original posts show up in the preview window - especially when they were from several years ago ... !

Re: Beauty Insider Community Feedback

@RGbrown I know, everytime I log on the chat, I see this issue. It looks like is not fully fixed, yet 😥

Re: Beauty Insider Community Feedback

Hey @TeamBIC , I’m seeing this weirdness again while scrolling through the Community threads feed: OPs of threads with at least 1 reply are repeated as the first reply. It starts on page 2 of the feed; threads on page 1 aren’t affected. 




This started yesterday for me on my laptop (MacOS 12 Monterey + Google Chrome), and it’s happening on my phone (IOS 15.1 + Google Chrome). Already tried logging out of BIC and and logging back in. 

Also: wow. I forgot how glitchy it can be to upload photos direct from my iOS Photo Library. I almost never do that. 😂 

11 Replies