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View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Hello beautiful Beauty Insider Community members!
We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.
Some things to note as you are reporting issues:
Some tips:
It’s good to see you all and thanks for being patient!
Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!
Thanks @GeorginaBT and Sephora vendor partners for working on this! I don't see the problem anymore on either my iPhone or MacBook Pro. 👍
@WinglessOne @GeorginaBT I saw that starting to happen last night but it would go in and out of correcting itself.
@SportyGirly125 Hmm, I wonder if it's happening on just one of 2+ servers that host BIC (assuming there's more than 1 host server). I'll report back if I see it happen again.
@GeorginaBT @SportyGirly125 I spoke too soon: it's happening again on my laptop (same OS + browser as before). But now it starts with the 5th post (after the pinned post + 3 following posts) on page 1 of the Community feed.
@GeorginaBT @WinglessOne - I'm seeing this too for the first time tonight. For me, it begins on page 3 about halfway down with a thread lylysa started in 2013.
I'm on a Samsung Tab A tablet (android O/S) using Chrome.
Edit: Interesting...when I moved on to page 4, the problem was gone; the same with page 5. It appears to be affecting only page 3.
Quick note here to say that our vendor partners are continuing to look into this issue (which we see on our side too!). Thanks again for all your helpful notes, friends! @WinglessOne @Titian06 @Skunk12puzzola @SportyGirly125
@keelybt I'm not able to post pictures on the app or desktop 😭
@SportyGirly125 it finally let me, but it's taking a LONG time to load
Just got spam email from kccc17
@SportyGirly125 @Mellmars1185 @missjeanie @Kim888 Thank you for reporting! You shouldn't receive any more messages from that user.
@SportyGirly125 Thanks for bringing this up. I also receieved a long message from this user.
@SportyGirly125 I got one yesterday and today as well from that account. I believe she's soliciting info/feedback with regards to beauty for a blog she's writing.
@SportyGirly125 @Yes I also got a strange inbox message.
I haven't been able to edit or delete my posts ( in Safari, MAC desktop ) for a while now. I tried emptying caches, do updates, blah, blah... Still not able to do so. So I have no idea what is it about. Is there anything else I can try to do, or is it not me at all? I don't have problems of any other kind with or on any other website. Only on Sephora/BIC.
Just got a spam email from RevivoZ