Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[CookieGirl1]

@Sunnysmom 9 months?!  Wow.  It's so weird that only some people are affected and others seemingly aren't.

[Sunnysmom]

Yup @CookieGirl1 ! Maybe more. 🤪It’s been driving me nutty forEVER! Good thing there was *ahem more time last year to develop some patience! Agree, wonder why just some of us! Ugh. 

[sprocketta]

@TeamBIC not getting email notifications either

[TeamBIC]

Thanks for flagging @sprocketta! We're aware that many Community members are not receiving email notifications at this time, so we're continuing to work closely with our engineering and vendor partners to troubleshoot and fix. We apologize for the frustrating experience! We'll be sure to post an update once we begin to see improvements. 🙂

[CookieGirl1]

@TeamBIC I'm still not getting email notifications, either; I think it's been (as @RGbrown commented) about two weeks now.

[SportyGirly125]

@TeamBIC I also posted about this on The Bug Thread 

[lmaster]

@TeamBIC also not receiving email notifications for tags 

[haleyvvvv]

Hello, @TeamBIC! The past day or two (I think since the update), I haven't been receiving email notifications when someone @ me. I think they're showing up under notifications though.

Is this happening to anyone else?

[TeamBIC]

@haleyvvvv @Loretta55 @lnum @lmaster Hi all! We're continuing to work with our engineering team and vendor partners behind-the-scenes to work out a solution for broken email notifications. We have our fingers crossed for a fix soon!

Thank you for flagging the bug to us, and appreciate your patience as we continue to troubleshoot! 

[haleyvvvv]

Thank you for the update, @TeamBIC!! 

[lmaster]

@TeamBIC thank you for all your consistent hard work!!

[Loretta55]

@TeamBIC , I am having the same problem @haleyvvvv. I am not receiving email notifications when someone mentions me.

[lnum]

@Loretta55 @haleyvvvv Also experiencing the same issue, no email notifications for mentions. 

[RGbrown]

@TeamBIC 

Notifications seem to be down, both the notifications page (mine is completely blank, no matter how many times I refresh) and emails for mentions. It looks to have started some time last night; I received an email for a 645pm (central) mention, but nothing for mentions that happened at 833pm central and later. 

Since they are down, here's hoping a mod is actually browsing the board on a weekend to see this... 🤞 Sending a PM to y'all as well, as my PM box looks fine (I guess...assuming I didn't receive any PMs last night)

 

[TeamBIC]

@RGbrown @itsfi @Sunnysmom @haleyvvvv @SportyGirly125 @pocketvenus Thanks all for flagging these notifications issues to us! We are continuing to work with our vendor partners on a solution for the buggy experience, and your feedback always helps us understand the issues our members see in the BIC. 

We will keep you updated on improvements as we are able to! 

[pocketvenus]

@TeamBIC Thank you for investigating the matter! It seems to have been spotty, on and off for a bit, but at least for now, the notifications are working? Will post here again if it breaks again. Thanks again!

[CookieGirl1]

That's so odd, @pocketvenus; I've been getting notifications consistently over the last few days.  I wonder why it seems that certain users are affected...🤔.

[pocketvenus]

@CookieGirl1 maybe it's my desktop browser?? I'm using Chrome.

[CookieGirl1]

@pocketvenusI use a combo of Chrome (on PC) and my app.  Weird. 

[Sunnysmom]

@RGbrown @TeamBIC I am still having awful issues logging in, staying logged in without it kicking back to the app, and also saying I have no notifications nor am I getting any emails saying I have any. For months now but recently and in past hour also it’s been giving me the no notifications once I am on the site. (My rank also goes up and down too. So that’s no fun! Lol)  I know you’ve been working on this for me but just letting you know it’s still occurring. Thank you! 💞

[haleyvvvv]

@Sunnysmom @TeamBIC This keeps happening to me as well. I'm on an Android OS on Chrome browser, but it often makes me re-login (by trying to send me to the app, which doesn't work). I usually close out of Chrome and restart and that seems to work, but it isn't great. It's been this way for a while, but has been extra happening for a few weeks now. Last time it was this bad, I cleared my broswer cache, but that's obviously annoying.