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Reorder it from in-store and online purchases
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Manage your services, classes and events
Complete your beauty traits for personalized recommendations
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Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Hello beautiful Beauty Insider Community members!
We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.
Some things to note as you are reporting issues:
Some tips:
It’s good to see you all and thanks for being patient!
Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!
@keana1 I get that error all of the time, especially when including a picture or trying to tag a product. I just hit submit again, without changing anything after the first try and it seems to work. I'm on Chrome Browser on my Android phone.
Thanks for your suggestion @curlychiquita ! Unfortunately it’s not working, I’ll try again tomorrow 💕
Having trouble posting on my mobile using a web browser. It keeps taking me to the app but Community threads and posts down work well in the App. I had this few months ago also and basically reduced my activity because I generally use my mobile in the night/ during unwind to read and post in this community. I was facing this issue and then I am not going to fire-up the laptop that late in night to read/post so I would give up and slowly just got disconnected. Ended up being completely absent from here for few months. and it's happening again.
Anyone else facing this issue or have any suggestions for me?
@naturalooks15 - I'm sorry you're having problems again! I used my Samsung phone and Chrome a couple of hours ago to make a post that included a pic. I didn't have any problems. My only thought is to check that you have all the latest updates for your OS. 🤔
Nevermind. Just tried it on chrome on my iPhone and same issue, took me to app main page. Even if it takes me to the post I was trying to reply to it would work but this takes me to the app main page and just dropped me there 🙂
Thanks @Titian06 I am on iPhone so on Safari. I'll try downloading chrome and see if that works. I guess best solution would be to fix 'Community' on the app but I can understand how that may not be high priority for a company.
I have stopped getting email notifications on all boards. Is there a fix? Thanks!
This has happened before but then it was fixed, now it’s back. When I’m using the mobile website via iPad (latest iOS) and I want to heart or reply it always takes me to the app. However I can’t open community in the app because it constantly circles, either after redirect from mobile website or trying to open directly from app. I have uninstalled and reinstalled app. The only way I can reply is to click reply open in new tab. And I can’t heart at all.
@CheerMomma What I do to prevent it is type www.sephora.com again in the search bar and hit enter and it logs me back in instead of switching me to the app.
Even if I am logged in, it takes me to the app when trying to 'heart' or 'reply'. I give up after few tries. My work is also more strict so I don't want to do it on my work laptop and anyways avoid during workday so most convenient is using my mobile in the evening/night. If that doesn't work then I just start to drift away from here.
Hey @TeamBIC @GeorginaBT not sure if this is part of your guys’ domain, but I’m having issues uploading a review via the Sephora app. I’ve been trying last night and this evening, but I keep getting the loading symbol when I hit the “Next” button until eventually my phone goes to sleep and when I wake it, the app reloads to the homepage. Any way to fix this?
Hey @Guessgal! You've come to the right place - Ratings & Reviews are indeed part of Community. 😊
So sorry to hear that you're experiencing issues - we're actually actively working on a bug where iOS users are not able to post reviews with photos attached from the Sephora app. If you visit the Rare Beauty by Selena Gomez With Gratitude Dewy Lip Balm Support product page on sephora.com via a mobile or desktop web browser, you should be able to submit your review and photo there in the meantime! Apologies again for the inconvenience.
@GeorginaBT Oh I see, thank you so much for the swift response and alternate solution! 🤗
Still not receiving notifications or tags @KatieBT @GeorginaBT . I did PM you guys and think your gang is working on it so thank you. Just wanted to mention it’s still not fixed. 🤗🥰
Thank you for the update @Sunnysmom! Appreciate you keeping us in the loop. Our vendors are continuing to work out a solution here - unfortunately several users are experiencing issues with their notifications. We will keep you updated on a fix!
@KatieBT @TeamBIC, I have been unable to download photos in both the Sephora website and the app! I always get the “ invalid HTML” error and I have no idea what to do. I’ve tried posting yesterday for a few hours and today it’s not better. I’m using an IPad for reference. These issues have been happening since the changes made this summer. HELP !
I forgot to mention that I’m technically challenged! 🙄 ( ever since I updated my laptop to Windows 10, I’ve completely stopped using it and it’s probably full of viruses but is COVID-19 free ! ) I’m trying to make a sad situation into a better one.... because I feel like crap right now! 🥺
@ShortErica @TeamBIC Hey, guess what I can do now—but only when I draft content in Apple Notes and copy/paste it to BIC:
If I type content directly into the spoiler and try to select lines to format as a list, or just click the bullet/number list-maker icon to start a list before typing the list content, I still get the "nope, let's make the entire spoiler tag a bullet" bug result. 😞 I also tried this with TextEdit which is the Apple equivalent of MS Notepad, and it's also glitchy, though in a different way: you only get one visible bullet inside the spoiler.
So, the issue isn't resolved yet. But at least there's a workaround to create bullets even without the BIC/Lithium html editor (which I'm still super sad about losing), if you're a Mac or iOS user. I'm not sure what the Windows or Android equivalent workaround is... I haven't tested this using something like MS Word or Apple Pages because I assume both apps would generate too much junk code.